This dealership uses the Jeep moto. Take advantage of the customer at each and every turn. Provide the Old Bate and Switch tatic to each process from sales to service.
The reliability of the products they sell and service they provide is horrible.
After dealing with this dealership for 8 years, I would never send my worst enemy to them.
I had a Jeep Grand Cherokee that they serviced for 5 years and spent more than $10,000 in repairs with them, for the vehicle to have constant issues. I then traded the Jeep in for another Certified Jeep Grand Cherokee that had issues from week one. They argued and complained about every concern I raised, Did manage to finally get a muffler out of them which was under warranty. Sadly it was not the appropriate muffler and was louder and less effiecient than it should have been. Continued to have the normal service done on the vehicle and purchased the Maintance Oil Change Package from them religiously. Was to come with an Engine Guarantee for Life as long as they continued to service the vehicle. Sadly when issues came up with the Jeep and its engine, no one would respond, when I asked to speak with Mr. Johnson he was never available, and after filing a complaint with the BBB he responds that he was never contacted and that my vehicle never had the engine guarantee.
Guess the service department that sells that and the salesman are not aware of what they are actually selling. They refuse to even respond to the complaint and consider the matter closed.
My suggestion is that anyone that is considering doing any type of business with this dealership, be prepared to spend two times what you should to repair your vehicle and that the purchase of any vehicle from them is done on a "Buyer Beware" basis.
Save yourself the headaches and aggrevation and extreme expense and purchase from another location, and find a reliable service department to work with.
I Recommend This Dealer:
Numerous in Service Departments, message left for Mr. Johnson unanswered
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