I can’t recommend NOT doing business with this dealership enough. Long story short, when I bought my Honda Odyssey from this dealer a few months ago, I noticed that it was missing floor mats. I was told by my sales person David(who no longer works there) that I would be “taken care of…” and I would “get my floor mats”. Keep in mind I live over an hour away in NJ.
A day or so later, I noticed that the windshield wiper pads needed to be replaced. I immediately told David about this and he said that he would get on it. A few weeks went by and the floor mats still hadn’t been ordered.
I finally spoke to a sales manager, Jose Ortiz. He told me that Sussman Honda would NOT ship me the floor mats because it wasn’t in their policy. I told him that I had two newborns in the hospital and I didn’t think I could make the drive to pick them up. I begged. He said that there was nothing he could do… even though David originally said that he would “take care of me”.
A few days later, the title department from the dealership had problems getting the title for our trade in. They told me during the time of sale that they would take care of it. Ultimately, we had to do quite a number of things to get this resolved including spend $60 out of our own pocket with the NJ DMV. This is on top of the $60 that I already spent with Sussman Honda to take care of the title for me.
Back to the floor mats… because my wife and I had newborn twins in the hospital, we couldn’t easily get to the dealership to pick up the floor mats and wiper blade pads. Fast forward to a few months later. I spoke to Jose Ortiz(sales manager) and he said that he had the floor mats in stock and I could pick them up the next day. When I got there(after spending over an hour driving), the floor mats were NOT in stock and I was told by the Parts Manager that he would ship them out to me.
So I wasted 3 hours going to pick up these floor mats that ultimately needed to be shipped to me because Jose never ordered them when he said that he would.
At no point in this entire transaction did Sussman Honda do anything to help me out. They had no problem in giving me their time when I was buying the car, but when I needed their help, they sounded annoyed. Jose wouldn’t even return my calls or emails. I had to call him multiple times to get his attention.
DO NOT do business with this company.
I Recommend This Dealer:
Jose Ortiz, David Henning, Brandon Hansford
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