My Review Of The Autobarn Volkswagen of Countryside:
How can these people still be in business? On 4 January 2013 I bought a 2001 Jetta from this dealership. The salesman had a sign on his desk stating that it is their policy to give only one key for each car, and if a customer wanted a second, he or she had to announce that desire at signing so that the price of the key could be factored into the price of the vehicle. I offered to pay for the second key, but the salesman told me "This car comes with two keys." True to his word, he presented me with two keys, but when I got the car home, I discovered that the extra didn't fit the car. In other words, he had given me the keys to a different car. When I contacted him about the error, he told me he'd have to do some research and talk to management. This began a five-week ordeal of sometimes returning e-mails, sometimes not, ending with a restatement of their policy and a statement that there was nothing he could do. No apology for giving me the wrong key in the first place. No attempt to correct the mistake HE had made. Just a restatement of the dealership's policy. And not only did he refuse to correct his mistake with me, since I have a spare key on my kitchen counter that doesn't fit my car, I know there's another driver out there somewhere who doesn't have his spare key, either. I e-mailed the manager of the dealership, hoping he would intervene on my behalf, but received no reply after two weeks. On March 23, I decided to write this review. I want prospective buyers to ask themselves this question before entering this dealership: if they refused to do the right thing with me over something as minor as a spare key, what will they refuse to do for YOU?
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