Swickard Honda of Thousand Oaks

Update: our car started having issues so we ordered a carfax. Turns out it was in a pretty severe accident and it wasn’t repaired properly. This was a leased vehicle and the lesees are required to report carfax. Turns out it was in a pretty severe accident and it wasn’t repaired properly. This was a leased vehicle and the lesees are required to report the damage and Honda then arranges to fix it. When I confronted Honda about this they said we signed a carfax that they never showed us - just the signature page that we thought was for a finance doc that we electronically signed. So we got tricked and I want to warn everyone to not trust Swickard and make sure they aren’t just giving you signature pages for things without the full doc/context. Leaving the 3 starts because Joseph is still amazing and it’s not his fault we got tricked he was always up front and honest with us and actually helped us figure out what had happened. More

Very accommodating and got work done quickly. Previously had Lexus & feel Honda service was even better. Previously had Lexus & feel Honda service was even better. More

Very nice dealership! Was an easy in and out process. Everyone was helpful ranging from the management to sales to finance. Happy with my car! Thank you again Was an easy in and out process. Everyone was helpful ranging from the management to sales to finance. Happy with my car! Thank you again More

I can always count on my car being finished on time. Thanks for the ride home service. Thanks for the ride home service. More

Brand Specialist Mark De Guzman was very helpful in showing and my acquiring used 2013 Honda Pilot showing and my acquiring used 2013 Honda Pilot More

I’m proud of my Honda Ridgeline and proud to say Honda services my pickup truck. It’s still like a new 2010. It’s been a joy doing business with Conor McCormick, my service advisor and Steve for a safe, services my pickup truck. It’s still like a new 2010. It’s been a joy doing business with Conor McCormick, my service advisor and Steve for a safe, pleasant drive to and from my home. Thank you!! Karen More

The Service Dept is in complete Dis-array. No one will return your calls, always unavailable and in meetings. Our car was in shop 2 weeks, due to misinformation and lack of follow up, for A/C No one will return your calls, always unavailable and in meetings. Our car was in shop 2 weeks, due to misinformation and lack of follow up, for A/C repair only to fail within 3 days of pick-up. We will definitely be switching to Simi Valley Honda for service. I wish we had taken the Next Door Comments more seriously that had posted the same types of warnings . More

Jason communicated well, job done quickly. Hoping for coupon referral next time via email please Hoping for coupon referral next time via email please More

The service person was pleasant but I feel I didn’t get the same service as previous visits. It was a scheduled maintenance appointment but when I picked up the vehicle nothing was included that told me ab the same service as previous visits. It was a scheduled maintenance appointment but when I picked up the vehicle nothing was included that told me about tire wear, brake wear etc. previously on other visits I received papers giving me detailed information about many items, this time just a printout about what they did(oil change &brake fluid) It seemed like since it was my last maintenance with the Honda service contract I had purchased with the vehicle that it was just not as thorough. Almost like they didn’t care. Previous visits my car was always washed also, but not this time. That wasn’t as important of course, but I left thinking the service definitely was not the same. I don’t think this was the service persons fault, I appears maybe a policy change within the department. I definitely was not happy. More