I wanted to drop you an email about my recent purchase on 1-1-16. Jason Mersch was my salesman. I wanted to let you know how his actions went far above what was expected. Had it not been for his perseverance, it's unlikely I would've been a customer. I had originally called several local dealers about a base model optima and quickly decided I wanted something more midgrade. Jason always called every few days to see if I could make it in. It was over Christmas and I had out of town family staying with me and time was tight. I visited a few dealers here in NKY and even kept a white SXL for 4 days from another dealer, yet we were unable to come to terms on price. I was out of options in NKY, and Jason called again. I informed him I no longer wanted the base model and he listed several other options you had in stock.
It would still be several days before family was gone, the holidays were past, and I was off work again before I would've been able to come to your location. He offered to come in on his day off, which prompted me to ask where he lived. I didn't want to pull a man from his family when I wasn't willing to leave mine. He mentioned he lived here in NKY to which I jokingly replied, "Drive it home tonight and I will come look at it!" He then asked where I lived and offered to bring it directly to my house. I agreed. He did, I test drove it, loved it even more than the SXL I had driven for 4 days on the Big Sweeney's dime. My husband also got to inspect it as well as my father and sister and brother in law, LOL. Told you I had a house full! In any event, the price was right and the car was right. I wanted to wait till Jan 1 d/t taxes in KY and Jason didn't pressure me at all to wrap up the sale. In fact, I tried to pressure him to let me come in a day early and post date it by a day.
Since the purchase, he set up an appointment w service to order a 2nd fob and fix some issues with the car. Jon in service handled it all, sent me home w a loaner since the supplies were in stock and it could be fixed the next day. I returned the loaner, my car was fixed beautifully and they even took out some surface scratches in the paint.
Over all, you have exceeded my expectations on every level. I wanted to commend all staff involved and especially Jason's persistence in finding the perfect car for me. He worked hard for that sale, and I'm not the easiest person to impress or deal with.