75 Reviews of Suntrup Volkswagen - Service Center
I had a great experience buying a car from Suntrup and I had a great experience buying a car from Suntrup. I had some issues with the service department but was pleased that after a few phone calls, their I had a great experience buying a car from Suntrup. I had some issues with the service department but was pleased that after a few phone calls, their staff was able to help and have now provided good service for my car. More
I purchased a Multi-Shield complete care protection plan that required me to get all work approved prior to work being completed. Dealt with Multi-Shield and got a huge run-around on price they were going that required me to get all work approved prior to work being completed. Dealt with Multi-Shield and got a huge run-around on price they were going to cover on the dent repair. Finally called Suntrup and Beau said just bring it in and VW will take care of it. I was sceptical, but when I was called to pickup my car they said just give us back the loaner and take yours. Just had to sign the paperwork. One of the best encounters I have had at a dealership, no run-around. Thanks VW and Suntrup, that is why I am a repeat customer. More
We came in to get our oil changed for our '12 Passat. While we were waiting we found another Passat we really loved. Our current one was black (which I'm not fond of because we can't keep it clean) Th While we were waiting we found another Passat we really loved. Our current one was black (which I'm not fond of because we can't keep it clean) The new one had more options and the color we wanted. The salesman was great as well as the finance guy. This was our 3rd car that we have purchased from Suntrup and will definitely be back for #4 when we are ready to trade. Thank you for a wonderful experience. More
Service team was amazing. While waiting on my car all staff was very nice also. After my car was ready I really appreciated the extra time that was devoted to me while explaining everything that was ser staff was very nice also. After my car was ready I really appreciated the extra time that was devoted to me while explaining everything that was serviced on my car. More
I was visiting the dealership for a normal service check, when Brian saw me in the waiting room and stopped to chat. During the conversation, he inquired about the reason for my visit and asked about my cu when Brian saw me in the waiting room and stopped to chat. During the conversation, he inquired about the reason for my visit and asked about my current vehicle and discussed my concerns. I left that evening with a new car and lower payments and confident my interests and needs were met. Thanks Brian for making me feel a guest versus just another potential sale. More