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Tasca Ford Berlin - Service Center

Berlin, CT

4.3
715 Reviews

715 Reviews of Tasca Ford Berlin - Service Center

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April 24, 2024

Breaks were squeaking so I brought the truck in, all the did was grease them. I paid and arm and a leg and they are still squeaking. When letting them know they were still squeaking, i was requested to pay More

by M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Apr 25, 2024 -

Tasca Ford Berlin responded

Thank you for providing this feedback about your experience at Tasca Ford Berlin. Our goal is to always provide a positive experience and hearing your comments help us alter our service to provide complete satisfaction. If you want to discuss your visit further, please do not hesitate to reach out to us at your earliest convenience. Sincerely, Tom Moran General Manager tmoran@tasca.com

April 21, 2024

Went to the truck center to install extensions on air valves. Tried several different times with no luck. The service guys were friendly and professional. I left with a smile. More

by 2Fordgirl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathan Caraballo
Apr 23, 2024 -

Tasca Ford Berlin responded

Thank you for providing this amazing feedback! Our team appreciates your comments and we hope that you will visit us again soon! Sincerely, The Tasca Ford Berlin Team

April 19, 2024

Called the truck center for service appointment on recall items and some service work. Spoke with Nate, he was very polite and attentive. Nate kept me informed on the progress. THANK YOU More

by GASFALG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nate
Apr 19, 2024 -

Tasca Ford Berlin responded

It’s great to know that Nate provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Tasca Ford Berlin Team

April 18, 2024

Service department has seen so many different service advisors,managers and this makes customers feel like just another number and not a valued customer. More

by jmoriar205
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Apr 19, 2024 -

Tasca Ford Berlin responded

Your feedback is important to me, and I'd like to hear more about your visit to our Tasca Ford Berlin's Service Department. Please contact me at your convenience, so we can discuss your experience. Sincerely, Tom Moran General Manager tmoran@tasca.com

April 17, 2024

I went to the dealership for my emissions test. I didn't have an appointment (appointments for emissions are not necessary) and was seen helped within minutes. More

by CMORR5489
Recommend Dealer
Yes
Employees Worked With
Norman Deneault
Apr 18, 2024 -

Tasca Ford Berlin responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Tasca Ford Berlin Team

April 14, 2024

Sales and service always excellent. Luis and Sam in sales. Ian and Wali great service writers, professional and well informed. Steven, electrical guru!!. Great place all around. More

by Gina Goldstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Lee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Moran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian, Wali, Luis, Steve in service and Mike product support. Sam- TOP NOTCH in sales.
Apr 16, 2024 -

Tasca Ford Berlin responded

Gina, thank you for taking the time to submit this amazing feedback. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Tasca Ford Berlin satisfied. We are very appreciative of your 5-star review and recommendation. We appreciate you continually trusting us with your car-buying needs and we hope you enjoy your new vehicle! Sincerely, The Tasca Ford Berlin Team

April 12, 2024

Wali was a very professional respectful person to take care of my car. He was pleasant very helpful. More

by nuramir007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wali
Apr 12, 2024 -

Tasca Ford Berlin responded

It’s great to know that Wali provided an exceptional service experience for you. We take pride in our customer care and appreciate you taking the time to give us this positive feedback. If you have any further questions regarding your vehicle please let us know! Sincerely, The Tasca Ford Berlin Team

April 10, 2024

Tasca is as good as it gets. The sales staff and service staff always do a fantastic job More

by CharlesBarrett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Frayne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ian Emslie
Apr 10, 2024 -

Tasca Ford Berlin responded

Charles, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, The Tasca Ford Berlin Team

April 09, 2024

Great service. .ask for Ian in parts..very pleased and concern ...about my 2016 ford edge.. More

by LOU26.LB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ian Emslie
Apr 10, 2024 -

Tasca Ford Berlin responded

Thank you for taking the time to share your feedback. Each employee is a valued member of the Tasca Ford Berlin team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Tasca Ford Berlin Team

April 08, 2024

Brought my truck in for a driver side airbag recall. The dash lights did not work when I got it back. At first, the dealership told me it had nothing to do with the recall and that I would be responsibl More

by wpassarelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Apr 09, 2024 -

Tasca Ford Berlin responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to us if you have any questions or concerns. We look forward to serving you again. Sincerely, The Tasca Ford Berlin Team

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