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Sutherlin Subaru - Service Center
Kingston, TN
29 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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29 Reviews of Sutherlin Subaru - Service Center
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April 28, 2025
My issues are with service, not sales. I'm a long time Subaru owner and was a customer of Earl Duff Subaru before Sutherlin bought them out. I've taken my Subaru to Sutherlin several times I'm a long time Subaru owner and was a customer of Earl Duff Subaru before Sutherlin bought them out. I've taken my Subaru to Sutherlin several times now. The first time was to have a diagnostic test done to see what was wrong with my car. Upon check-in, it was found that there was an open recall on my car. I had already had that repaired years ago because it gave me issues before Subaru declared it a recall, but I was okay with going ahead and repairing it from Subaru to remove the recall notice and just to have it done by Subaru. I did make it clear I did not have time to do the repair that day, that I would come back for it. They said okay. The wait took longer than I expected so I asked how much longer it would be. I had plans. They went to ask, came back and said they went ahead and did the recall repair. No apology or ownership taken for that decision. Just awkward silence. This made me over an hour late for my plans, which put me in rush hour Knoxville traffic which was absolutely awful. I had given myself enough time to avoid that. This was the first strike. Then I came back (decided to give them another chance, we all make mistakes) for another repair needed. They did the repair, I brought my car home. I usually notice when something is off but didn't this time. Got the car home and my spouse noticed they hadn't put a piece of the car's interior back in place. Not a big deal, we popped it back in and nothing broke thankfully. Fast forward a week or so and a piece of the repair falls out as I'm driving. This was very concerning. Some of the functions aren't working now either. I call and explain what happened, they say come in we'll check it out. I bring it back, they work on it an hour or so and tell me it's ready. They never apologized for this inconvenience or failure on their part, they just think taking the car through the car wash fixes their screw up. That IS a nice gesture, however, I'd like someone to take some ownership and apologize. They never do. I pull out of the service bay and realize there's a new issue now that's obvious if you know the car. I took it back in, they fix it again, awkward silence and again no apologies for the mistakes and lack of attention to detail. I drive 40 minutes one way every time I come here. It's very disappointing overall and I don't have any confidence in their service team. Now there's a new issue happening but I'm not taking it back here. I don't like leaving negative reviews, but I will to let others know when I have a repeated poor experience. Repairs on an auto are a big deal, I hope the Sutherlin team sees this and works to be better. Maybe another time I'll give Sutherlin another chance, but for the foreseeable future they have lost my business. Adding that more recently my elderly grandfather came in looking for a newer car. He's on a VERY LOW fixed income. This dealership absolutely took him for his money with ZERO moral compass. He went without telling my mother or myself because he's 85 and doesn't always want us helping him, he wants to go about his business as if he were still 35. This dealership confused him, sold him JUNK and he walked out without even having paperwork. Lowdown to sell this way. Sutherlin is garbage. I hate Grayson too but I'd say they're a step above these people. More
by Private
Employees Worked With
April 02, 2025
Great job on fixing what I could afford, but missing a picture of my husband and me that was in the dashboard cubby. Where is it??? picture of my husband and me that was in the dashboard cubby. Where is it??? More
by mchildress76
Employees Worked With
March 29, 2025
I was amazed by the wonderful service and kindness from all at Sutherlin Subaru.I was late for my service and still was immediately taken care of. Employees were so kind and helpful in all ways, I could no all at Sutherlin Subaru.I was late for my service and still was immediately taken care of. Employees were so kind and helpful in all ways, I could not get a pet sitter so had to bring my dogs with me .and even though my fur babies are not used to others. The kindness and attention shown to us as well as them was unbelievable.I have never had such special service anywhere else. thank you all. Amazing group. Recommend to anyone needing service or a new vehicle. More
by jrbridges1
Employees Worked With
Other Employees :
All employees made a point to speak and offer help
March 25, 2025
Very happy with the service department. Sean has been awesome ! I will keep comming back. Sean has been awesome ! I will keep comming back. More
by mgsmotorhead1
Employees Worked With
March 20, 2025
It was easy to make the appointment. Friendly and fast service. The waiting area is spacious and they have snacks! Friendly and fast service. The waiting area is spacious and they have snacks! More
by Mdoc
Employees Worked With
March 07, 2025
The staff at Sutherlin Subaru was very good to work with. They kept me up to date on the progress of the work being done. Very happy with the work that was done. They kept me up to date on the progress of the work being done. Very happy with the work that was done. More
by Markus
Employees Worked With
March 06, 2025
We took our car for the first oil change. The dealer was courteous and friendly. And got the job done in about 40 minutes. Plus they washed and cleaned the inside of the windows and car. The dealer was courteous and friendly. And got the job done in about 40 minutes. Plus they washed and cleaned the inside of the windows and car. I give them the Five Star rating. More
by Fred
Employees Worked With
January 20, 2025
Previous ownership took care of customers correctly. Now it’s a scam in service with the brakes recall on the Ascents.They tell you Subaru limits the parts to do the recall with and to keep on driving u Now it’s a scam in service with the brakes recall on the Ascents.They tell you Subaru limits the parts to do the recall with and to keep on driving until you come up on the list( been waiting for over 6 months) for the parts or just pay the $800 and replace them with your money. Obvious fraud by deception scheme. More
by Kingca_ozone
Employees Worked With
December 07, 2024
Service advisor (Preston) was professional and personable. Service was done in a timely manner and was reasonably priced. Loved getting back a clean vehicle when they were finished with the servic personable. Service was done in a timely manner and was reasonably priced. Loved getting back a clean vehicle when they were finished with the service! More
by randy
Employees Worked With
Preston
November 22, 2024
The service charges were absolutely too high I will find another dealership next time for service find another dealership next time for service More
by freddyjames06
Employees Worked With
