Sussex Honda

Constant Conflict I found myself totally disappointed in the repair manitainence & management response to my complaints. Repairs were completed incorrectly which lead t I found myself totally disappointed in the repair manitainence & management response to my complaints. Repairs were completed incorrectly which lead to multiple arguements with management for proper follow-up. My family owns 3 Honda vehicles, and none of us will be returning to this location for sales or service in the future. I find the environment at this particular dealership to be hostile, argumentative and confrontational with the customer. Rita McCormick was the first and only employee who tried to solve the problem correctly and respectfully from the beginning. More

Walked Away From 2 Sales On two separate occasions within the past 5 years, we began our search for new Honda vehicles at our local dealership, Sussex Honda. On both occasions On two separate occasions within the past 5 years, we began our search for new Honda vehicles at our local dealership, Sussex Honda. On both occasions, before going to the dealership we researched appropriate market value offers for the cars we were interested in. Ironically, the same salesperson was present in both instances and his reaction to both of our offers was, dismissive, disrespectful and arrogant. He simply refused to engage in any good-faith negotiations. We visited 3 other Honda dealerships within reasonable distance from Sussex Honda, and had a totally difference experience. The environment was much more positive at other dealerships. We finalized 2 new purchases from sales people who were much more respectful and professional. The sales were made at a much lower price than Sussex Honda would ever consider. The environment at Sussex Honda was negative and not consumer friendly. (BOTH TIMES) More

Pleasantly Surprised My wife and I needed a car but dreaded going to a dealership. We decided to go to Sussex Honda on Memorial Day and were pleasantly surprised with the My wife and I needed a car but dreaded going to a dealership. We decided to go to Sussex Honda on Memorial Day and were pleasantly surprised with the overall experience. I think my wife enjoyed the friendly haggling and we walked out of the dealership with a Honda Accord and thanks to Chuck our sales person and Michelle getting back to me on many questions we had a good overall experience. More

Best play ever! I came here to buy a used car. The finance and sales departments hooked me up got me into an awesome new used car no extra fees added the warranty to I came here to buy a used car. The finance and sales departments hooked me up got me into an awesome new used car no extra fees added the warranty to the cars cost! Greatest place I've even gotten a car frlm More

No hassle sales I had a very relaxing experience... no hassle sales with Chuck. Lou took me for a test drive and while doing so explained to me all about the car I had a very relaxing experience... no hassle sales with Chuck. Lou took me for a test drive and while doing so explained to me all about the car and its features. Justin sold me a warranty. That also was no hassle. Got along very well with him. Very personable young man. Everyone was very pleasant and treated me like a queen. I just hope the service department serves as well. Was very pleased overall with the experience so far and would reccomend. More

Extremly Knowledgeable Danny B. was very knowledgeable and helpful with our purchase of our Honda Accord. He made the process very painless. We will be looking for Danny on Danny B. was very knowledgeable and helpful with our purchase of our Honda Accord. He made the process very painless. We will be looking for Danny on future purchases. More

Easy, Clear and Competitive The sales team was very easy to deal with, extremely clear in describing the produce and very competitive in pricing. Will buy from them again. The sales team was very easy to deal with, extremely clear in describing the produce and very competitive in pricing. Will buy from them again. More

Excellent Overall Service I have purchased two vehicles from Sussex Honda (one in 2017, one this year). I have also used the service department for my daughter's Honda. Every I have purchased two vehicles from Sussex Honda (one in 2017, one this year). I have also used the service department for my daughter's Honda. Every experience was professional and efficient. Every experience has been smooth. The team is patient, accommodating and knowledgeable. I have dealt with two other Honda dealershihs over the years and Sussex Honda is the best of the three. More

VERY GOOD EXPERIENCE A very good car buying experience for a 2012 Honda Ridgeline. No sales pressure and very willing to work with you on price and any other concerns you A very good car buying experience for a 2012 Honda Ridgeline. No sales pressure and very willing to work with you on price and any other concerns you may have. More