Ted Britt Ford Lincoln

Wonderful experience buying my new Lincoln on line! Everyone was very helpful! Thank you! I love my Nautilus! Everyone was very helpful! Thank you! I love my Nautilus! More

I purchased a pre-owned 2020 Ford Edge Titanium with approximately 6,000 miles in June 2021. Didn't notice that the Instrument Panel Cluster Lens had a couple of scratches on it as they were located t approximately 6,000 miles in June 2021. Didn't notice that the Instrument Panel Cluster Lens had a couple of scratches on it as they were located towards the bottom of the plastic lens cover. I requested that the lens be replaced (about a $25.00 part) as a good will gesture since I have purchased multiple cars at this dealership in the past but the Used Car Manager, Edres Hafzi, refused as he states that it must be notated at the time of sale. Very disappointing since I have been a good customer in the past. Don't see myself or my family returning anymore. More

Ted Britt Lincoln made my recent Lincoln purchase a seamless and pleasant experience. I had expectations and the Dealership exceeded them, with regard to their patience, responsiveness, and attention seamless and pleasant experience. I had expectations and the Dealership exceeded them, with regard to their patience, responsiveness, and attention to detail. Thank you G3, Samantha and Michael - Ted Britt Lincoln has a customer for life. John Dedon More

Excellent service. Bought car before delivery. Smooth transaction.. Salesman was very helpful and courtious. Great communication during the purchase process transaction.. Salesman was very helpful and courtious. Great communication during the purchase process More

Hard sale with lots of promises. After buying a 2020 Aviator it goes down hill. The service is the worst and their attitude is horrible. Waited almost 3 weeks for a service appointment with a Lincoln lo Aviator it goes down hill. The service is the worst and their attitude is horrible. Waited almost 3 weeks for a service appointment with a Lincoln loaner, was given a Ford. It was in for a new windshield, check the sound in the seat and a recall notice. Was told it would be close to a week. Service advisor said I should go to another dealership for faster turnaround because they don’t have enough mechanics. More

I called into service this morning and I spoke with Sophal, regarding on our 2020 Ford Explorer. His attitude was beyond disappointing and almost disrespectful! I have bought over 15 cars from Ted Brit Sophal, regarding on our 2020 Ford Explorer. His attitude was beyond disappointing and almost disrespectful! I have bought over 15 cars from Ted Britt and Herman Pareja. I have never had an issue with the sales experience which has always brought me back. But service needs to be improved. The I don't care attitude, and I have lots of other customers like you does not cut it. More

Great dealership. I buy all my Fords there. Herman and Aaron are the most honest salesman I’ve ever dealt with. As far as the completion part (paperwork) of the process Tony Habibi gets it done. No settin Aaron are the most honest salesman I’ve ever dealt with. As far as the completion part (paperwork) of the process Tony Habibi gets it done. No setting around for hours in a dealership. I recommend using Ted Britt Ford of Chantilly to purchase any new or used vehicle. More

I am reducing the review to a 1-star due to how I've been handled after sale. I am not taking away any of the facts as to how the customer service was leading up to the purchase. On April 30th 2020, we purc handled after sale. I am not taking away any of the facts as to how the customer service was leading up to the purchase. On April 30th 2020, we purchased a used 2018 Certified Pre Owned Lincoln Navigator with 33k miles, less than 30 days ago. Upon taking ownership of the vehicle we were missing a tow hitch cover and the inside center console is filthy. Passenger side kick plate area isn't completely bolted and hanging. We look past it since we had our 3 young children with us, it was past 10:30PM, and we needed to get home. Hassan mentions he would have a tow hitch cover to us ASAP. On May 6th we attempt to open our sunroof and it doesn't open. We also make an attempt to close the sunroof shade but it only closes halfway. I proceed to reach out to both Hassan and Henry about the issue. I find out that there's no immediate availability in service and would have to wait until at least the 17th. Knowing that we have a trip down to GA on the 14th, Hassan comes to pick the vehicle up and bring it into service to see if the issue can be quickly repaired. He finds out the issue will be a lengthy repair and that the service department had to order some parts. Service is now scheduled for May 24th. I get the vehicle back with the tow hitch cover and the passenger kick plate area buttoned up. Exterior is washed, Center console area still filthy. While on the trip and in the vehicle we start to run into the following issues: -Driver and Passenger side ventilated seats mechanically engage as the fans can be heard, but the seats aren't cooling. -Using the Recirculating air function fails, as every outdoor odor during our trip wafts throughout the inside of the vehicle -Since I can only retract the sunroof shade about halfway, our 7 month old is getting lit up by the sun on our 8 hour trip. This morning (May 24th) I receive a call from our service tech explaining that our vehicle is scheduled to be picked up, but he was confused as the notes mentioned a Lincoln Navigator would be provided as a service loaner. I told him that the notes are correct as I was promised a Navigator would be given as a comparable loaner. He proceeds to tell me that he only has an Explorer or an Aviator. I tell him, to reach out to his managers as, I don't have access to their systems to put that kind of information in the ticket. I get a call from Hassan saying that the only service loaners available are either Explorer's or Aviators and that even if Gardner Britt were to drop off his vehicle, he would get either one of those vehicles. This comment sets me off, as I could care less. I was promised a Navigator, notes were placed onto the ticket, and yet this dealership failed to follow through. I tell Hassan that, in my experience of purchasing used vehicles, this has been one of the worst purchases to date. He down plays the issue and claims that the sunroof is manmade and that the dealership has "bent over backwards" on this issue. Let's review the facts and see where this dealership bent over backwards on the purchase of this $60k plus CPO vehicle: Cons on purchase and ownership - Paid full dealership asking price on vehicle, attempted to negotiate but received not even a dollar off. -Obviously delivery of vehicle was given in subpar conditions -Filthy Interior -Hanging passenger kick plate -Missing Tow hitch cover -Chip in the windshield - Issues we came across in less than 20 days of ownership of this "CPO": -Broken Sunroof and Broken Sunshade -Ventilated seats that mechanically function but don't seem to cool - Inside Air recirculation fails - Promised a comparable Navigator as a loaner during this multi day service. Instead was given an Explorer and was basically told to deal with it. Pro's on purchase and ownership - Hassan babysat our children while we test drove - An attempt was made to bring the vehicle in to see if a quick repair could be performed. - Exterior of the car washed Maybe Hassan was referring to us being bent over backwards. More