Ted Britt Ford Lincoln

Great experience After driving Hondas for 30 years, I decided that I needed to look at other car makes/models. My husband and I had spent the day looking at cars and After driving Hondas for 30 years, I decided that I needed to look at other car makes/models. My husband and I had spent the day looking at cars and were starting to get a bit tired. We stopped at Ted Britt Ford after looking at Toyota's. Fernando Rivas greeted us with a big smile. He listened to what i was looking for in a car and what I needed. He showed us the C-Max & the Escape. We test drove both cars. I explained to Fernando, that I was going to take my time looking at other cars and I would let him know of my decision. Fernando would check in with me to see if I had made a decision. When I finally made my decision, he worked with me to find the exact model of Escape that I wanted and with the features I wanted. He understood that I did not want to buy a car and pay for features I did not want (moon roof, tow package, etc). He went out of his way to get THE car I wanted even though it was not on his lot. Just because the sale was over-he said I could still call him with questions. Fernando made my first buying experience with Ford fantastic! More

1st sort of new car is over 20 years My wife and I have a family of 11 with 9 kids ranging from 2 to 16. It has been over 7 years since we have been in one vehicle. We have been waiting My wife and I have a family of 11 with 9 kids ranging from 2 to 16. It has been over 7 years since we have been in one vehicle. We have been waiting for some time to save up and pay for a vehicle outright to avoid having a another car payment. When the time came after doing our research we went to Ted Britt Ford in Chantilly. Fernando Rivas was our sales lead and provided a personal touch and was there to answer any of our questions along with way. So far after having the vehicle for 1 week my wife and kids are extremely happy to be together. Our neighbors and sports teams have already been offering our services for events. We want to use the vehicle not only in the service or our family but for the community. Thanks much to Fernando for this attentiveness, the sales manager David Poole, for working with our family and to Ted Britt. We are very pleased with our vehicle. Sincerely, Jason Spezzano More

Excellent from Start to Finish! Phone to Person Where do I start!?!? This was hands down the best experience my father and I have had at a dealership in a long time. I made contact with Ted Britt Fo Where do I start!?!? This was hands down the best experience my father and I have had at a dealership in a long time. I made contact with Ted Britt Ford last week looking for a Ford F-150 CrewCab. Ford was offering a bunch of trucks on their lot at marked down prices and rebates from MSRP. Michael Robinson worked diligently looking for the exact truck we wanted. We ended up changed our minds on the crewcab and opted to get a Extended Cab which better suited our needs. Everything was discussed over the phone, the price, a little haggling (expected), accessory add-ins, etc. We agreed on a price I was comfortable with and then we made arrangements to meet at the dealership on Labor Day. The best thing about this deal was that there were NO Surprises! We were coming from Southwest VA so we had quite a drive but once we got there we were immediately greeted by Michael and Joe (Sales Manager). Working with Thong in Finance was great! What a funny guy! At the end we were only in their for no more than three hours but the process was quick and they were ready for us. Which is exactly how it should be when purchasing a vehicle. No Surprises, No BS, just great customer service and a vehicle you requested ready to go upon arrival. Thank You Michael, Joe, Thong and Ted Britt! We'll be back for our next truck, after 100,000 miles of course (haha)! More

New Lincoln We just purchased a new Lincoln from Ted Britt Lincoln. The experience was terrific. There were a few glitches that were not their fault and both our We just purchased a new Lincoln from Ted Britt Lincoln. The experience was terrific. There were a few glitches that were not their fault and both our salesman, Fernando Rivas, and the Lincoln Sales Manager, Jenny Kueny, went out of their way to correct the problem and delivery our new car as painlessly as possible. It was one of the best delivery experiences we have had. Even the finance portion was quick and easy. No pressure to up sell. Options were explained along with the price and the decision was ours. We didn't feel any high pressure to purchase add-ons or warranty. The whole experience was very positive. More

Wow! 100% Integrity! First, let me start by saying I’ve owned over 200 vehicles. Driving and experiencing different cars has been a passion ever since I was 16. I’ve pur First, let me start by saying I’ve owned over 200 vehicles. Driving and experiencing different cars has been a passion ever since I was 16. I’ve purchased cars from a great number of dealers, throughout the US. The words 100% integrity has never been a summary of my past experiences when buying a car. Finally I’ve met a company and people that bring this statement to the front of my description of how I felt about my purchase. I also feel like I’ve gained a few friends that I would love for my family to meet and went home and told my wife that our next car will be from Ted Britt. More

The best car buying experience I've had The Tedd Britt Automotive group in northern Virginia is amazing, my most recent experience with the Chantilly Lincoln location. Purchasing a Lincoln The Tedd Britt Automotive group in northern Virginia is amazing, my most recent experience with the Chantilly Lincoln location. Purchasing a Lincoln from Ted Britt was the best car buying experience I've had in my over 30 years of buying Fords. Ted Britt has thought of everything, all the way down to the water and valets, and the employees clearly live the commitment to customer service and satisfaction. Mike Asay and Jenny Kueny worked together to make my time at the dealer comfortable and welcoming, both were very accommodating and seemed more than happy to answer all my questions, even those in the hypothetical. I also had some minor dealings within the first week with the Service department and Christina Wimbish was nothing but patient and diligent in her interactions with me. I couldn't be happier; great product, great dealer; great group! More

OUTSTANDING SERVICE TED BRITT FORD EMPLOYEE I wanted to let you know the polite, professional and pleasant Ms. Christina Wimbush’s performance in the service department on a number of occasions I wanted to let you know the polite, professional and pleasant Ms. Christina Wimbush’s performance in the service department on a number of occasions and contacts in reference to my 2016 F150. With the “Outstanding” care and extensive knowledge of proper customer Service, she was able to coordinate and complete service quickly, efficiently and in the proper manner. I wanted to let you know Ms. Wimbish is no doubt a valuable “Outstanding” asset to Ted Britt Ford and I have told everyone of the service. I extend my thanks and gratitude to Ms. Wimbish. More

Great sales consultant and customer service I bought a new 2016 f150 lariat from Ted Britt Chantilly. My sales person was Mike Asay. After searching all over nj and ny, I got not get a better of I bought a new 2016 f150 lariat from Ted Britt Chantilly. My sales person was Mike Asay. After searching all over nj and ny, I got not get a better offer than what Mike offered me. He worked everything with me over the Internet, we agreed on a price and say of transaction over emails as well. I was treated very well. Mike explained me everything about the truck, introduced me to customer service and finance. After usual round with customer service and finance, I was out of there with my new truck cruising i95 More

Wonderful experience buying a car at Ted Britt Ford We walked the lot and considered our options when an easy going gentleman, Will Carson, approached us to ask if we needed help. We shared with Will th We walked the lot and considered our options when an easy going gentleman, Will Carson, approached us to ask if we needed help. We shared with Will that we were not there to buy, just shop. Will treated us professionally, answered all our questions, and even answered questions we didn't think to ask. Will was NOT pushy, which allowed us to relax and enjoy the thrill of considering our options. Once we decided to move forward with a purchase, Will made the process as painless as possible. Once we had a deal, Will introduced us to Aivy Ho our Customer service representative. Aivy reviewed after market options with us and she's emailed and called me to ensure I'm still happy with my purchase.......WOW, so that's customer service. Oh and Will has contacted me too, again to make certain I'm happy with my purchase, no regrets and enjoying the options on my car to their fullest. We don't buy cars often but after this experience, I may be back sooner than later, especially with a new driver in the family obtaining his driver's license soon. More

Outstanding customer service My husband and I went to this dealership last weekend to look into leasing a Ford Escape. I was tired after a long day and was dreading going because, My husband and I went to this dealership last weekend to look into leasing a Ford Escape. I was tired after a long day and was dreading going because, in the past, car shopping has never been a positive experience. However, the customer service at this dealership was excellent! Although we arrived an hour before they closed, the sales person (Tony Habibi) and the manager (Matt Aglio) worked with us to get to a price point that we were happy with. Tony was absolutely fantastic! We were there until about 11pm on a Friday night, but every employee we encountered (Sales/Finance) was so pleasant, and we drove home with the new car that same night. I highly recommend this dealership, and their great staff! More