The service manager is consistently rude, belligerent, defiant,and disrespectful to me and my wife on several occasions. When queried as to the necessity of their sudden discovery of work that must be done beyond the purpose of the car(s)' initial reason for service Mr. Rizzo has been unprofessional. He performs a very crafty bait and switch. We are the customers. We expected be treated with courtesy, honesty and respect. If something is truly in need of repair or replacement, no problem. But clearly, I knew there was no basis for particular service at that time. I checked my Honda service manual and also with my neighbor, a retired mechanic.
After a previous service visit, I was called at home and asked to rate my service over the phone and was told I can also expect a survey from American Honda. I told the young lady I will think about my evaluation. 20 minutes later Mr.Rizzo was, metaphorically, in my face, calling me demanding to know why I did not offer a rating. He was voluble, defensive, argumentative and just unpleasant.This is completely the behavior of a person ill-trained to work customers.The survey from American Honda never arrived. On average I spend about $2.5K each year for my 2 cars on regular maintenance and service. It is time go elsewhere.
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