I recently purchased a new Hyundai Sonata Plug-In Hybrid from Sussman Hyundai. I worked with Chris Sport and Stephen Knopf the Sales Manager. To begin the negotiating process they provided a written quote both for the purchase price and the value of my trade in. They valued my trade in at the high end of blue book trade-in value which I appreciated. We agreed on a price and traded keys and they took a lot of time to go through all of the features of the car with me, and called a detailer to remove a little leftover adhesive when I showed it to them. Unfortunately the next day they called me and informed me that they had given me double credit for the manufacturers rebates and I had to sign new paperwork. I thought this was not handled very tactfully and they weren't as apologetic as they should have been, but ultimately mistakes happen. I signed the new paperwork and they threw in some extra service for my troubles. I spoke to Dan Smith the General Manager after it was all said and done and he was very apologetic and took the time to look into what happened and address my concerns. The buying process was overall good, but not great following the dealers mistake.