Sussman's service department sucks! ... and my saga begins on the 16th of February, when my brand new 2015 Hyundai Sonata's check engine light came on. It only had 1,000 miles. Upon diagnosis, it was determined that the issue was oil leaking onto the Crankshaft Timing Sensor.
Replacement parts were supposedly ordered, but they have not arrived. My car remains in a state of disrepair. Rather then take the parts off an unsold car on the lot, I have just been given the runaround and told to wait.
It has been three weeks so far and we are rapidly approaching the 30-day deadline for repairs under Pennsylvania Lemon Law.
And to add insult to injury, all I got for a loaner was a crappy Nissan Altima without any special features: no satellite radio, cloth seats, crappy condition, no remote start, no backup camera, and no GPS!
This is completely unacceptable, and it appears to be a common issue. If this issue remains unresolved, I intend to file a class action lawsuit against Hyundai and Sussman for their illegal actions, which are in violation of Pennsylvania and Federal law, as well as general common law principles.
I Recommend This Dealer:
Did you find this review helpful?