My Review Of Tasca Automotive Group:
Came in to buy a 2011 Honda CRV EXL with Nav with my wife, who I should also mention was 8 months pregnant at the time. So we were hoping to have a pleasant experience.. We narrowed it down to two dealerships and decided to go to Tasca first since we found them through our USAA car buying program. I planned to trade in my 2002 Jeep Cherokee for a compact SUV that would be better on gas and safer for our new baby. We had an appointment made with Alex in sales for 3:00 .Once we arrived we were helped by Anthony Castergini in sales and I was amazed at how smooth the sales process went. Anthony is a great guy and easy to work with. There was none of the typical head butting over prices that I've experienced at other dealerships. In what seemed like a few minutes, we had settled on a very reasonable price that worked for us. Once we agreed on the price of the car and amount for the trade in I remember thinking , "Why cant other dealerships be like this?".
Once we moved into the financing process we seemed to hit a few bumps in the road. We came in pre approved by USAA and planned to finance through them. Kyle told us that if we went with Bristol County Savings bank we might be able to get a lower rate and we could take the vehicle that day but if we used USAA it would take up to 10 for the payment to go through and we would have to wait to get the car. I thought this was strange since my wife had just purchased a Honda from Colonial Honda in Dartmouth 3 months prior, using USAA, and they let her take the car the same day. We were also told that if started the financing process with USAA that we would have to leave our Jeep there since once the paperwork was started, they officially "owned the vehicle". This meant that we would have no way of driving home from the dealership. Naturally we wanted to leave with the car that day! So with no other choice, we agreed to let Kyle check with his banks to see what our interest rate came back at. At this point it was 5:00 on Saturday and the banks were closed and dealership was closing. At this point, if we had another way to get home we could have just left our e-check from USAA at the dealership and had them start the process the next day. Since we had to take the Jeep home, the process was delayed until the next day.
That night we decided that we were going to take two cars in the next day, leave the Jeep for the trade in drop off our e-check and wait for them to let us know when the car was ready. We called ahead a few times to Kyle and didn't hear back and once we arrived we had to wait a few hours since Kyle was busy doing other things. Needless to say, we were a bit frustrated by this experience. After about 2 hours we were approached by Eva Bickford in financing and she told us that she would now be helping us. Eva was great! She gave us free meal tickets to the cafeteria, and was very straight forward and honest about the financing process. As our financing situation was becoming worse and worse, Eva stepped in and saved the day. Eva worked through all of the financing paperwork in no time and sent us on our way. I left my Jeep and we left in my wife's car waiting to hear back from the to pick up the car.
As the days rolled by I became more and more frustrated over the fact that we could have driven the car off the lot the same day if we had used "their bank". It just didn't sit well with me that because I wanted to use USAA, I had to wait a week to pick up my car. I also thought it was strange since USAA's car buying program actually sent me to Tasca in the first place! By the time Thursday came around I called in to check on the car. I knew it was Anthony's day off so I tried financing multiple times with no answers. Me and my wife left messages and did not hear back from anyone. ( I later found out that the payment had actually already gone through at the time). At this point I became so frustrated I called to speak with George Tasca Jr about my experience and left a message with his secretary. Surprisingly George returned my call soon after and spoke with me about my experience. He seemed to understand my frustration and explained their policies on financing. Although I really appreciated George contacting me and that he helped me to better understand why Tasca's policies differ from other dealers, I still have to say that it's unfair to the buyer to be punished for using your choice of payment. It would be nice for Tasca to work something out with USAA where the buyer could take the car off the lot on the day of purchase
Finally when Friday rolled around Anthony called and told me that the payment had cleared the day before and that I could come pick up the CRV. I met again with Anthony, and was very happy to finally be able to take the car home. Anthony apologized for the delay in financing, which he really had no control over, and even offered to pay for the cost of the Mass Inspection! I have to say even though the overall experience was not what I expected, dealing with Anthony and Eva were definitely the high lights of the process . With everything else that had happened ,had I not been dealing with such a professional sales person as Anthony chances are I would've taken my business else where. I've had the CRV now for about a week and it runs great, I would also seriously consider returning to Tasca to buy my next car, especially if some changes were made to their financing policies.
My sales experience with Anthony at Tasca far surpassed my experiences with other dealers! My experience with financing could have been better. At the end of the day (or week) I got a great deal on a great car, and I am very grateful for that.
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