Ted Britt Ford Lincoln

I simply came in to see about getting the emission testing done on my 2006 Expedition that I bought at another dealership but with Lisa Walker doing the financing part. As I was waiting I went out to testing done on my 2006 Expedition that I bought at another dealership but with Lisa Walker doing the financing part. As I was waiting I went out to look at the new Expeditions and few caught my eye. As I was coming in Service told me I was done and to go to the cashier. As I was being taken care of, I happened to ask the young man who was eating his lunch near by what the deals were for today and any rebates on the Expeditions. He stopped his lunch, and help me. With David Black's help along with Lonnie and Danny, I purchased a new Expedition. It was a very comfortable experience with no hassles. Just help. Still haven't seen Lisa! More

The people at Ted Britt Ford are the nicest people I have ever shopped with. They went abover and beyond to help me get what I was looking for. ever shopped with. They went abover and beyond to help me get what I was looking for. More

Very quick and smooth new car purchase. Not only did they have a huge selection of trucks for me to choose from they had a lower price then the other dealers I had visited. On top of the price they gave me g have a huge selection of trucks for me to choose from they had a lower price then the other dealers I had visited. On top of the price they gave me great money for my trade vehicle. I would not hesitate to purchase again from Ted Britt Chantilly. More

Best and easiest new car purchase! No hassle, no waiting, in and out with the truck I wanted and the price I was looking for. waiting, in and out with the truck I wanted and the price I was looking for. More

Ted Britt Ford's Chantilly dealership has a great location with a very helpful sales and service staff. While I was still researching new cars and deciding what would be best for my family they have location with a very helpful sales and service staff. While I was still researching new cars and deciding what would be best for my family they have us plenty of time to ourselves but were still available to answer questions. Once we were ready to test drive cars, they let us go on our own and even offered to let us try the car out for the day. The finance and purchasing process was fast. My 5 year old and 3 year old kids were with us, so they did a great job considering we didn't have all afternoon to buy the car. I now go back for all service work and plan to buy my next vehicle there! More

I purchased my vehicle 33 days ago, and I am having severe problems with it. Starting from the point of purchase I was supposed receive my wheel clips —which were promised by the sales manager; they a severe problems with it. Starting from the point of purchase I was supposed receive my wheel clips —which were promised by the sales manager; they are on back order…still. Little did I know; that was the least of my problems. My car battery dies randomly and often. I was told by the service center that I needed a new alternator and battery---and while I understand that during their initial inspection the alternator and battery were functioning perfectly; I still find the entire scenario more than shocking. And for the replacement cost of both the battery and the alternator to be $1,300 to $1,100; how outrageous! Considering, I just purchased this vehicle--I thought that Ted Britt was a reputable dealer……I feel cheated. What a shame. I could have tried my luck at the Woodbridge Auto Auction---and had the same outcome. At least then, I would have expected to immediately dump $1,300 into the car…… More

I spent 6 hours at the dealership going back and forth trying to come with an acceptable deal. I have purchased many vehicles previously and this expirience is the worst I ever had. trying to come with an acceptable deal. I have purchased many vehicles previously and this expirience is the worst I ever had. More

I have visited this dealership numerous times now. I was in the market for a 2011/2012 Ford Mustang glass top. I went out to look at the Mustangs and waited 15 minutes expecting someone to come out and ask in the market for a 2011/2012 Ford Mustang glass top. I went out to look at the Mustangs and waited 15 minutes expecting someone to come out and ask me if I need help. Eventually I walked inside, stood there for another 10 minutes or so, and was not offered help. I had to ask someone at the desk for help. The first person I went to talk to said he'd search for the car and give me a call back. That was 3 months ago. One week ago, I went in again to the dealership, was once again not offered any assistance and had to ask for a salesman. This man also said he would attempt to locate one for me. And here I am, a week later, still no return phone call. Not once was I offered a test drive of the vehicle. Not once was I told any information about the vehicle at all. Granted, I had done my research and got my pricing through the USAA website (WHICH ANYONE CAN SIGN UP FOR! DO IT! YOU WILL SAVE 1000's OF DOLLARS) I still would have liked to have assistance. The only good thing about this dealership was the pricing, which I do not know whether they would have honored or not, as they did not price out a vehicle for me. I went to another Ford Dealership and was given assistance right away, asked if I would like to test drive the vehicle, and they found a car for me within 10 minutes of searching. I would not recommend this dealer to anyone under any circumstance. I will be driving the extra 40 miles to have my vehicle serviced even though this dealership is less then 1 mile away from my house. More

We negotiated for our new car via email. Ted Britt gave us the best quote by far on a well equipped 2011 Ford Fusion SEL that the other dealers could not match. Because we had heard (and read) the horror us the best quote by far on a well equipped 2011 Ford Fusion SEL that the other dealers could not match. Because we had heard (and read) the horror stories, we went into Ted Britt on the defensive expecting something -- bad service, bait and switch on the price, something wrong with the car -- to sour the deal. Nothing further from the truth. From the moment we sent out our quote request, Hank Coe in Internet Sales was very responsive. When we indicated we would like to see the car with a view towards buying, Hank set up a same day appointment and put us in touch with Dan Akers. Dan called us to introduce himself, and made clear that he would honor the out-the-door price we had negotiated with Hank. And he did. When we arrived in Chantilly, Dan was waiting with the car ready to inspect and test drive. Dan was well-informed, straightforward and friendly. He answered all our questions in a very matter-of-fact, no-pressure way. Once we made our decision, Leilani Harman in Financing set us up with a great interest rate, and did a great job walking us through all of the required paperwork. Dan, Leilani and Nina Ross did offer us some added warranties and programs but, once again, in a low-pressure way. They were gracious when we declined. Even though it was past closing time when we took possession of our new car, Nina still took the time to set up my cell phone with the car's SYNC system. Dan marked in the Owner's Manual some features we had had questions on and even helped my wife and I take pictures of our first new car. Dan and the others at Ted Britt made the entire car buying experience, dare I say it, easy. Now that's customer service. More