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Taylor Hyundai of Augusta

Augusta, GA

4.0
975 Reviews
Taylor Hyundai of Augusta Taylor Hyundai is part of Taylor Auto Group, a respected group of dealerships created by Ann Taylor in North Augusta, SC, in July of 1983. Mrs. Taylor purchased the Augusta, Georgia, Hyundai franchise in 1992 and she and her sons have carefully nurtured its growth over the past 24 years. Taylor Hyundai is a full-service center offering a suite of Hyundai services: New vehicle sales, pre-owned sales, Finance, Service and Parts. We pride ourselves on our customer service and strive to deliver the best customer satisfaction, in a highly professional manner. Thank you for your consideration.
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3233 Washington Road

Augusta, GA

30907

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Showing 975 reviews

August 26, 2023

We had the best experience ever in buying a new car, are new friend Angel Mendez made us feel like we were the most important people on the lot, he was very patient with us, as well as very knowledgeable ab More

by Lil Bubba
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 05, 2023

We are a first time buyer of a Hyundai vehicle. The lifetime powertrain warranty was a big factor for us to visit Taylor Hyundai in Augusta. Angel, a Sales Consultant was very patient with us. He More

by kceranch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jerry Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Angel Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 26, 2023

My wife and I have bought six cars from Taylor Hyundai in the last 13 years and we have been extremely satisfied with the quality of the car and of the service at purchase and the maintenance following the p More

by RevKev
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerry Valentine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Danielle Slick
June 13, 2023

ugusta/Evans/N. Augusta- I am hoping to get this story out there because I’m sure I’m not the only one. I’ve worked my whole life to help individuals that have medica More

by Lindsay.Gunnels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Swigert
Jun 22, 2023 -

Taylor Hyundai of Augusta responded

Thank you for contacting our Service director to help resolve your issues. We apologize for the stress our former employee caused by not following company protocols. Sincerely, Todd Torchia, GM

May 01, 2023

Took my son's car for a basic oil change and tire rotation. They recently had a baby and I told them I would handle this for them. Had a 10am appt. Did not pull out of the lot until 2:45 pm and it n More

by tomt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Danielle
April 26, 2023

Was very impressed with the speed and efficiency with which I was taken care of. I expect to have them take care of my vehicle always. We had many questions and was surprised to find the agent anxious t More

by Herbsbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Julian Martin
April 24, 2023

Julian Martin serviced my car with the utmost care and respect. He deserves the highest rating possible. 5 stars!!!!! More

by Eugenie L Doby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Julian Martin. 5 stars***
March 31, 2023

I will never own another Hyundai, take any vehicle I own to their service department or ever recommend this dealership. Not only did they not deliver on their promise for service work, but never once trie More

by claudiageeter
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Swiger
March 22, 2023

I've always had good service at Taylor Hyundai. I really enjoy playing golf and Daniel slick service advisor was very helpful and was a wonderful person to talk to More

by edbliss49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Danielle Slick
February 09, 2023

I just traveled over an hour to be told that I need an appointment. I've been to two different Hyundai locations and never had to have an appointment. This is my fourth time being disappointed. I left a r More

by Promise smith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Nabel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana
Feb 10, 2023 -

Taylor Hyundai of Augusta responded

We are very sorry to hear that you were disappointed on your last visit. We highly recommend that our customers schedule their service visit but we do leave 20% of our shop time for emergency's and walk-ins. It is the responsibility of the Advisors to monitor the extra slots and when they are full to direct our customers to the scheduling office to have an appointment set up. Some days we can take a walk-in at anytime and others days we are full by 9AM. With the reconstruction that we are currently under our employees use their personal phones to call from the shop up to the advisor or from the advisor to the shop to help productivity and work flow. She was not being rude just trying to be productive. Bob Swiger, Service Director

Feb 10, 2023 -

Promise smith responded

What’s your excuse for me coming in on multiple occasions to get my brake light fixed, Yet I was turned away every time? Even when I tried to purchase the light bulb to do it myself! They sent me to service, and service sent me to parts. Every. Time. I stopped by they gave me the run around.

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