Read Reviews Ted Britt Ford

Ted Britt Ford

Ted Britt Ford

11165 Fairfax Blvd
Fairfax, Virginia 22030

Sales: (703) 591-8484
Service: (866) 867-9136
Parts: (866) 887-8919

Ted Britt Ford
Manufacturer: Ford

Visit Website

Write a ReviewWrite a Review

  • Customer Service:

    4.9

  • Quality of Work:

    4.9

  • Friendliness:

    4.9

  • Overall Experience:

    4.9

  • Pricing:

    4.9

24-Month Rating

based on 198 reviews

4.9

4.9 out of 5

218 lifetime reviews

Ted Britt Ford

Most Reviewed Employees

View All Employees

Cars For Sale by this Dealer

Need a New Car?

Certified: Ted Britt Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, Ted Britt Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Ted Britt Ford
Ted Britt Automotive Group in Fairfax, VA treats the needs of each individual customer with paramount concern.

We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time.

Allow us to demonstrate our commitment to excellence!


Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: 12:00 PM - 5:00 PM


Our Amenities

After Hours Drop-Off Free Coffee
Cable TV Parts Store
Customer Lounge Area Television

nkljersey
5/23/2013 3:16:44 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lisa Walker
Dario
Lisa Light
Leona Durant
Leilani Harman

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

The people over at Tedd Britt Ford are great! Their customer service is exceptional they make you feel like family. They always take the time to make sure you are getting the best deal on your car. I have just bought my 3rd Ford from these wonderful people and I would recommend them again and again to everyone I know.

Big Thank you to Lisa Walker and Leilani Harmon for always shopping around to get the best pricing for us and taking the time to sit and explain everything, you ladies are truly amazing at what you do.

Thank you Leona for spending the time with us so we could pick the best car for our family.

Was this review helpful to you?    Yes | No

Twitter
janb3
5/20/2013 9:35:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cassandra GrahamCassandra Graham
Natasha Kapoor Natasha Kapoor
Mitch Sulkess Mitch Sulkess

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

Mitch Sulkess is the only car salesman I want to work with. My husband and I have purchased at least 6 previous cars before from Mitch. He is outstanding. I like his friendliness, honesty, and careful explanations. He has always been extremely helpful to me and has never steered me wrong. I value his word, advice, and opinions. Natasha was wonderful and so very patient when she explained all the financial aspects- which there were a lot- so that my daughter and I could realy understand what we were signing up for. Cassandra was super in helping my daughter begin to understand the technical features. Once again working with Mitch was such a pleasure and now we have 2 other wonderful people that we will enjoy working with again.

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/20/2013 10:17:35 AM

Thanks so much for your business and taking the time to review our dealership! We are very happy that you had a positive experience and look forward to taking care of any future needs you may have. Take care and have a great week!

Twitter
Pbkeffer1
5/18/2013 7:25:20 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric Suter Eric Suter

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

Eric Suter made my car buying experience effortless. From the moment I arrived, Eric kept things moving as I was on a time crunch. He was friendly and organized - I loved working with him

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/20/2013 10:16:27 AM

Our customers are of #1 importance... We are thrilled that you were completely satisfied with your purchase. We hope you have a great week!

Twitter
michellemcmanious
5/18/2013 12:41:25 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Hussein AlqaisiHussein Alqaisi
Matthew DrennenMatthew Drennen
Daniel KhanDaniel Khan
Kwin Leynes Kwin Leynes

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

We were looking for a slitely biger car and we liked the the look of the escape. My boyfriend and i are always busy and then realized all dealer ships close at 9pm. We called Ted Britt Ford in Fairfax and talked with AL, he was nice to say we could come after they closed to look at and test drive the escape, which i believe is the reason for walking out the door with a brand new ford escape sel, because of all the nice people who helped us there. We love our new car.

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/20/2013 10:15:34 AM

Thanks so much for your business and taking the time to review our dealership! We are very happy that you had a positive experience. Take care and have a great week!

Twitter
cfricke
5/16/2013 1:52:35 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cassandra GrahamCassandra Graham
Natasha Kapoor Natasha Kapoor
Mitch Sulkess Mitch Sulkess

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

They made us feel very comfortable and were so helpful with all of the questions that we had. They were so friendly and easy to talk with. I would recommned them to anyone who wants to buy a car. They are not pushy and very patient with you. Everyone was just so nice and helpful.

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/20/2013 10:14:18 AM

Thanks so much for your business and taking the time to review our dealership! We are very happy that you had a positive experience and look forward to taking care of any future needs you may have. Take care and have a great week!

Twitter
GLCRunner
5/16/2013 7:47:27 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Laurel O'ConnorLaurel O'Connor

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

Thank you Laurel for all your help with our Ford Explorer. Very strong smell of gasoline and since you were concerned about our safety it was awesome for you to get our vehicle picked up (towed) from our home (the tow truck arrived within 45 minutes). We really appreciate your help and your concern for our safety :) Thanks Laurel! The Callahan's

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/20/2013 10:13:23 AM

Our customers are of #1 importance... We are thrilled that you were completely satisfied with your service... and with Laurel... she is awesome. We hope you have a great week!

Twitter
ronisthon
5/15/2013 5:18:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cassandra GrahamCassandra Graham
Johan SmitJohan Smit
Roxanne WilsonRoxanne Wilson

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

Very helpful informative staff,,,, anxious to make the experience pleasant. Very professional in every respect. Johan was outstanding in sales; Roxy wonderful in the finance end; Cassandra was a bright spot in my day; incredible sense of humor.

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/20/2013 10:12:13 AM

Our customers are of #1 importance... We are thrilled that you were completely satisfied with your purchase. We hope you have a great week!

Twitter
JohnSkolnik
5/14/2013 10:10:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Kwin Leynes Kwin Leynes
Mitch Sulkess Mitch Sulkess

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    N/A

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

Was great working with Mitch. He was extremely helpful in getting me exactly what I wanted at a price that I could afford. All other employees were helpful and informative.

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/14/2013 11:18:46 AM

Mitch, as well as the rest of the Ted Britt Ford team were happy to assist you in your recent vehicle purchase. Thank you for sharing your positive buying experience!

Twitter
auginva1
5/12/2013 11:07:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Linda LafontaineLinda Lafontaine
Kwin Leynes Kwin Leynes
Karwan ZewerKarwan Zewer

  • Customer Service:

    5

  • Quality of Work:

    5

  • Friendliness:

    5

  • Overall Experience:

    5

  • Pricing:

    5

  • Overall Score:

    5.0

My Review Of Ted Britt Ford:

I found my 2014 Mustang via the Internet at Ted Britt Ford Fairfax. I went there and Karwan Zewer met me at the front door. He was exceptional because he made my car buying experience a joy; answering all my questions, taking a test drive, negotiating an excellent out-the-door price, and getting my car ready. Kwin Leynes went over all the features quickly and pleasantly. And finally, Linda Lafontaine handled all of the paperwork and exceptional financing in a timely and efficient manner.

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/14/2013 11:19:45 AM

Thank you for sharing your positive buying experience! The Ted Britt team were happy to assist you in making this enjoyable!

Twitter
Cindy Iwan
5/10/2013 11:12:59 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Michele Trankovich

  • Customer Service:

    5

  • Quality of Work:

    N/A

  • Friendliness:

    N/A

  • Overall Experience:

    N/A

  • Pricing:

    4

  • Overall Score:

    4.5

My Review Of Ted Britt Ford:

Had a negative experience in the service dept. that was resolved to my satisfaction. Michele Trankovich QUICKLY resolved the issue. I called her at 8AM and the situation came to a close a short time later. She is DEDICATED to providing sincere customer care and it is evident in her accessibility. Seriously, this lady needs a raise!

Was this review helpful to you?    Yes | No

Response From: Ted Britt Ford
Added: 5/14/2013 11:23:36 AM

Michele as well as the rest of the Ted Britt Ford team were happy that we could fix your experience and turn it into a positive one! We look forward to seeing you again! Have a wonderful week!

Twitter

Reviews 11-20 >>