As a disabled veteran, public servant & former Chrysler employee, I'm extremely disappointed and disgusted by the tactics employed by personnel at Tate. Ralph, who closed out my deal, shorted my payout with my previous finance company. To my amazement, I discovered this after placing a phone call finding out if the loan was in fact paid off after receiving no confirmation after several weeks.
Looking past the finger pointing between Tate and the finance company, I got to the bottom of it & arranged to pay off the principal the payout was shorted and Ralph agreed to pay the interest. In good faith, (& because I didn't want any negative mark on my credit or pay it past the date due) I paid Tate's part of the shorted payout, in which Ralph agreed to have let me know when it was done so the dealership would reimburse me. After notifying him I had done my part, I have yet to hear back from him despite messages left and my wonderful salesman, Sal, relaying my messages. The matter has dragged out two weeks now.
I can't believe a corporation such as Tate would sully their reputation over $80, just to get a lien release! I take a man or women's word as their bond and my trust is betrayed over something of which is not my fault. In addition to this, there was damage at the side of my new Jeep's dash that I still need repaired and I can never get through at service. The only pleasurable experience was working with Sal, the salesman. He's the only reason I would give my experience 2 stars instead of 1. He was awesome but unfortunately works at a dishonorable dealership in which will never see my business again.
Warning to fellow veterans, former Chrysler employee (calling corporate after I sent this), Navy Federal customers (I will be contacting them as well to make them aware of your business practices) & car buyers in general, there are more honorable & reputable places to buy your vehicle than Tate. Avoid at all cost. The owner shouldn't have to come in and respond to explain actions of his employees after the fact when customers have an issue. Be proactive not reactive!