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Tasca Automotive Group
Cranston, RI
5,960 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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5,960 Reviews of Tasca Automotive Group
September 20, 2025
We had a warranty appointment to wait with our 13 month old vehicle that only has 9000 miles on it, the morning of 9/19/25. They knew we had to wait as it is currently our only car, when they made the appo old vehicle that only has 9000 miles on it, the morning of 9/19/25. They knew we had to wait as it is currently our only car, when they made the appointment they let us know it would likely take about 2.5 hours so my husband planned to work while he waited. As soon as my husband arrived at 8am, they told him they didn’t have time today and they needed us to leave it for 48-72 hours before they could even try and diagnose the problem. We let them know that was not an option and our brakes had been having issues so it needed to be addressed during our scheduled appointment time. They automatically got on the defense drove it for 5 minutes and told my husband it was fine. My husband reiterated that both of us had experienced extreme vibrating when breaking and hissing noises for the last few days, based on Lincoln forums this means warped rotors or problems with the auto start-stop which we are discovering are known issue with our make and model. They refused to look at it further until I called their corporate office. After my husband had been there 6+ hours going back and forth between them and Lincoln corporate, they agreed to have their service manager drive it 30 miles home and back over night to recreate and diagnose the issue. With this we had to rent a car from them for the evening, which they said they would wave the fee for if they could recreate the issue. We tracked our car and it did not move from their lot after my husband left around 3, in their rental. So not only did they lie to us they lied to their corporate advocate and are not doing anything to diagnose are brake problem which could be very dangerous. At 8am on Saturday I arrived at the dealership, they claimed my car was not there and their service manager had it. I said that was a lie because I had been tracking it and saw it parked in their lot after hitting the panic button and sounding the alarm. The service person Eric who had been lying and rude to my husband the entire prior day then back pedaled and started making excuses he said there was nothing wrong with my car and they didn’t feel it needed to be diagnosed. He said if I was really convinced there was a problem to come back next week. I am not sure what my next steps should be but I certainly do not want them touching my car again, we are working with Lincoln Corporate to file a formal complaint and to find another dealership to fix our car to ensure it is safe. We ensured we were not charged for their loaner and I left in my vehicle hoping it was safe enough to get me home. I requested to speak to the service manager to discuss the experience or the GM but they refused to let us speak with either. I would appreciate a follow up call from someone at the dealership to discuss. More
by MBrufke
Employees Worked With
Dennis Gomes, Eric Defalco, Marissa Vedder, Jessica Vedder
August 22, 2025
I recently purchased a car and had the pleasure of working with Josephine. She was incredibly easy to deal with—professional, friendly, and genuinely helpful throughout the entire process. What I appr working with Josephine. She was incredibly easy to deal with—professional, friendly, and genuinely helpful throughout the entire process. What I appreciated most was that she wasn’t pushy at all. She gave me the space to make my own decision, answered all my questions with patience, and made sure I felt comfortable every step of the way. If you're looking for an stress-free car buying experience, I highly recommend asking for Josephine! More
by Jerry P
Employees Worked With
Josephine M. Merolla
August 09, 2025
Great service, in and out quickly with an oil change and some other maintenance work. We’ve bought several cars at Tasca and use them for service. some other maintenance work. We’ve bought several cars at Tasca and use them for service. More
by Gerry T
Employees Worked With
Julie Mahoney
August 05, 2025
Service was thorough and efficient. Service personnel were professional and personable. Tasca Automotive Group has always been reliable for my service needs. Service personnel were professional and personable. Tasca Automotive Group has always been reliable for my service needs. More
by gene gasbarro
Employees Worked With
Young woman
August 02, 2025
They were awesome, showed up at 0800 and my Bronco was immediately brought into the garage, I was provided with message updates on the status of work as well as a report card on my brakes and fluids , ser immediately brought into the garage, I was provided with message updates on the status of work as well as a report card on my brakes and fluids , service personnel checked in with me regularly giving updates on remaining service duration , specifically Julie and Dennis were a pleasure to deal with, they are both consummate professionals. We all get stressed when having to get are vehicles serviced, but after my recent visit to TASCA Ford in Cranston RI, my anxiety’s are gone. Thank You again ( Five Star Service!!!! ) More
by stephen.brown0239
Employees Worked With
Dennis Gomes and Julie in quicklane
July 27, 2025
We had a very good experience yesterday bringing our car in for an oil change. Julie helped us yesterday and was very professional and patient with us. We came in the morning and it was busy so she sugges in for an oil change. Julie helped us yesterday and was very professional and patient with us. We came in the morning and it was busy so she suggested making an early afternoon appointment to have the car seen! We came back at two o’clock and was met with a smile and welcome getting the car right in for the oil change. In less than an hour we were driving home ! Thank you Julie for suggesting our time slot and getting us in right away! We were able to accomplish some errands before returning and had a pleasant wait time without feeling rushed. We will definitely use the services here at Tasca Ford and hope to see Julie again!! More
by Chaspam715
Employees Worked With
Julie
July 19, 2025
Tasca Automotive Service provided a detailed explanation of all inspection deficiencies and made solid recommendations for maintenance. The auto service representative, Julie was very professional and provi of all inspection deficiencies and made solid recommendations for maintenance. The auto service representative, Julie was very professional and provided exceptional service. More
by tharrop
Employees Worked With
Julie
July 06, 2025
The service department was great. The service advisor Richard Borrelli was very knowledgeable and got the recalls done in a timely fashion. Truck was ready for pick up clean and in be The service advisor Richard Borrelli was very knowledgeable and got the recalls done in a timely fashion. Truck was ready for pick up clean and in better condition then when I dropped it off. More
by Humvee51
Employees Worked With
Richard Borrelli
