Car was towed there on 3/12/17. Called to let them know to expect it. Had an appointment with service that day but was unable to drive the car there. Several days later and after numerous calls (they don't answer their phone most times) I was told they had no idea who I was and what car I was talking about. This after I spoke to them and explained that it was being towed there on the day of my service appointment. Fast forward one week...numerous calls again. Finally spoke to someone and they were just getting ready to check it out. "They will call back" THAT'S A JOKE! Called them the following week. They said they test drove it and ran diagnostic - said there is nothing wrong. I have a GPS device in my car...It never moved from the time it was brought to them - test drive? Yeah, right! When I drive the car, the headlights shut off electrical system cuts out and the transmission bucks. It's now 3/26/17. Tech said he would take it home to drive it and see if he could determine a problem. YAY! GPS indicated it actually for driven! No calls to me to report findings. March 31, didn't call DROVE UP THERE TO SEE WHAT THE xxxx WAS GOING ON! Oh, we found the problem you need an alternator and some gaskets as leaking oil was causing the short. Now they allow me a loaner car as there is a diagnosis - 21 days after I brought it in. We will order the parts and have it fixed next week. Next week came and went and no repairs were started. 4/12 - Once again, numerous calls until they finally answered and now my loaner car is due back as only 10 are covered. They won't start work on it until next week as "they are too busy". If I want to keep the loaner, I now have to pay for it. Spoke to the manager as I assumed he might be helpful due the the fact that my car has now been there for 35 DAYS! His only comment was "we've had cars waiting since January". NEED SERVICE? STAY AWAY, STAY VERY, VERY FAR AWAY! I dislike dealerships in general, this one is STRAIGHT OUT OF xxxx!
UPDATE: April 18,2017 I called today and was informed that my car was finished. I went up to pick up my car and although my extended warranty covered the repairs, Sussman hit me with a $400.00 bill for their "rental car" a car from their Honda lot. Can you imagine! A COVERED WARRANTY REPAIR THAT TOOK 70 DAYS TO COMPLETE AND I AM NOT ONLY OUTRAGEOUSLY INCONVENIENCED BUT SLAPPED WITH A $400. DOLLAR RENTAL CAR BILL.
Their reward? I will let everyone Iknow what an awful place this is and share my story with the entire internet on every site I can. Thank you, Sussman Hyundai