Surf City Nissan

We purchased a vehicle in February 2010. The initial process started out fair but, once we committed to buy it went downhill from there. We were told one thing and another happened. We wanted to finan process started out fair but, once we committed to buy it went downhill from there. We were told one thing and another happened. We wanted to finance through our credit union, I was told that they were online with them and it would be no problem. I received a call from the finance dept. the following Monday and was told the loan was approved through the bank they worked with. When I questioned that I was told that they don't work with ANY credit unions. Next, I found a $499.00 extra charge that was not agreed too. I was promised a refund by Ken Heinsohn, the finance manager. When the refund did not happen I called and was never able to speak to him and could never get a return phone call. In the end I spoke to Nissan directly and after 6 months was refunded the $499. This is one dishonest dealership. We are now in the market for a second Nissan and will stay as far away from them as possible. More

I received a flyer of 20% discount on the service from this Nissan service center. I brought my car in for a maintenance service. I was suggested to do a comprehensive package that is $1500 without give this Nissan service center. I brought my car in for a maintenance service. I was suggested to do a comprehensive package that is $1500 without given me the options. Once I found of the options, I ended up paying $500 for another service package. The 20% discount couldn't be used because the packages "were already discounted". Hence, I felt the flyer was just a marketing tool to lure customers to them. On the same after after having the service done, the maintenance sign lit up. Opening the hood, I found the battery had white powder along the metal parts, when it was supposed to be clean as indicated on the service detail. The coolant liquid was nonexistent to visible eyes. Did they forget to refill it after having it flushed? A missing cap to one of the white bottle (name) was found upon opening up the hood. Had I not open it, I would not have known that they lost it. I asked the service specialist of why I was not informed of this missing cap and he said he forgot. He states the part would arrive 3-5 days because he had to order it. It's been 8 days or 6 business day and the part has not arrived. I thought by bringing my nissan car to a nissan service I would get a stress free experience. After going through all these experiences from one service, I doubt if anything was done for my car. I do not recommend this Surf Nissan car service to anyone. They will cause harm to your car. More

Absolute HORRIBLE used auto buying experience....Typical car dealership! Some 'optional' products were purchased during the transaction and after some buyers remorse, decided I no longer needed or wanted th car dealership! Some 'optional' products were purchased during the transaction and after some buyers remorse, decided I no longer needed or wanted them. I called the dealer, only to find out that these 'optional' products were no longer my choice but a requirement as a part of the transaction. Tried my absolute best to call and speak to reps regarding the products and expressed the fact that I didn't need the product, they REFUSED...that's right refused to remove them and mind you, I hadn't even handed a check over for the car I purchased or received my vehicle for that matter and I can't remove 'optional' features?!!? Called in spoke to Ken, at any rate absolutely rude. Was difficult to get a word in edgewise, without him self-asserting the fact that I could not do anything in my power to remove these features. While in the process I came to realize that I over paid for the car...in the process of financing the car at my credit union, the vehicle was blue booked, again didn't have the car in my possession and I'm already upside down! When I approached from the standpoint that financing would not be possible because the kbb came in lower than where it should be, I got a price 'break'....wow what a huge favor they did me. To all you out there my only piece of advice, do your homework and really know what you are signing before you sign and who you are dealing with, but best of all...DO NOT show up to this place More

We had been looking for a new vehicle for weeks. We visited several dealerships and we were getting really tired of the sales pressure and the run around. We ended up going to Surf City last Sunday and visited several dealerships and we were getting really tired of the sales pressure and the run around. We ended up going to Surf City last Sunday and met Chad. We had already driven the Murano at another dealership, but Chad went over all the features with us again on the car. We did not know about half of them because when we went to Connell Nissan the just wanted to push us into a deal. We got a great price on our new Murano and we love the car. The entire staff was great. I would recomend them to anyone. More

Stay away from this dealer! Being my closest dealer, I have actually, patiently tried to have my car serviced there several times. BIG MISTAKE. I don't know why I went back after the first time. Du have actually, patiently tried to have my car serviced there several times. BIG MISTAKE. I don't know why I went back after the first time. During my last visit, I went in for a simple car inspection. I have a 2004 NIssan Maxima and it runs awesome. However, the "check engine" light came on so I took it in. They wanted $104 to check it. So I left and came back with a coupon I found for 100 point inspection for free. They told me they will check the 100 different things but not the light. Meanwhile, my car is running great. And since I had a coupon I decided to get the free inspection anyway. This dealer quoted me more than $4000 in services!! and marked many of them in RED indicating I needed immediately! I couldn't believe it. Out of those $4000 it included $600 to just change my spark plugs! What a Joke. I have found an awesome autoshop since, they checked my car for FREE and allowed me to come back at a different date when I had the money I needed. It turned out I didn't need not even half the items the dealer indicated. I did need some new parts that were wearing down, and I got everything taken care of for $335. My car is still running great. Like I said, I tried Surf City Nissan several times, and every time I received horrible service. (Even in the past I had to go back several times to fix the same thing they didn't fix right the first time). Plus, all the people there have an attitude like your just a number. More

This place scams with their fiance! Two weeks after they told us it was approved , cashed our 1000 dollar check, they called us and told us if we didn't come up with another cosigner or more money in 24 hou told us it was approved , cashed our 1000 dollar check, they called us and told us if we didn't come up with another cosigner or more money in 24 hours they'll confiscate the car!. This place is awful to business with I'd rather buy off the street then go back to them ! More