I am torn on this review. Sales experience wise with Joseph Green and Nate , would not recommend going there. However, once Harmon, the Director got involved I was satisfied with his customer service and communication. Even Johnny Cantrell, Managing Partner, assisted in getting issues resolved. Love my vehicle and if I were buying directly from Harmon or Johnny....would go back absolutely.
Heres what happened: Approved for a USAA loan for a certain amount. Emailed to see if I could get the vehicle at this price? Emailed back by Nate yes...awesome and go to dealership on a lunch break to test drive. Passed on to Joseph Green. Take car for drive...love it. Let's do the deal. Comeback, price given was $700 more than quoted by Nate, and almost two hours later I leave after waiting for them and while waiting another salesperson comes and grabs keys to show the vehicle I'm negotiating purchasing!
Walk out, and when I get to my car, Nate comes out and asks "I'm not upset that their showing the car" to which I reply "yes, just bad customer service" and he then remarks well you weren't going to get the car at the monthly price you wanted anyway! Mind you I had waited patiently over an hour cause I wanted the car!
Harmon calls me back, apologizes for the salesman behavior and I work out a deal with him on the price I want. I go to pick-up vehicle told it would be gassed up and nope...gas tank has less than a quarter and the inspection sticker expires the same month I bought the vehicle.
Email, Joseph and copy Johnny on it the day I buy the vehicle...It takes 6 days for Joseph to respond only after Johnny emailed me to see if anyone had responded. Joseph responds to tell me they'll fill up the gas, but the car is "as is" and they can't do anything about the inspection sticker!
Luckily Johnny intervened again, and said bring vehicle back...we'll do inspection and gas up the vehicle. If not for the great customer service of Harmon and Johnny I would not have done the deal, and worse if they hadn't intervened I would have had to pay for inspection sticker that expired at end of February though I bought the car on 2/13/15!-)
I know...wow! But again, Johnny and Harmon...awesome to deal with them and they are very customer service orientated....Joseph and Nate need training and to appreciate the value of the customers time.
I Recommend This Dealer:
Joseph Green, Nathan Glass, Harmon and Johnny Cantrell
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