I scheduled a recall appointment and followed all detailed procedures. I received an appointment reminder from Sussman. When I arrived, they did not have the part and told me that they could not help me. When I shared that I received a reminder email, the manager stated that he knew that those went out but I should not have come in. Huge waste of time. I purchased several cars from this dealer, however I will never return. I would like to support my local dealership but I will not offer my business to people that do not value their customers' time. I likely likely be switching brands to Toyota.