Taylor Chevrolet

Taking care of my Truck Jennifer in service is the best... She worked with me to get what needed to be done to my truck and at a price I could handle. Only complaint for this Jennifer in service is the best... She worked with me to get what needed to be done to my truck and at a price I could handle. Only complaint for this service is grease was left on inside of drivers door. Had it all over my coat. More

Refused to work on new vehicle (Edited 2/1/16) While I can't speak for the sales department, avoid the service department at all costs. After multiple visits with my new truck, being patient while While I can't speak for the sales department, avoid the service department at all costs. After multiple visits with my new truck, being patient while they tried multiple times to fix power steering failure which eventually resulted in being replaced the 4th time around. Come to find out they did not perform an alignment after this which resulted in bad tire wear a few months down the road when I was getting thumping sound in the front end along with steering wheel shake. I took it in and they moved the bad front tires to the rear and did an alignment. I was told that the rear was now shaking but that is "should" eventually wear properly. I said it was not acceptable as the tire wear was do to bad alignment on their part. They said they never did an alignment, which I have had other service departments confirm is not proper procedure after replacing steering rack components and why the alignment was off. After having to contact corporate support which they then contacted the dealer did I get them to replace the tires. Upon picking up the truck the steering wheel was not aligned correctly. I took it back and thought all was resolved with this issue. But later receiving a low tire pressure warning was when I realized that they never did the relearn for the TPMS system and tires were not linked to correct location on vehicle. I took it in to get this done, which they then rotated them again as well. After leaving the dealer I noticed bad shake in front end. Made appointment to take it in next day to get it looked at and received a call from Service Manager Mark Len asking me to please take it elsewhere. When asked why he stated it was because of a previous survey I filled out stating honestly how I felt about my service. Rather than try and correct the problem and make use of the survey he felt it would be better off not risking another negative survey and refused looking at my truck anymore. UPDATE-While the above still stands, I was contacted by the General Manager Mark Montante and he wanted to sit and talk about my experience. He apologized for how things were handled. I appreciate him taking the time to talk with me and letting me voice my concerns. More