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Suntrup Volkswagen - Service Center

St. Louis, MO

3.8
75 Reviews

75 Reviews of Suntrup Volkswagen - Service Center

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December 13, 2013

I had a great experience buying a car from Suntrup and I had a great experience buying a car from Suntrup. I had some issues with the service department but was pleased that after a few phone calls, their More

by sadie42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nathan- Service Manager
Dec 27, 2013 -

Suntrup Volkswagen responded

Thank you for communicating with us about your experience. We are so happy that your concerns were resolved and that you are willing to give us another chance. We value your business and look forward to helping you next time. Sincerely, Missy Knight mknight@suntrup.com

October 29, 2013

I purchased a Multi-Shield complete care protection plan that required me to get all work approved prior to work being completed. Dealt with Multi-Shield and got a huge run-around on price they were going More

by jaywv6299
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Beau Schwartz
Dec 04, 2013 -

Suntrup Volkswagen responded

Thank you for your business! We are happy you called us and that Beau was able to help you out. We appreciate your feedback and hope you have a great day.

September 03, 2013

We came in to get our oil changed for our '12 Passat. While we were waiting we found another Passat we really loved. Our current one was black (which I'm not fond of because we can't keep it clean) Th More

by lhood
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Goldfeder
Sep 16, 2013 -

Suntrup Volkswagen responded

Thank you for your review! We appreciate your business and hope you enjoy your new car.

March 20, 2013

Service team was amazing. While waiting on my car all staff was very nice also. After my car was ready I really appreciated the extra time that was devoted to me while explaining everything that was ser More

by Saeward
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Riches
Mar 26, 2013 -

Suntrup Volkswagen responded

Thank you for your comments! We appreciate your business and are so happy to hear you had a great experience. Sincerely, Missy Knight mknight@suntrup.com

March 18, 2013

I was visiting the dealership for a normal service check, when Brian saw me in the waiting room and stopped to chat. During the conversation, he inquired about the reason for my visit and asked about my cu More

by shultzandream
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 18, 2013 -

Suntrup Volkswagen responded

Thank you for your review. We are so happy to hear Brian was able to help you find a new car with lower payments, and that you had a great experience. We truly appreciate your business and look forward to working with you again. Sincerely, Missy Knight mknight@suntrup.com

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