Superior Lexus North

Superior Lexus North
9300 NW Prairie View
Kansas City, Missouri 64153

Sales: (888) 236-1932
Service: (816) 508-2800
Parts: (816) 942-9000

Manufacturer: Lexus

Most Reviewed Employees
Kathy Groenenboom Kathy Groenenboom
Delivery Coordinator
Michael Arnone Michael Arnone
Business Manager
Heather Marzan Heather Marzan
Product Specialist
Dennis DeGoosh Dennis DeGoosh
Product Specialist
Steve Keltner Steve Keltner
Product Specialist
Corey Goff Corey Goff
New Sales Manager
Jack Briggs Jack Briggs
Product Specialist
Casey Goff Casey Goff
Sales Manager
Lance Swenson Lance Swenson
Product Specialist
Tarek Jebali Tarek Jebali
Product Specialist
Need a New Car?

Dealership Amenities
Shuttle Service to Kansas City International Airport
Shuttle Service to Zona Rosa Shopping Center
Pick Up and Delivery Service for Lexus Vehicles
Lexus Loaner Vehicles
After Hours Drop-Off
Early Bird Drop Off
Customer Lounge Area
Children's Play Room
HDTV & WiFi
Private Work Spaces in Customer Lounge
Comfortable Seating within Customer Lounge
Complimentary Snacks
Complimentary Drinks
Complimentary Coffee
Newspaper & Magazines
Lexus Parts Boutique
Collision Center - Repairs on all Makes & Models
Pet Friendly
Complimentary World Class Inspections on all Vehicles
Paintless Dent Repair
Interior Trim Repair
Alloy Wheel Repair
Glass Repair
Tire Program
Pre-Paid Maintenance Packages
Extended Warranty Packages
Recycling Program
Drive-In Service

Hours of Operation
Sales/Showroom

Monday: 8:30 AM - 7:00 PM

Tuesday: 8:30 AM - 7:00 PM

Wednesday: 8:30 AM - 7:00 PM

Thursday: 8:30 AM - 7:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Parts

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 5.0/5
54 Reviews
Superior Lexus North

Overall Score: 5 Star Rating5.0



About Superior Lexus North
Certified: Superior Lexus North
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Superior Lexus North has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



jgarland@awginc.com
5/22/2012 2:16:57 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis DeGoosh

My Review of Superior Lexus North:
I want to complement two individuals in your organization for their help in my purchase of a 2013 SL 550. I was having my SC 430 serviced at your Lexus North location in Kansas City, Missouri, and was lamenting to your service manager that I had been very happy with the Lexus, but at 100,000 miles it was time to trade. I told him unfortunately I wanted a Mercedes, but was going to have to buy it in Naples, Florida, since the local Mercedes (not yours) dealership was difficult to deal with. A Lexus sales consultant, Dennis DeGoosh, overheard my conversation and at first tried to sell me on the new Lexus, but eventually offered to actually help me get what I wanted from 983 miles away. He also was willing to take the trade on my car, amazing. I told him, he had to personally stay involved in this complicated of a transaction, if we were going to complete the deal. He did.

He contacted Scott Anderson at your Charlotte dealership. The second problem would be that this was January and the 2013's weren't available until May. Scott collected the available information and we cut a deal on a car that I had never seen in person for delivery three months later. VERY UNUSUAL AT LEAST FOR ME.

The Mercedes was delivered yesterday in Kansas City and it in a word, is an AMAZING car. I love it. Special thanks also goes to Gene Ivey, Sundance Transport Inc. for the extra care and quick service he gave the car on the way to Kansas City from Charlotte.

I have been in the retail business for 45 years. Truly, Dennis DeGoosh, Scott Anderson and Gene Ivey are to be commended for their efforts. They are the kind of people I would like to have working for my company.

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nkcsteve
5/22/2012 11:32:41 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kathy Groenenboom, Steve Keltner, Jennifer Vinson

My Review of Superior Lexus North:
We had a great experience, the people at Superior Lexus are very friendly and professional. We especially loved the "delivery room" experience - what a great way to send new owners off with their new car.

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John Prescott
5/21/2012 4:16:21 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Arnone, Dwight Cuppy, Casey Goff, Kathy Groenenboom

My Review of Superior Lexus North:
We had a great experience trading our 08 Hybrid 400H on 13 Hybrid 450. We were able to work out a deal that we all could come out feeling good about. The Delivery of our new vehicle by Kathy Groenenboom was very informative she is very knowledgeable about every aspect of our new Hybrid!

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cfugat1
5/5/2012 12:57:38 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Arnone, Jack Briggs, Corey Goff, Kathy Groenenboom

My Review of Superior Lexus North:
This dealership has exceptional customer service and is very knowledgeable of their product. From the relaxed atmosphere to the excellent hospitality, a great overall experience!

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Response from: Superior Lexus North
Added: 5/7/2012 12:18:59 PM
Thank you for taking the time to offer your experience working with our dealership! We certainly can't complain about five stars! Thank you for choosing Superior Lexus North, and we hope to work with you again in the future!

markroby
5/3/2012 4:37:43 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis DeGoosh

My Review of Superior Lexus North:
I would first like to state that the overall experience at Superior Lexus North was Outstanding. Every SLN Associate was genuinely welcoming making my purchasing experience comfortable. I truly like how no one made me feel rushed. My Sales Associate took the time to really explain to me, a first time Lexus owner, all the feautures and safety attributes, even synching my garage door opener to my Lexus. Fantastic service overall. After the purchase, I felt like buying another Lexus right away from SLN, however I am happy with the one I bought. Thanks SLN and thank you Dennis DeGoosh for making the buying experience, Most Excellent!

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Response from: Superior Lexus North
Added: 5/7/2012 12:16:55 PM
Thank you for your great review Mark. It's always reassuring when a customer takes notice of the small things we do to ensure the overall experience is top notch. We are glad we were able to make a great impression, and certainly look forward to working with you again when you are ready to purchase your next Lexus!

rhatton
5/2/2012 12:32:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Arnone, Corey Goff, Casey Goff, Kathy Groenenboom, Heather Marzan

My Review of Superior Lexus North:
Sharon Hakel-Hatton (wife) and I would simply say "our purchasing/trade-in experience far exceeded our expectations. In addition, to the quality experience I call "top self", because several dealers in our country fall short in customer service. Superior Lexus North (SLN) is "spot-on"!! The most successful persons in this world are those whom live by this mind-set, "discovery comes from the prepared mind".

We WILL, with no hesitation give SLN our best recommendation, when dealing with a Lexus dealership. The most successful dealerships, live their mission with quality staff, SLN has mastered that in spades. That is better possible due to your products; they are without question the best value in America, and around the world.

Richard (Dick) Hatton
Ashland, NE

PS: Hire more sales persons like Heather Marzan and sales managers like Casey Goff. Talent is not taught, it is imbodied.

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Response from: Superior Lexus North
Added: 5/3/2012 12:30:57 PM
WOW. Richard and Sharon, we appreciate your incredible review. Customers like yourselves are a true value for any business to have, and you were a genuine pleasure to work with. We would welcome the opportunity to work with you again, and promise to provide the same quality of service to any family and friends you may direct our way. Thank you for your business again!

TODDLYLE77
4/24/2012 9:41:59 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Casey Goff, Kathy Groenenboom, Steve Keltner

My Review of Superior Lexus North:
This wsa the second vehicle I have purchased within 6 months at the dealership. Both experiences were absolutely fantastic. Very professional, courteous and efficient. The delivery process is very impressive and Kathy is a wonderful resource at the dealership. Steve is extremely knowledgable on the Lexus offerings and works very hard to get the deal completed. I will definitely be back for future vehicle purchases!!

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Response from: Superior Lexus North
Added: 5/1/2012 8:51:13 AM
Thank you so much Todd! It's not often that we are able to work with the same customer twice in a six month period. We are thankful for your repeat visit, and even more glad to hear that we lived up to your previous experience a second time! Perhaps we'll see you in another six months. :)Thank you for your feedback!

kuhawks
4/17/2012 1:18:46 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Arnone, Kathy Groenenboom, Tarek Jebali

My Review of Superior Lexus North:
Had a great experience with Superior Lexus North. It was nice driving in and not being confronted by a pushy salesman. Tarek was polite, informative AND let us have our space to make a decision. Everyone we dealt with was great and I was in and out faster than any car purchase I have ever had.

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Response from: Superior Lexus North
Added: 4/20/2012 3:02:02 PM
Five stars sounds pretty good to us! Thank you for your great review, and we're happy to hear that we could effective, as well as efficient! We appreciate your business and hope to work with you again in the future!

mnichols2@kc.rr.com
4/17/2012 1:24:12 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michael Arnone, Daniel Cundiff, Kathy Groenenboom

My Review of Superior Lexus North:
Dan and Mike did a great job of getting us in and out of the dealership in a quick and efficient manner. I arrived at the dealership about 5:30 after work and was home by 6:30. My wife drove off in her now fourth RX350. Great job you guys and you know we'll be back in about 40,000 miles for the next one!

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argos123
4/11/2012 3:48:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kathy Groenenboom, Steve Keltner

My Review of Superior Lexus North:
Came in for service on my 09 RX350, Left with a new 2012 RX 350. Great people to work with enjoyed the experience and look forward to my next Lexus from Lexus north.

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Response from: Superior Lexus North
Added: 4/13/2012 11:09:52 AM
We thank you for your five star review! Your loyalty and outstanding feedback are much appreciated. We were glad to work with you again on the 2012 RX, and look forward to seeing you again in the service drive!

Reviews 11-20 >>