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Tacoma Dodge Chrysler Jeep RAM - Service Center

Tacoma, WA

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122 Reviews

122 Reviews of Tacoma Dodge Chrysler Jeep RAM - Service Center

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November 19, 2020

A horrible company that does shoddy work on vehicles. I took my car in for a check engine light, and they tried returning it with the light on and told me that many people come and leave with that light on More

by josh.82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike, Brandon, John
Nov 20, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Hi, We take our customers' feedback seriously and would appreciate the opportunity to speak with you and directly address your concerns regarding your recent experience with our Service Department. Please contact me at your earliest convenience. Best, Steve Crosetti General Manager (253) 475-7300

September 18, 2020

Highly disappointed in the level of service. Made an appointment and forced to run between the Express lube and service center. Made a 12 a click appointment only to find out they don't work between 12 More

by wrehe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Unknown
Sep 19, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Hello, I extend my regrets towards any inconveniences during your most recent service visit for your Jeep. Thank you for bringing this to my attention. We hope that we'll be able to earn your business again. Please call me directly when you would like to come back in. I can be reached at (253) 475-7300. Best, Steve Crosetti General Manager (253) 475-7300

August 11, 2020

I was told my vehicle would be ready in two days. I have tried to contact my service advisor and left a message to see when it will be ready. No return phone call. I called the front desk again and they wer More

by Melly7522
Recommend Dealer
No
Employees Worked With
Nate
Aug 11, 2020 -

Melly7522 responded

My problem has been resolved that fast. Thank you

Aug 12, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for allowing us the opportunity to address and resolve your concerns. If you should have any further questions, please feel free to reach out to me. We are always here to help! Best, Steve Crosetti General Manager (253) 475-7300

July 03, 2020

Got What I Wanted I brought my 2017 Journey Crossroad in for an oil change. It was noted that there was a small transmission leak so it went over to service for a smal More

by SherylM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gigi, Robert, Nate in service, Isaac and a couple others. I'm sorry I forgot their names;(
Jul 04, 2020 -

Tacoma Dodge Chrysler Jeep RAM responded

Thank you for sharing your experience, Sheryl! We are happy to know that you enjoyed our services. Let us know if there is anything else we can help you with. We look forward to working with you again!

Jul 15, 2020 -

SherylM responded

I've reached out to Robert in finance because I want the unauthorized GAP insurance taken off my loan. I've left three messages and no response. If the loan isn't re done and the amount removed, then Im not going to be happy any longer. :(

January 02, 2020

Took our 2014 Cherokee in for warranty work and when we got it back we lost 3 MPG and the tires howled like a bearing was dry. Called immediately and took it back in. So they charged us the diagnostic fee More

by Lovelyhomestead
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brandon and Craig
April 07, 2019

Great Service Kahlin was Absolutely great to us while our Jeep needed some routine maintenance and kept us updated w/service and when it was completed and went ove More

by Njames93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kahlin
April 06, 2019

Oil Change They were very nice and the service was pretty fast. They also have a childrens play area which is awesome. We will gp there again. More

by Teresa1862
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don't know
February 21, 2019

Really Great! Will return. The young lady behind the counter was more than helpful & I let her know it before I left! What a great experience interacting with people that actual More

by Jeep1960
Recommend Dealer
Yes
Employees Worked With
Tiffany
February 13, 2019

Fantastic experience! From start to finish this was a fantastic experience! All of the staff is energetic and helpful. It is a very upbeat atmosphere at Tacoma Dodge. This More

by Jeep39
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Audra
February 01, 2019

Very Satified Thank you to the staff here at Tacoma Dodge for identifying the problem immediately and taking care of the issue. Thank you very much service departme More

by Raiders2018
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Khalan Cheyney
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