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Tacoma Dodge Chrysler Jeep RAM - Service Center
Tacoma, WA
121 Reviews
121 Reviews of Tacoma Dodge Chrysler Jeep RAM - Service Center
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September 18, 2020
Highly disappointed in the level of service. Made an appointment and forced to run between the Express lube and service center. Made a 12 a click appointment only to find out they don't work between 12 appointment and forced to run between the Express lube and service center. Made a 12 a click appointment only to find out they don't work between 12 and 1. I understand that people need a lunch break but why schedule during that time? Waited until 2 to get an oil change. Find a different dealer or service provide. Will be heading back to Dave Smith's when I need my next Jeep. More
by wrehe
Employees Worked With
Unknown
Helpful August 11, 2020
I was told my vehicle would be ready in two days. I have tried to contact my service advisor and left a message to see when it will be ready. No return phone call. I called the front desk again and they wer tried to contact my service advisor and left a message to see when it will be ready. No return phone call. I called the front desk again and they were told it would not be ready. All I asked was for a return phone call so I can make plans how I will get to work. Hopefully someone will find time to call me back. Horrible customer. More
by Melly7522
Employees Worked With
Nate
July 03, 2020
Got What I Wanted I brought my 2017 Journey Crossroad in for an oil change. It was noted that there was a small transmission leak so it went over to service for a smal I brought my 2017 Journey Crossroad in for an oil change. It was noted that there was a small transmission leak so it went over to service for a small repair. Thankfully it was a no charge deal since all was covered under my powertrain warranty. So I asked for another 2017 Journey 6 cylinder AWD Crossroad for my rental because I was used to driving one. I was given a red one, same year and model. I fell in love with the red one (is it a girl thing??) After much negotiation (after all it was a rental and not for sale), I made it known I really wanted to trade my current dark grey color with my new lovely red car. Somehow all the people involved helped me. I was approved with a lower interest rate as well. I was able to take off the Rental Tag and it's now mine. More
by SherylM
Employees Worked With
Gigi, Robert, Nate in service, Isaac and a couple others. I'm sorry I forgot their names;(
January 02, 2020
Took our 2014 Cherokee in for warranty work and when we got it back we lost 3 MPG and the tires howled like a bearing was dry. Called immediately and took it back in. So they charged us the diagnostic fee got it back we lost 3 MPG and the tires howled like a bearing was dry. Called immediately and took it back in. So they charged us the diagnostic fee and said nothing was wrong. All we got were platitudes telling us everything will correct over time. It’s been another 2 months and nothing has changed. I’m sure not going to give them another penny of our hard earned money and will NEVER do business with Tacoma Dodge again. We had problems with the purchase too but that’s for another review. More
by Lovelyhomestead
Employees Worked With
Brandon and Craig
April 07, 2019
Great Service Kahlin was Absolutely great to us while our Jeep needed some routine maintenance and kept us updated w/service and when it was completed and went ove Kahlin was Absolutely great to us while our Jeep needed some routine maintenance and kept us updated w/service and when it was completed and went over all that was done. She has great customer service and gives you her full attention. Thank you More
by Njames93
Employees Worked With
Kahlin
April 06, 2019
Oil Change They were very nice and the service was pretty fast. They also have a childrens play area which is awesome. We will gp there again. They were very nice and the service was pretty fast. They also have a childrens play area which is awesome. We will gp there again. More
by Teresa1862
Employees Worked With
Don't know
February 21, 2019
Really Great! Will return. The young lady behind the counter was more than helpful & I let her know it before I left! What a great experience interacting with people that actual The young lady behind the counter was more than helpful & I let her know it before I left! What a great experience interacting with people that actually want & appreciate your business. Oh by the way, great job on my oil change, too. And many thanks to you for searching for a service coupon for my brakes. Much appreciated. Will return for more services in the future. More
by Jeep1960
Employees Worked With
Tiffany
February 13, 2019
Fantastic experience! From start to finish this was a fantastic experience! All of the staff is energetic and helpful. It is a very upbeat atmosphere at Tacoma Dodge. This From start to finish this was a fantastic experience! All of the staff is energetic and helpful. It is a very upbeat atmosphere at Tacoma Dodge. This was true when I bought my Jeep there and when I took it in for service! Once my part came in they called and got me in the very next day! Not only that but when time in my schedule opened up I called and they got me in earlier! Quick repair and I was on my way. A+ More
by Jeep39
Employees Worked With
Audra
February 01, 2019
Very Satified Thank you to the staff here at Tacoma Dodge for identifying the problem immediately and taking care of the issue. Thank you very much service departme Thank you to the staff here at Tacoma Dodge for identifying the problem immediately and taking care of the issue. Thank you very much service department! More
by Raiders2018
Employees Worked With
Khalan Cheyney
February 01, 2019
Tacoma Dodge Express Service Billy Bigger Tacoma Dodge Chrysler Jeep Ram,Has New Express Oil Change,Building Is Five Stars Nice,New Clean,Kids Play Area,New Seating,Phone Chargers Billy Bigger Tacoma Dodge Chrysler Jeep Ram,Has New Express Oil Change,Building Is Five Stars Nice,New Clean,Kids Play Area,New Seating,Phone Chargers And Free Wi-Fi,Before When I Wanted An Oil Change,I Had To Make Appointment On Sat As I Work And Having 2 Cars Sat Was Only Option,Now With This New Express Center,I Can Get Oil Changes During The Week,Nice Staff And Wonderful Customer Service!No More Having To Wait In The Cold Outside On Early Sat Mornings In Li😃ne,Thank You Tacoma Dodge For New Express Building Totally State Of The Art And Up To Date Plenty Of Seating,I Would Recommend Getting Your Oil Change There For All Tacoma And Other Areas To Visit Them,You Will Not Be Dissopinted Thanks Again Tacoma Dodge,William Bigger😃 More
by Chrysler2015
Employees Worked With
Tacoma Dodge Customer Service Staff
