THE COLLECTION

I took my Audi A4 for service and Service Advisor Donny was very attentive and very professional. Best customer service ever at a dealership......Excellent! was very attentive and very professional. Best customer service ever at a dealership......Excellent! More

THE COLLECTION is the MOST incredible dealership I've ever encountered. I'm happy with my 2008 Porsche Cayenne purchase (used) from Joe Jett and also the first service experience. ever encountered. I'm happy with my 2008 Porsche Cayenne purchase (used) from Joe Jett and also the first service experience. More

I have to say this is one of the best dealerships I’ve ever bought with. I’m on my third Audi A8 with this dealership and keep going back because Alex Polo has always helped me over the years. He always m ever bought with. I’m on my third Audi A8 with this dealership and keep going back because Alex Polo has always helped me over the years. He always makes sure I’m comfortable with the monthly lease payments and my service advisor Tommy is so on top of things that I’m usually in and out for usual services. But man, I really want to get into an Aston Martin. Every time I go to the dealership, I like to walk around the Aston Martin showroom and dream of owning one like James Bond. Lol. More

Bought a certified pre-owned 2008 Porsche Cayenne from here and couldn’t be happier. At first I was skeptical about buying a used car but when all was said and done, Joe Jett went out of her way to get me here and couldn’t be happier. At first I was skeptical about buying a used car but when all was said and done, Joe Jett went out of her way to get me into the Cayenne (which has been my dream car even if it is $$$). Also when the GPS went haywire on me, I was able to get it serviced without a glitch. Overall a great experience. I love my Porsche Cayenne. And I love this dealership — what a step up from the competition. More

OK straight up this sales person Luis Whateverman is the worst sales person ever. Claims himself to be a manager - probably manager of arrogance is all. Says he is the internet manager and does NOT have the worst sales person ever. Claims himself to be a manager - probably manager of arrogance is all. Says he is the internet manager and does NOT have the slightest clue about internet, technology or even Audi products - he lost the dealership TWO car sales which I have purchased from another dealership just because he did not know what he was talking about and when I corrected him he was too arrogant to accept it. Being the internet sales manager you would think that he would be promoting making sales and dealing with customers online or over the phone yet he was stuck on FIRST meeting up and then talking any proper numbers. This person is just wrong for the dealership and I cant even imagine how much business he has lost them already. More

I have to say that this is one of the worst dealers in Miami. I had two AUDI's one A4 and one TT Roaster, the TT broke must of the time, the soft top was never working, always had problems with the Sensor Miami. I had two AUDI's one A4 and one TT Roaster, the TT broke must of the time, the soft top was never working, always had problems with the Sensors and brakes. The customer services is in fact the worst in its category. I can not believe that this dealer on which they sell very expensive cars such as PORSCHE, FERRARI, JAGUAR AND AUDI have this type of service. First when you leave the car for service it takes days for them to do the service, I had to wait two weeks for my car because one of the motor's of the soft-top broke as well the soft top broke 3 times at the end I preferred not to use the Soft top anymore. I also wanted a compensation when buying a new car but, it was their salesperson on which never gave me a chance. IN CONCLUSION NEVER BUY ANY CAR FROM THIS DEALER IT WILL BE A VERY BAD CHOICE!. More

Bouight a 2001 996 Cab and had excellent relatuionship with salesman who went out of his way to help. But, the car's GPS/radio/CD/computer system, known as PCM Communications Management system totally qui with salesman who went out of his way to help. But, the car's GPS/radio/CD/computer system, known as PCM Communications Management system totally quit while in the first year of warrantee. I was told that this system was not covered under the POC (Pre Owned Car)warrantee and charged $5000 for a rebuilt one. Letters to Porsche NA CEO, dealership owners and others eventually got me a reduction in the cost of the rebuilt unit, but I was still charged for the installation, and the repairs cost me two days away from work, hotel stay, etc. They didn't even offer a loaner while car was being serviced. Part of this problem is apparently with Porsche NA, not just the dealership. I have owned two other high end Porsches before and never had this kind of poor treatment. Bottom line is that I do not recommend this dealer for sales or service and I strongly recommend buyers get the real details on the so-called certified car program warrantee, which is a fraud because it apparently has some items and systems which are not covered. More

Worst service experience in the Collection Miami Florida . Have 2 audis, a TT and an allroad.. The Service department cannot get it right on the first try in either one of them....No more audis for me . Have 2 audis, a TT and an allroad.. The Service department cannot get it right on the first try in either one of them....No more audis for me More

i had no problem what so ever with the customer service. i took my car in and by the same afternoon my Audi was ready to go. I have nothing but praise for teh work they did. The car came back driving like n i took my car in and by the same afternoon my Audi was ready to go. I have nothing but praise for teh work they did. The car came back driving like new. I even had rims put in at The Collection and they came out perfect. If there was one problem i have with these guys is that sometimes i don't feel very welcomed. I had a good experience using them and owuld go back wheneveer I need anything done to my Audi. I cannot comment on the pricing because i did not purchase my Audi at The Collection. More

As an Audi owner living in Miami, I have no convenient choice as to which dealership to take my car in for service. This is the only one!! (The next closest one is half an hour a way in N. Miami Beach). choice as to which dealership to take my car in for service. This is the only one!! (The next closest one is half an hour a way in N. Miami Beach). I have been dealing with The Collection for over five years now and my experience with them has been way below expectations. You expect better service from a high end establishment like this, but what you get is mediocre customer service. I once had problems with the acceleration and it took about five visits and almost a year for them to figure out that all they had to do was clean out the throttle cable. Prices are very high. I don't know how they compare to other high end dealerships, but i think their labor rate is up to $100 an hour!! (That's for labor alone!!) I've had several other problems with them, but a couple reoccuring ones are unreturned phone calls, delays in the "promised" turn around time of your car, and you have to schedule an appoinment for service weeks in advance. I would not recommend this dealership at all, but then again, there aren't any choices for Audi service in Miami. More