The BMW Store

Darrin and team made the 775 mile round-trip drive to pick up my new car completely worth it. Trade value and new car sales prices that were negotiated over the phone, were honored in person with no last pick up my new car completely worth it. Trade value and new car sales prices that were negotiated over the phone, were honored in person with no last minute tricks or "issues". Chico had all the paperwork ready to go for me so I could get back on the road without a lenghty delay. Overall, one of the most painless car buying experiences I have ever had. I will absolutely consider making the drive again for my next new car purchase. More

Darrin was fabulous. I really hated my current car but was limited on price, financing, etc. He helped me find the used car I liked and then was so professional in every way. The follow through there was was limited on price, financing, etc. He helped me find the used car I liked and then was so professional in every way. The follow through there was tremendous and all happened very quickly. Darrin followed up the next day to make sure I still loved my car! Thanks so much for a great experience. Even though I am 57 I still hate buying a car by myself as a single woman. More

Very friendly dealership with high quality cars. Paperwork took quite a while to get done. Very happy with the car i bought and the price i paid. Paperwork took quite a while to get done. Very happy with the car i bought and the price i paid. More

Susan Ward & Steven were both wonderful. I walked in looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I looking for a convertible, changed my mind about the model at least 20 times; after driving everyone crazy running all over finding options & keys I decided on the Countryman. Steven was an excellent stand-in with Susan busy helping another customer; he spent a lot of time showing us me lot of options. I must have driven 10 cars that evening. Susan was as excited as I was when I finally reached a decision, we both love the car; she has been so helpful, patient and generous with her time. I’m very happy with my selection and now that the rear bike rack is attached summer is perfect. More

Adam was a great sales person, very knowledgable and friendly. BMW's maintenance plan is amazing. Very satisified customer. The BMW Store if buying BMW. friendly. BMW's maintenance plan is amazing. Very satisified customer. The BMW Store if buying BMW. More

Dean was informative, friendly and helpful with car that I was interested in. A smooth simple transaction professionally completed by everyone involved, with very detailed instructions on the car's idriv I was interested in. A smooth simple transaction professionally completed by everyone involved, with very detailed instructions on the car's idrive system. Thanks! More

Susan Ward was not only helpful and informative during our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to ever our visit but after she got the sale her attention to the small details, follow up, and customer care were exceptional. I will recommend her to everyone I know looking for a new car. More

Paul was very respectful, helpful and knowledgeable about BMW cars and cars that are comparable price-wise. The car was delivered earlier than promised. The pick up day explanation about the car basics wa BMW cars and cars that are comparable price-wise. The car was delivered earlier than promised. The pick up day explanation about the car basics was given at an easy to understand level. More

I ordered a brand new Mini Cooper Roadster and it came in three weeks earlier than promised. I appreciate the dealership working with me to get my car as quickly as possibe. three weeks earlier than promised. I appreciate the dealership working with me to get my car as quickly as possibe. More

The Cincinnati BMW Store Sales Associates are very customer focused. I always feel welcome each time I visit. Eric was very knowledgeable about vehicle and options (given the number of different opt customer focused. I always feel welcome each time I visit. Eric was very knowledgeable about vehicle and options (given the number of different options available that is impressive). Eric helped me navigate through these various options when placing the order, explaining the differences between individual choices versus package choices which typically provide a better value. This was after I attempted to make selections on the Mini website. It was good to talk with an expert versus just relying on a written explanation. Eric was realistic on order timing and the car arrived ahead of schedule. I traded in a 2009 coupe and felt I received a fair trade. More