The BMW Store

A WORD OF CAUTION... Avoid service at this dealership. I have now had two awful experiences and will not ever return. They play up their focus on customer service / satisfaction but only care about the alm have now had two awful experiences and will not ever return. They play up their focus on customer service / satisfaction but only care about the almighty dollar. When things do not go as planned, they put the blame on you. In the most recent instance, I dropped my car off for some routine work. They had a week to complete the job. When I returned to pick up the car, after being told "everything's all set", I was shocked to learn that the job had not been started. They made poor excuses and were not at all apologetic over the great inconvenience that this caused me and my family. BMW Store store puts on a great facade, with their service people wearing white lab coats and the free internet and sodas. But what really counts is their ability to deliver defect free work, on time, at cost.... And this is where they fail miserably. They are rude, they lie, they bully and their prices are among the highest in the region. They think they have a monopoly on the BMW market in greater Cincinnati and I believe this is what fuels their actions. But they don't and I have found several other service providers who do better quality work, with a smile at much better prices. More

I bought a 2007 MINI Cooper with four miles on it from this facility, and at 441 miles, it quit. At this time they've had the car for two weeks (I had it for one), and no one is keeping me informed of its this facility, and at 441 miles, it quit. At this time they've had the car for two weeks (I had it for one), and no one is keeping me informed of its status. I've been promised the car numerous times only for me to call and find out it's still not fixed. Scott Klien, the service manager, is absolutely terrible (agreeing with a previous rating). He seems to want nothing to do with customers (also as stated earlier). Pam in service keeps making promises, but never follows through. To make matters worse, I traded a car in and they botched that transaction too, leaving a balance on the loan. Now I can't get Gerald Perea, the finance "consultant," to call me back either. This has been, without question, the worst car buying experience I've ever had (and this MINI is my 36th car). I would absolutely NOT recommend this dealership to anyone. In fact, for future service, I'll make the hour long drive to Columbus or Lexington - the next two nearest MINI dealers. Assuming the car doesn't explode, should I ever get it back. More

Our sales rep was phenomenal. He was knowledgeable and took time to answer any and ALL questions, even if he had to do research and get back to us. He was patient as we figured out the fine details and he took time to answer any and ALL questions, even if he had to do research and get back to us. He was patient as we figured out the fine details and helped make the whole process as easy as possible. It was obvious that The BMW Store is committed to their customers and this shows in the quality of their work and the attitudes of all of the employees. The service department is fair, professional and prompt. As long-time BMW fanatics, we wouldn't even consider going anywhere else- there's nothing that compares! More

My 2001 330 convertable had to be towed in for stalling and a severe oil leak. The roadside assistance was great. The issue turned out to be a damaged valve head gasket which caused problems with the spark and a severe oil leak. The roadside assistance was great. The issue turned out to be a damaged valve head gasket which caused problems with the spark plugs. During the check up the waterpump showed damage as well. I was glad that this was a certified preowned vehicle to the whole ordeal was only $50 for copay. The service rep was super helpful, offered to bring a loaner car. When my car was finished earlier then expected he offered to have it brought to my job site. Since I rather talk to a person to ensure everything is clear and followed up on, I choose to pick the car up myself. There was no reason for any complaints. More

I have had my issues with the BMW Store, but have to say the last visit made up for a lot of earlier shortcomings.<br><br>Scott, the service manager, arranged for me to meet with a factory rep on a nagging the last visit made up for a lot of earlier shortcomings.<br><br>Scott, the service manager, arranged for me to meet with a factory rep on a nagging bearing noise. He was very patient about taking a liong test drive and identifying the problem As well, he readly agreed to handle some door scratches that seems to have been related to an earlier visit.<br><br>Very pleased with how this issue was handled. <br><br> More

BMW Store is a puzzle to me. Their location is simply deplorable -- hard to find, very hilly, poor signage, old/outdated building -- not the curb appeal or presentation you would expect for a BMW dealers deplorable -- hard to find, very hilly, poor signage, old/outdated building -- not the curb appeal or presentation you would expect for a BMW dealership. <br><br>On the followup BMWNA calls, I have rated them everywhere from a "5" (best) to a "1." <br><br>The have a system where you are assigned to a service assistant, who has a dedicated service team. While they supposedly helps develop some continuity in the servicing of your vehicle, it is an odd arrangement for me since I had no choice in the matter and found that I was bringing the car back to the same people who could find or fix the problem before. <br><br>Generally, I find the service techs not very knowledgable about the cars. I usually know more than they do (and I really would prefer it be the other way around). I have to repeat my specific concern for them to get it right, and still often find that they lost it again in translation to the crews in back. <br><br>I have had particularly bad experience with Scott, their service manager. He looks like he is weary of talking with customers and dealing with problems, and has a style that comes across as unresponsive or indifferent. <br><br>By contrast, a woman I think by the name of Carrie or Kerry is fantastic -- cheerful, helpful, knowledgeable, and when she is not sure, she tells you and checks it out first. <br><br>My biggest complaint against them seems petty but is pretty annoying to me -- they have washed my car twice against my instructions, and almost did it a third time but I caught them pulling the car into the sleaning area, even though the work order had "Do Not Wash" written and circled in red. I have spent hours repairing their swirl and scratch damage, and have yet to figure out how to repair the one dent and one serious scratch they put into the side of my door. <br><br>I am a "fanatic" owner, but am pretty disappointed with how they have not been able to address some common issues with the E46 BMW 3-series. Most of the time they come back with "could not duplicate the problem." It is pretty frustrating to come back at the end of the day (30 mile trip) to find that they did not fix the problem but didn't even call to discuss it. <br><br>Not the worst dealer by any means, but clearly a notch below what average should be for a BMW dealer. <br> More

Took my 330xi in for service & spoke with Todd for warranty repairs & oil service. First time bringing my car into a BMW dealership - told me that everything would be under warranty no charge. I pick warranty repairs & oil service. First time bringing my car into a BMW dealership - told me that everything would be under warranty no charge. I pick up the car, bill for $280!! I asked why, another CSR looked up my history and said my maintenance expired at 36,000 miles & Oil service was not covered. HOWEVER, I was never told that there would be a charge for ANYTHING. I left the dealership without having to pay. Next day I get a call from Todd - irate and highly unprofessional claiming I am trying to screw him claiming that he clearly detailed the pricing for everything to me and I know for a fact that he did not. He says "Well its your word against mine and I guess the customer is always right" in a very mocking tone. He then proceeds to tell me "Don't ever bring your car back here." I then tell him that I am not trying to cause any trouble and tell him that he absolutely did not discuss any $. I told him that I plan on doing business with the BMW store and I have no intention of having a bad relationship. Again, "Like I said, the customer is always right" <br> "So you don't want me to bring my car back ever again? Is that what your manager said?" He then got quieter and said, "Well I haven't had that conversation with him yet." I then said "Well, I look forward to doing business with you in the future." At this point, Todd hung up. WORST customer service I have ever had at any vendor. <br>Go to Jake Sweeney BMW...they are the BEST.<br> More