I took my Jeep in for a recall today, having made an appointment ahead of time. They knew I was waiting for the vehicle - I was aware it would take about 1.5 hours to complete. They said they would come get me in the customer waiting area when it was finished. I spent the first 45 minutes outside walking and on a bench outside the service area until I got too hot and moved inside. I was in the same seat - did NOT move for an hour and 15 minutes when I decided I best go check on the status since it was well past 2 hours at this point. When I walked into the service department, Jason said "Oh, it's been done and is ready to go". I asked why on earth he didn't come get me and he had the gull to tell me that I was not in waiting room. He insisted that I was not there - and was incredibly rude telling me "You have a good day, now". I am beside myself! I didn't move from the same chair in the waiting room for over an hour and 15 minutes, yet he insinuated that I was not telling the truth. He did call my home phone to tell me that it was finished - a call that I obviously would not receive until I returned home! Needless to say, I am not a fan of their customer service. I have never been treated in such a rude, unprofessional manner.
I Recommend This Dealer:
Jason (name on the service sheet)
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