Ted Britt Ford

Reason for Visit: Service

I recommend this dealer: No

My Review of Ted Britt Ford:
I took my car to this dealership for a State inspection and some optional scheduled maintenance. I was told I needed over $700 in repairs for my car to pass State inspection. The $700 did not include any optional maintenance I have getting done for $600. Having used this dealer for years I trusted them, but this time I felt unsure about the repairs. I called another auto repair shop and found they would do the work for $400 including a new State inspection. When I called to say I would pay for the done so far becasue I would have the work and inspection done elsewhere they said they made a mistake. The mistake was that the $700 in work was NOT NECESSARY. They were very sorry for this mistake. Their credibility with me is lost forever. I will not return and I doubt I will buy a Ford again. I don't know if I was, but I do feel cheated.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Ted Britt Ford:
Sales staff only wants the sale. Sales associate forgot our names often and largely ignored my wife after I stated I was buying the car for her. Finally lied about promised services. This was the most unpleasant car buying experience I have had. During the sale process they promised to take care of logistics (car returns) with swapping cars and 10 days after the sale nothing changed after confirmation that it was done. Needless to say it cost me more money to resolve. If that is what you get for new purchase then watch-out when you take it in for service. Stay Away.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Ted Britt Ford:
We bought a 2006 Volvo XC90 used. It was in great condition and it was still under the dealership warranty. The staff was very helpful and friendly. If you want the best help ask for Mr. Mike Powers he is easy going, not pushy and makes the best effort to help you with any questions you may have. The manager there is also extremely helpful as well, his name is Rick. Accounting guy is also nice his name is Mike. My husband and I were happy with our services and I would recommend Ted Britt Ford!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

My Review of Ted Britt Ford:
We bought a 2006 Volvo XC90 used. It was in great condition and it was still under the dealership warranty. The staff was very helpful and friendly. If you want the best help ask for Mr. Mike Powers he is easy going, not pushy and makes the best effort to help you with any questions you may have. The manager there is also extremely helpful as well, his name is Rick. Accounting guy is also nice his name is Mike. My husband and I were happy with our services and I would recommend Ted Britt Ford!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ted Britt Ford:
The ABS light always goes on after 15-29 miles of driving, which was verified by Goodyear Dealer. They recommended me to go to the Ford Dealer because they don't have necessary equipment to diagnose the problem. So I came to the Quick lane at 11200 James Swart Circle, Fairfax, VA. They called me back in 2 hours and said that everything is fine with my car and completely ignored a written statement from Goodyear that the ABS light came on after 12 miles of driving. Then they told me that they will keep checking, 2 days past, nobody bothered to call me. I think it's a nice denial strategy: they fail to detect what is wrong and therefore they don't have to fix it. Obviously it’s not concern of theirs that my Mustang or every Mustang I’ve driven engages traction control EVERY time I have to turn up to a little hill on a wet road.... I don't even have to mention slippery conditions during winter season. That’s why I always appreciated this feature, but now it’s turning itself off and won’t come back on until the engine is off for a while. I've read multiple people complaining about this, but FORD conveniently doesn't care about any of this... this is your car and you are stuck with it... I take it as FORD Motor Company complete failure to provide drivers’ safety. I wanted to buy my next car there, but it's not going to happen and I don’t recommend it to anybody else.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Ted Britt Ford:
One star is generous. I strongly suggest taking your vehicle elsewhere. This was my first and last time using this dealership to service my truck. I brought in my '08 F150 for an 8:30am appointment on a Saturday to see why the check engine light had come on. I also asked them to rotate and balance the tires while they were at it. After 6 hours of what must have been strenuous labor, they called me at 2:30pm to say that my truck would be ready in 15 minutes. They neglected to say that they would be closing another 15 minutes after that. Subsequently, my truck would be held hostage until business hours on Monday. But it's ok, my work can wait. As for the work on the truck, they were able to rotate my tires correctly...a task that my 7 year old nephew could easily perform. HIGH FIVE Ted Britt Ford! However, they informed me that they were unable to balance my tires. ...Unable to balance tires? Or didn't want to because it was closing time and there was a big college football game to catch??? I can't be sure. No big deal, the main reason I brought in the truck was that it was quite alarming for me to have a check engine light come on in such a new vehicle. To alleviate my concern, they simply reset the light (not bothering to diagnose or repair the problem causing the illumination). They comforted me with the fact that the unthinkable expertise that went into performing this miracle on my truck would be covered under warranty. PHEW! When they handed me the bill (knowing that the depression of the reset button was going to be billed to Ford) I expected to see something in the $20-30 range for a tire balance and rotation...minus, of course, the tire balance that was asking entirely too much. My bill was $99. You may be asking yourself, "why so much for a tire rotation?" Well, they took it upon themselves to change the oil and replace the oil filter even though I hadn't asked them to do so (about a $65 procedure according to their gorilla math). When I explained to them that I hadn't asked for an oil change, they said to me, (in their best 3rd grader nanny nanny boo boo voice) "oh yes you did." In between spouts of, "I know you are, but what am I," when I tried to explain that my truck didn't need an oil change they asked me, "well then why did you ask for one?" Backed into a corner with this intense line of interrogation, I scoured my brain for a resource capable of aiding me in my escape. I was overcome with a swarm of tactics I could employ, but one far outweighed the others. "I'll use LOGIC," I said to myself. I quickly ran out to my truck to grab a receipt from Jiffy Lube for an oil change performed on my truck just a month and 1700 miles prior. "You see, I've still got a good 3300 miles until my next oil change," I triumphantly exclaimed to the (now) army of supervisors that had come out to help the supervisor before them that wasn't able to coerce me into submission. Clearly their need to pull a profit far outweighed my need to make sense. Honesty, integrity, accountabliity? Unnecessary when there's $65 at stake. I hope my $65 takes your service station STRAIGHT to the top, Ted Britt Ford!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ted Britt Ford:
Took my 1998 Taurus there with the problem of a leaking coolant reservoir and door alarm coming on when door opened, whether the key was in or not. They wanted to replace the ($60) coolant reservoir for $170, replace the clock spring in the steering column, and also told me i needed ball joints and tie rod ends, total $1700 of work. i replaced the reservoir myself (5 minute job, maximum). i fixed the door alarm problem (it was not the clock spring, but how would they have known since they didn't take the 5 minutes necessary to remove the ignition switch to find the problem was just a mis-seated clip, another 5 minute job), and took the car to a very good mechanic who showed me how tight and without trouble the ball joints and tie rod ends are.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ted Britt Ford:
Basically they scam me on a use car. First of all I bidded on a car that was on ebay which stated that there cars were state inspected and all cars run perfectly with no problems. I purchased a 1993 Cadillac Eldorado. Me and my wife flew down from Detroit, Michigan to purchase the car. We get to the dealership and they had us waiting for over an hour before anyone attended to us. The purchase of the car was underway and we were finally off. Now the trip back to Detroit was about a 9 hour drive.

We stop at first rest stop well into the road trip home and I notice a major oil leak which I later found out its the rear main seal. I tried to get in contact with the manager at Ted Brit which took numerous attempts before finally talking with the manager explaining the problem. He told me that he wasn't aware of the leak. Never got back with me to resovle. ALL BE VERY CAREFUL SCAM DEALERSHIP!!!!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Ted Britt Ford:
I bought a Ford Windstar from this dealership on Saturday, the engine light has been on ever since I arrived home and they have failed to get in contact with me on numerous occasions to resolve this matter. They gave me some song and dance that the vehicle is as is, but this is how they advertise the vehicle:

1998 Ford Windstar. Runs great. This vehicle has a smooth shifting transmission. The engine in this vehicle runs like a top. This car need nothing but a new owner

We sent this vehicle to an independent shop for a used car checkout. All major mechanical, electrical, exhaust, cooling, braking, and suspension components are in good working order. It has a fresh oil change and new Va safety and emission inspection( so its ready to go!

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Ted Britt Ford:
I took my car in after having some trouble with it, I really thought the service was fast and the rental car allowed me to run errands during the day instead of being stuck at a car dealership for hours. The car was fixed right the first time at a fair price. I felt the mechanics were qualified and very efficient. Overall it was a very good experience and I will continue to have my car serviced there and in the future i plan to purchase every vehical from there!

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