Tasca has once again serviced my 2013 Dodge Challenger on April 29, 2015, relating to a factory recall and performing a synthetic oil change. To begin, to arrange a service appointment at Tasca is an easy process, whether online or via telephone. Each person answering the the phones are very courteous and helpful, directing the customer to the appropriate department.
Tasca Chrysler Dodge Jeep Ram is a dealership that is impeccable in all facets relating to customer service and to the cleaniness of all facilities located within and without. A service area is provided for coffee and tea to the customer at no charge, along with a HD television. A very comfortable waiting area, in addition to reading materials which are available.
Upon my initial inquiry to Tasca regarding the procedure to perform the factory recall, Kevin addressed the issue as all my questions were answered. The approximate time given to replace the alternator and oil change were given as two to three hours. When one obtains information on the length of time to perform certain repairs, one usually looks at the longer length of time, mostly due to unknown problems. However, this was not the norm. Tasca managed to install the alternator and change the vehicle's oil below the two hour mark. In reality, I could not believe that the Challenger was complete. In my many years of going to dealerships, one can always plan on the upper end of hours for repairs. There are a great many instances where vehicles are taken to dealerships strictly to change the oil are are stationed there for hours. Not the case at Tasca.
I believe that Tasca has a caretaker available to maintain the grounds as well as the interior. There may be other dealers who employ someone but their presence is not seen.
I would like to make mention of Linda who is always very courteous, pleasant and able to assist the many which speak with her. One point I'd like to make is that a contract was provided to me by (FCA) Chrysler relating to a six year contract for oil changes. The initial dealership which performed the first oil change was First Chrysler in South Attleboro, Massachusetts which charged me an additional $32.00. The reason given was that my contract was for standard oil, not synthetic. This was really not so, as the Challenger only uses synthetic oil. I asked the service manager at First Chrysler if he could allow the difference, and that Chrysler would reimburse the dealership. The service manager was adamant, refusing to trust either Chrysler or myself. Once contacting FCA, they admitted that the service manager was wrong, as Chrysler sent me a check to cover the additional cost. As I called First Chrysler and again spoke with the service manager as to what oil he used, he said Mopar. I said that I wished to have Penzoil. The service manager said it was the same thing. At that point, I must be honest, I was a little irritated for not using the oil I asked for.
Secondly, there were some defects relating to small dings on the vehicle from being sent by trailer or by train, possibly relating to the tie down straps. First Chrysler provided a cost of $648.00 to repair the 'dings': "Stating that Chrysler would not cover that part". Once contacting Chrysler, FCA did provide a resolution to repair the vehicle. No effort was made by First Chrysler to address, nor contact FCA in regard to the dings. There was no record kept by first Chrysler in my visit, no body shop estimate, and furthermore the management denied me even being there. Pictures were even taken which First Chrysler stated no pictures were available. After providing full documentation to FCA, pictures, video, and documentation, FCA followed the appropriate steps to look into the matter for me. FCA did state that First Chrysler would be notified relating to the information. I cannot divulge any further information regarding this matter. The fact is the service manager at First Chrysler is no longer with the company.
I'm bringing this situation to light in that Tasca did provide a full synthetic oil change to my Challenger according to the contract. However, there was a small issue relating to the contract (oil) which Linda could not immediately remedy. I believe that there was an issue regarding the information logged into their mainframe computer, whether by fault of Chrysler is unknown. Due to the fact on not having the stipulations entered for the free oil change, Linda did not charge me but specified to me to contact Chrysler to clarify the documentation. I said to Linda that I would contact FCA upon returning home. Once contacting FCA, the contract was valid, and apparently it may have been a glitch in computer programming. The truth of the matter is that Linda trusted me as a person in saying that the contract was for six years and did not take any money from me. This is trust which is truly amiss today but Tasca is a dealership one can trust.
When the service was complete, the vehicle was clean as to how I had taken the car in to Tasca. There are some dealerships which are somewhat slipshod, leaving traces of elements such as oil or grease on the steering wheel, seats, carpets, or any other place. The service area is well kept, clean and managed by certified technicians that are abreast of the latest technology. Apparently, this management derives from Paul Fortin being at the helm to oversee the entire service area. These traits are hard to find, especially in this generation. I'm glad I located Tasca, feel right at home.
Secondly, relating to the dings which First Chrysler refused to address, Tasca covered under the auspices of FCA. In fact, the cost was one third the price of First Chrysler in which FCA covered.
Paul Fortin, the service manager has helped me significantly relating to all issues relating to the Challenger, and has moved further to address some technical specifications which I was seeking. If any seek to find a dealership which is capable of mechanical aptitude, Tasca is a beacon. Tasca is located in Westerly, Rhode Island which is very scenic and the ride of forty five miles is well worth it. Thank you very much Tasca, and we hope that Tasca may continue to move forward.
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