Texas Nissan of Grapevine - Service Center

Texas Nissan of Grapevine responded

We genuinely appreciate your positive feedback about our team's approach to customer service. It means so much to hear that our staff made you feel comfortable and provided helpful guidance regarding your vehicle's needs. We take pride in ensuring our team stays informed and can offer you the expertise you deserve. Your recognition of our commitment to honest service without unnecessary pressure truly reflects the values we strive to uphold at Texas Nissan. Thank you for taking the time to share your experience with us.

Texas Nissan of Grapevine responded

We are grateful for your continued trust in Texas Nissan and your wonderful feedback. It means so much to hear that you consistently receive excellent service and feel valued as a customer. Your comments about being treated with fairness and respect reflect the standards we strive to maintain every day. We truly appreciate customers like you who recognize our commitment to doing what's right, and we look forward to continuing to earn your trust in the future.

Texas Nissan of Grapevine responded

We are honored to hear about your positive experience with our service team. Your feedback about the excellent maintenance provided for your SUV truly means a lot to us. We take pride in delivering quality care for every vehicle that comes through our doors. It's wonderful to know that our communication met your expectations and that you felt supported throughout the process. Thank you for choosing Texas Nissan and for taking the time to share your experience with others.

Texas Nissan of Grapevine responded

We are overjoyed to hear that our team kept you well-informed throughout your vehicle service experience. Consistent communication from start to finish is something we strive for, and we're thrilled to know we met your expectations. Your feedback about staying updated every step of the way truly means a lot to us. We appreciate you taking the time to share your positive experience and look forward to serving you again in the future.

Texas Nissan of Grapevine responded

We are elated to hear about your positive experience with our team. It's wonderful to know that our customer service consistently meets your expectations and that you feel well taken care of during your visits. We're especially pleased that Samantha was attentive to your military discount - recognizing and honoring the service of our military customers is something we take great pride in. Your kind words about the exceptional service you received mean a great deal to us, and we look forward to continuing to provide you with the same level of care in the future.

Texas Nissan of Grapevine responded

Thank you for sharing your feedback about your recent visit. We truly appreciate you taking the time to recognize our customer service team for their great support. It means a lot to know that our team made a positive impression during your visit. We understand your concerns regarding the weather stripping installation on your windshield not meeting your expectations. We want to ensure that all work performed meets the high standards you deserve. When you return for the reinstallation, our technicians will take extra care to make sure everything is properly completed to your satisfaction. Your feedback helps us continue improving our services, and we look forward to making things right during your next visit.

Texas Nissan of Grapevine responded

We deeply cherish your feedback about your recent service experience with us. It's wonderful to hear that you found our advisor to be friendly and professional - we take great pride in providing quality customer service. We understand your frustration regarding the extended wait time for your scheduled oil change service, as we know your time is valuable. We continuously work to improve our efficiency while maintaining the high-quality service standards our customers expect. Thank you for choosing Texas Nissan and for taking the time to share your experience with us.

Texas Nissan of Grapevine responded

It's regrettable to hear about your frustration with the battery warranty situation. We want to ensure this matter receives the proper attention it deserves and that all warranty options are thoroughly reviewed. Please reach out to our Service Director, Clint Givens, at Cgivens@vtaig.com so we can discuss your specific situation in detail and work toward a resolution that addresses your concerns.

Texas Nissan of Grapevine responded

We are absolutely thrilled to hear about your positive experience with our dealership! It's wonderful to know that you found our vehicle selection met your needs and that our sales team provided you with prompt and helpful service throughout your visit. Your kind words about their wonderful assistance mean a great deal to us. We truly appreciate customers like you and look forward to serving you again in the future at Texas Nissan!

Texas Nissan of Grapevine responded

We are ecstatic to hear about your wonderful experience with our sales team! Your feedback about the respectful and patient approach during your sales process means so much to us. We truly value customers like you who take the time to share their positive experiences. Thank you for recommending our dealership - it's customers like you who make what we do so rewarding.