Tasca Chrysler Dodge Jeep Ram of White Plains - Service Center

I bought a 2011 certified used jeep grand cherokee from this dealer on 12/28/12 with 23,000 miles. After 4 months and 9,000 miles brought in for a vibration in the car, rattle in sunroof and oil change. Wa this dealer on 12/28/12 with 23,000 miles. After 4 months and 9,000 miles brought in for a vibration in the car, rattle in sunroof and oil change. Was told i needed 2 front new tires, wheel balance, 4 wheel alignment and all 4 new brakes and rotors. Spent $1,400. Picked up truck and drove down the street and not 1 issue was fixed. Brought back next day and was told by Juan " oh we never balanced the REAR tires". Then i was charged an additional $30.00 for that service. Got in the car, tapped the sunroof and rattle was still there (to give a little credit they did try to fix by the grease finger prints on the headliner) drove car down the block and had exact same vibration. Brought back to dealer. 2 days later i was told " we found you have a bent wheel, we did special balancing ( road force ), had a technition come in and calibrate the machine and now its 90% fixed. If you want 100% a new wheel will cost $400." i said put the spare on before i spend $ on the wheel. Juan said " you wont notice it, its good, we test drove". Drove it and had the same vibration. Filed a complaint with chrysler and after the 4th time bringing it in, i finally got to test drive with the head technition. He felt it and said it was bad. In 2 more trips back they replaced the drive shaft, front differential and 2 or 3 of the new tires because they were "defective". After all these trips ( lost count ) problem could not be fixed. The dealer made no real effort to fix or take resposability. They just threw parts in. And the response i got from the " Jeep resolution team " was...quote " Well you bought a used car, what do you want us to do?". I ended up trading car to another dealer for a huge financial loss. Stay away. More

I BROUGHT MY WIFE'S (TAMIKA SLATER) 2004 JEEP LIBERTY IN FOR AN OIL CHANGE AND TO BUY SOME PARTS. WHEN I GOT THERE CHRIS TOLD ME THAT THERE WAS 7 PEOPLE IN FRONT OF ME. I THOUGHT I WAS GOING TO BE THERE IN FOR AN OIL CHANGE AND TO BUY SOME PARTS. WHEN I GOT THERE CHRIS TOLD ME THAT THERE WAS 7 PEOPLE IN FRONT OF ME. I THOUGHT I WAS GOING TO BE THERE FOREVER. I DECIDED TO STAY ANYWAY. CHRIS WAS VERY HELPFUL IN GIVING ME UPDATES ON THE TIME OF MY WAIT. I THOUGHT THAT IT WAS THOUGHTFUL OF HIM GIVEN THE MANY CARS THERE FOR SERVICE BUT CHRIS WAS VERY HELPFUL. ALSO VERY INFORMATETIVE. WHEN I BOUGHT THE PARTS THAT I NEEDED, I FELT THAT THEY WERE VERY KNOWLEDGABLE AND WILLING TO GO OUT OF THEY'RE WAY TO HELP ME ESPECIALLY HECTOR AND SOC. IF THE SHOP IS THE SAME WAY, I'M TRADING IN MY BMW FOR A CHRYSLER VEHICLE. I WAS MORE THAN PLEASED WITH MY EXPERIENCE AND WILL RECOMMEND YOU GUYS TO MY FRIENDS. KEEP UP THE GOOD WORK. More

I purchased a new 4-door Jeep Wrangler Sahara from this dealership in 2008 and have been bringing it in for service exclusively. The Service Dept. has done an exceptional job to earn my trust and to do t dealership in 2008 and have been bringing it in for service exclusively. The Service Dept. has done an exceptional job to earn my trust and to do the right thing when it comes to servicing my vehicle. Recently, my radiator had to be serviced and I was informed that my warranty had expired by 1,000 miles and wouldn't be covered. Having a new baby and looking to move, I was was concerned that I would not have the funds to pay for the repairs and began considering trading it in for a new vehicle. This was very discouraging for me since I had traveled cross country with my Jeep to visit every state in America (reaching 38), and planned to finish my trip sometime in the future. The service dept. was able to come through for me, however, by contacting the warranty company and requested to have them honor the service repair even though the warranty had expired. They agreed, since I have been a loyal customer, and I was able to afford the repairs needed and most importantly, keep my vehicle. I have been to other dealerships/mechanics in the past (with previous vehicles) and always seemed to have had a hard time trusting the way the serviced my vehicles, possible costing me at lot of money. I have not experienced the level of commitment to customer service as I have with the service dept. here at White Plains Jeep Chrysler. A special thanks goes out to Victor, Dana, Rena and Roland for always being so helpful in assisting with the servicing of my vehicle. As well as Guy Forgione who was very helpful and patient in my consideration of another vehicle. I would also like to acknowledge Augie DiFeo and Joe Demascio for running a great dealership which has earned by trust and continued business. Thank you all and wishing you a Happy New Year! More

Guy and the whole staff at JCD in White Plains area amazing. From sales, to service, from staff to Management. I been to many dealerships all over the country i've seen some really bad ones and i amazing. From sales, to service, from staff to Management. I been to many dealerships all over the country i've seen some really bad ones and i've seen some excellent ones. This guys are and especially Guy, no pun intended but White Plains Jeep Chrylser Dogge are AMAZING. Would recommend you dealing with them if you want award winning service, expertise and most importantly caring about you. More

This is a fantastic dealership. Definitely the best one I have dealt with from sales to service. I have bought two cars from them and over the course of the last 6-7 years, I see the same people working t I have dealt with from sales to service. I have bought two cars from them and over the course of the last 6-7 years, I see the same people working there...I would (and do) recommend them to anyone interested in buying a Chrysler. More

From the beginning of my service Dana has been extremely helpful.I can not comment any further since I don't have my car back yet.My only other thought is that it is difficult to be home bound senior for a helpful.I can not comment any further since I don't have my car back yet.My only other thought is that it is difficult to be home bound senior for a week waiting for repairs. More

Dana Galli at White Plains Jeep service is a great customer service representative. She is curtious, friendly and very knowledgeable. She has great communication skills, always keeps you informed conc customer service representative. She is curtious, friendly and very knowledgeable. She has great communication skills, always keeps you informed concerning service on your Jeep. More

I just took my car to service there for a diagnostic. I read the reviews on this page prior to going there. I needed a diagnostic on my car,I'm having problems with a car that I recently purchased and no m read the reviews on this page prior to going there. I needed a diagnostic on my car,I'm having problems with a car that I recently purchased and no mechanic could tellme what was wrong with it. When I spoke on the phone with Tony at parts, I explained the problems to him and said that I needed to know what was wrong with it. Since they had good reviews I figure it would be the best place to take it to. I was wrong, not only because of the service he provided but because of how he treated us after the second day of my car being there with no results. He lied to us and told us he did the diagnostic and the computer and several other things were wrong with the car, and we better off trading in it in. We asked to speak to the mecahnic our selves to find that no diagnostic had been made yet only a gueesstimate.Not to mentioned the fact that we had to rent a acar and leave my car there over night, the next day After 5 hours of being there we finally had the diagnostic done. They told us a totally different story, the computer and must of the parts were ok, we only wanted to change one part. We waited 5 hours for them to receive the part and when we asked why was it taking so long, he told us to take the car if we didnt like it.He then acted very rude to us it was not until the manager for prts dept hector came toour rescue. Hegave us a car to go home and wait until the next day to pick u the car with no guarantee that the part would solve the problem. I would not recomed this dealer to any one, would want people to go thru the same experience. I feel that they just want to sell you a car and not help you solve the problem. We picked up the car today and it's worst than when we took it there. More

Since I purchased my 300 in 2005 from Baron Motors, I have had my car serviced at white plains Chrysler jeep and dodge. A few things... they have always been friendly and extended customer service. I have had my car serviced at white plains Chrysler jeep and dodge. A few things... they have always been friendly and extended customer service. I was still working at IBM and when I dropped my car off, they arranged for transportation to my job. If my car needed something other than what I brought in for service, I always received a call. They always worked with me as far as finances and deciding what the most important thing to have serviced first. I always feel like they extend themselves beyond the call of duty to extend customer service. I have recommended them to my friends, whether they have a Chrysler or not. I feel special and well treated. On a scale of 1 - 10, I give them an 11. They are the best. More