Sussman Honda of Willow Grove

Reason for Visit: Service

I recommend this dealer: No

My Review of Sussman Honda of Willow Grove:
I own a 2004 Honda Accord, which I bought at a different dealership but had to bring it to this one because it's much closer than where I got it. I brought my Accord in for repairs. It was under warranty and the company covered everything. I brought the car in 3 times for the exact same problem in a 1 year span. It was a broken rear axle. By the 4th time this happened, I took it to a local car mechanic (because my warranty had expired) and apparently, according to my mechanic they never replaced the axle, instead they welded it each time I brought it in, even though the people I talked to at the service told me that I'd have to wait about 3 days for the "axle to be ordered and shipped in". So, my local mechanic replaced the axle and its been over a year without any problems. The car's running fine, I haven't had to repair it since. That being said, unless you enjoy taking a trip to the dealership every other month to get the exact same thing repaired each time, just to have it break again because the irresponsible people fixing it didn't do their job right, go to Sussman Honda. If you want things done right, go elsewhere even if it takes a little longer to get there.

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Sussman Honda of Willow Grove:
COMPLETE WASTE OF TIME!! My wife and I went to look at a used Honda Pilot. We test drove it and were given excuses why the tire pressure sensor was lit for the rear right tire. The salesman said not to worry about it - because it was cold out - even though it wasn't cold, the light never went off as it got warmer, and it was only on one tire. Next, I asked him if they were doing the 4.9% financing Honda is offering, and he said he had no idea, he didn't deal with that part of the business. So when we got back to the dealership, we were actually interested in the car, so we made an offer. The salesman went into a long, drawn out story about an old woman who wanted to sell her '98 Escort for $7,000 instead of the $700 it was worth. Of course I was insulted since our offer for the car was only $2500 less than what they were asking, not $6300. So the salesman confirmed, after several pointless conversations with some other guy (him) that was not specified, that they listed the car for exactly what they put into it and that they were just trying to sell it, making no profit. His given area of negotiating room (after several attempts to get this out of him) was "a few hundred dollars". So we got up and left. Everyone in the dealership was staring at us since we were leaving and were the ONLY customers in that mosoleum. The salesman didn't even try to offer us anything as a counter offer, offer any other cars we might like - NOTHING! He also lost our information 5 minutes after he photocopied our drivers licenses. So, in summary - please don't ever go to this dealership, they could care less about negotiating anything, and obviously don't want to sell cars or budge on price in this horrible economy. I just hope they enjoyed looking at the 2 customers that came in that day.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Sussman Honda of Willow Grove:
I have brought my 2007 CRV in 3 times for a trailer hitch and each time they had an excuse as to why they would not do it. The last time 8/28/09 I asked specifically if they had the parts and I was told by Mike yes they did. so I left the car again. then I got a call 4 hours later that they did not have all the parts. so far it has been a major inconvience , and cost me one car rental. 3 times plus the price has gone over this period from $600ish to $800ish to now over $900. clearly they do not want to do this.
also the last time I took the car in for service I asked to have the air filter checked. when I picked up the car , after 6 the person at service did not know if it had been changed or checked so I had to come back the next day. well I came back and asked Mike if it had been changed or checked and he said checked yes, changed no- it did not need it. so i asked him to go to my car and if he would , would he please show me. so he did. guess what , it needed to be changed and he said it sure did so he changed it. now I said gee , I asked it to be changed and was told it did not need to be. how come. Mike said the technician did not take the filter all the way out of the engine only looked at it. guess what. he could not have even done that. AND after i specifically asked to have it done
Then they also told me they had to do some other expensive service like change the differential fluid and flush the transmission. why should i beleive they even did that. after all they did not tell the truth about the air filter nor about the trailer hitch. HOw do we know as consumers if they are really doiong what they bill us for. I am beinging to doubt that they are doing what they say they are doing. How can a company hire and employe personnel that treat customers this way. The location of the dealership was one major reason for dealing with them but forget that.
Paul Morse 215-688-6286

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sussman Honda of Willow Grove:
Pre-lease termination credits/offers were not respected by Sussman Honda of Willow Grove.
Specifically, we visited Sussman Honda of Willow Grove and requested a 2008 Honda Civic; however, they had none. Sussman Honda suggested a 2007 Demonstration Honda civic and we accepted the suggestion on the basis of them taking into account our pre-lease termination credits. However, after a long wait, we found out that instead of applying the pre-lease termination credits against the posted price of the 2007 vehicle, Sussman Honda told us that they applied the credits against some earlier price of the 2007 vehicle - rather than the lower post price, telling us that the posted price was a "sale price". Three (3) years ago we purchase two (2) vehicles from Sussman Honda; however, on this occasion, we decided to leave WITHOUT a purchase.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Sussman Honda of Willow Grove:
Not worth your time to drive there and get misled one after another. Was promised that they would beat the deal I had from another dealer by $300. Went there and was just told that internet sales department is there to just bring the customer into the dealership. I should have not listened to their deals. All this was told by none other than their manager HL. You can guess the name if you are familiar with the dealership. Had to listen just in a very odd tone from the manager. I guess he took the advantage of none other prospect being around otherwise he would have watched his words.

If you have agreed on a deal and hope to go there then it will be just waste of your time. I would recommend other dealerships in Philly area. Also avoid Philadelphia Honda (Piazza Honda) if you have a trade-in. They offer peanuts.

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