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The Automaster

Shelburne, VT

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26 Reviews

3328 Shelburne Road

Shelburne, VT

05482

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26 Reviews of The Automaster

September 07, 2013

They don't seam to care about the average person, no service or parts department open on weekend. When asked why they replied that's how we have do it for 40 years if you need to come in take time off f More

by AndyF2
Quality Of Work
Price
Recommend Dealer
No
Employees Worked With
All
June 12, 2013

I have been a customer of the Automaster Honda dealership for 30 years - primarily because of their service department where they are ALWAYS friendly, competent and they understand that I know little if anyt More

by Evad123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Campbell
September 21, 2012

I have been buying Hondas from The Automaster since 1986.One time I bought a car from another dealer because the salesman (no longer with Automaster)would not look for the car I wanted). I brought this More

by Don Kerwin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Cooley
September 08, 2012

Been an Automaster customer for 10+ years, noting but praise for The Automaster. They are great, I've purchased numerous cars, and had experience with both the Honda and BMW service departments. Best d More

by John West
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Adams
August 16, 2012

I had my state inspeection done there and by mistake the guys messed up the plastic cover above the diagnostic hook and below the steering wheel. Somehow, I didn't notice it until a bolt came off after many More

by yogeshkumar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
The Service Manager and other
Aug 28, 2012 -

yogeshkumar responded

My accusation is very simple. I haven't used any other dealer other than Automaster for any kind of service. And when I went there just to figure out where that screw(bolt) came out from came to know that 2 screws were swapped/changed. Now, I know that one screw was under the trim somewhere, but the other screw happens to be on the trim that is broken. And If I haven't been to any other service person for any other kind of service how did they got changed. Did they fly on their own? or it just came that way from day-1? If so, well I bought the car from Automaster and it was a brand new car not an used car that I bought. It could have happened during any service that they did after I bought the car(year 2006). They did service the car on an average every 6 months. The broken trim may be a co-incidence that just got noticed because of the screw swap, but it is hard to believe that 2 screws of different sizes got swapped automatically.There problem is they are not ready to listen that they may have made a mistake. His answer was his guys know better. Well, may be they are hard working and good employees, but they are humans too. And humans make errors.May be they are 100% in his opinion and customers are 0%.

Aug 29, 2012 -

The Automaster responded

This is in response to the review posted regarding the broken interior trim piece on the mentioned Honda Pilot. It is claimed that a technician of ours broke an interior trim piece under the steering wheel during a state inspection. This accusation came over a year since the previously performed state inspection. We were asked to investigate the location of a bolt that was found by the customer sitting on the drivers front floor board. We found that the bolt was from the lower steering column cover, but another screw had been installed. The installed screw was found the be from another location, behind the panel that is in question. Someone had switched the 2 of them. Neither of these screws would be removed, or tampered with for any reason during a state inspection. This is when the accusation was made that, over a year ago, we had broken this panel. We are an honest establishment, and strive to provide the best service possible. If there were any question as to whether we had broken this panel, we would be more then happy to take care of it. But to claim that one is "100% sure we broke it", with no proof of such is a baseless and unfortunate accusation. If the author of this review cares to further discuss this matter, I would encourage them to contact us. Otherwise, we stand by the integrity of our employees and our organization 100 percent.

April 16, 2012

I have been doing business with the Automaster for years on my Mercedes Vehicles. They have always been good to deal with. They are not the cheapest, but I have found them to be competent and friendly. The More

by somoflange
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mercedes Service Dept.
June 22, 2011

I do not recommend The Automaster for service. Bought a used Honda and brought it in to get it looked at, and found no real problems, saying that the car was in "excellent shape". About 2 months later ther More

by car_man
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
don't remember
May 06, 2011

The Automaster Monopoly Today May 6, 2011 I was The Automaster Monopoly Today May 6, 2011 I was scheduled for an appointment for my BMW at Automaster on Shelburne Road in Burlington Vermont (ti More

by vtrmcnulty
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Department
July 05, 2010

I've used Automaster to service two Hondas and an I've used Automaster to service two Hondas and an Infiniti over the past 10 years and have been very satisfied with their service. While the serv More

by pfbloom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve, others
April 12, 2010

I bought a Honda Odyssey quite some time ago at The Automaster and overall the buying experience was positive. However, the experience with the service department was such that I would avoid ever buyin More

by lectroid
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Unknown