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73 Reviews of Suntrup Volkswagen - Service Center
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December 12, 2017
Service I wouldn't recommend their service department as the couldn't fix the problem on our car a few times and we were charge took it to another dealer and I wouldn't recommend their service department as the couldn't fix the problem on our car a few times and we were charge took it to another dealer and they were able to fix it. The dealer is unwilling to even apologize or own up to their mistake let alone refund us some of the money we spent there. More
by Senaida
Employees Worked With
Service Dept.
Helpful October 21, 2017
Quick service Was in + out quickly on my 1st GTI service visit. Brad Gillen also explained how the online service software works. Less than 1 hour total time. Was in + out quickly on my 1st GTI service visit. Brad Gillen also explained how the online service software works. Less than 1 hour total time. More
by WILLIAM J OSWALD
Employees Worked With
Braf Gillen
October 07, 2017
Excellent Customer Service I brought my 2015 in for 20,000 mile service and Scott Kostecki assisted me. He noticed I should be on my third service, not my second and asked was I brought my 2015 in for 20,000 mile service and Scott Kostecki assisted me. He noticed I should be on my third service, not my second and asked was everything OK. I was puzzled and stated I thought service was only when you hit the 10,000 mile point and I do not drive much so it takes me a while. He stated sir it is 10,000 mile or one year and your car has ran behind so we will need to get caught up and let me show you when your warrenty ends so you do not miss the final one. I truely enjoy my car but I know little about the car, so I was truely grateful he clued me in on my error, if he had said nothing I would of driven it right through the finally warrenity unused. I am very grateful. More
by pfaff123
Employees Worked With
Scott Kostecki
June 29, 2017
Terrible customer service Terrible. Absolutely terrible. I had a service done and that went ok but then needed a part ordered under warranty and got a letter in the mail that i Terrible. Absolutely terrible. I had a service done and that went ok but then needed a part ordered under warranty and got a letter in the mail that it was ready. For a whole week i have been trying to talk to a service advisor and i cant get through. They even wrote my name and number down and they still don't call. Looks like i will not get my warranty work done because they can't give a simple call back. Unbelievable. More
by MZ1996
Employees Worked With
Service writer
June 09, 2017
FAKE REVIEWS! I would take a pass on Suntrup I called 3 days in advance to make an appointment. Said it would only be an hour (took 2) wait. I just needed the 60k maintence on my 2010 Jetta (tire I called 3 days in advance to make an appointment. Said it would only be an hour (took 2) wait. I just needed the 60k maintence on my 2010 Jetta (tire rotation, oil, oil filter). Then they tell me that I have no brakes left- sure ok. Sales lady tells me total that with BOTH the 60k and brake pads it will be $338- I go check out and it's actually $428- and that's WITH a $40 coupon! Very deceptive and unprofessional and also an old outdated dealership building. Save your money and go elsewhere More
by Skiguy23
Employees Worked With
Don't remember her name
December 12, 2014
Door ding repair A door ding right at the handle I had to see every day. But, the team headed by Brian and Dave took care of me. Special thanks to Joe for getting me t A door ding right at the handle I had to see every day. But, the team headed by Brian and Dave took care of me. Special thanks to Joe for getting me the loaner car, without which I could not have gotten it fixed! More
by Kurt Baudendistel
Employees Worked With
Brian, Dave, Dave Chadwick
September 11, 2014
Far exceeded my expectations From the first contact via phone and email, to the actual show-room visit, from my first drive away in my new Passat to the first maintenance visit to From the first contact via phone and email, to the actual show-room visit, from my first drive away in my new Passat to the first maintenance visit today, Joe's service was impeccable and highly accommodating, despite my unusual requirements. You now have a loyal customer in me. Thanks Joe and thanks to the Suntrup VW team. More
by vvolfgang1
Employees Worked With
Joe Dawidouski
September 11, 2014
AWESOME!! 100% recommended Service My experience with Stephanie Stoll was excellent. She is very professional, energetic, and helpful. Great service and 5 STARS for sure. I highly recom My experience with Stephanie Stoll was excellent. She is very professional, energetic, and helpful. Great service and 5 STARS for sure. I highly recommend this dealership to my family, friends, and a complete stranger. More
by michelle.schnurr
Employees Worked With
Stephanie Stoll
December 13, 2013
I had a great experience buying a car from Suntrup and I had a great experience buying a car from Suntrup. I had some issues with the service department but was pleased that after a few phone calls, their I had a great experience buying a car from Suntrup. I had some issues with the service department but was pleased that after a few phone calls, their staff was able to help and have now provided good service for my car. More
by sadie42
Employees Worked With
Nathan- Service Manager
October 29, 2013
I purchased a Multi-Shield complete care protection plan that required me to get all work approved prior to work being completed. Dealt with Multi-Shield and got a huge run-around on price they were going that required me to get all work approved prior to work being completed. Dealt with Multi-Shield and got a huge run-around on price they were going to cover on the dent repair. Finally called Suntrup and Beau said just bring it in and VW will take care of it. I was sceptical, but when I was called to pickup my car they said just give us back the loaner and take yours. Just had to sign the paperwork. One of the best encounters I have had at a dealership, no run-around. Thanks VW and Suntrup, that is why I am a repeat customer. More
by jaywv6299
