The Faricy Boys - Service Center

Service Department is wonderful! I bought a Grand Cherokee in Oklahoma and took it to Faricy as soon as I returned to town. My first visit was HORRIBLE! I was given the chance to le I bought a Grand Cherokee in Oklahoma and took it to Faricy as soon as I returned to town. My first visit was HORRIBLE! I was given the chance to leave some feedback about that visit so I let them know exactly how angry I was after my experience. Within a matter of minutes, I received a call from Mr. Steve Kane, the service department manager. We spoke for about 20 minutes and it has been lovely ever since. He makes the service department the smooth running machine it is. Thanks Steve!!! More

Lost trust and confidence Worked with the Manager of the Service Department to get my faulty struts replaced. Took the car in to get the struts replaced. I was told and given a Worked with the Manager of the Service Department to get my faulty struts replaced. Took the car in to get the struts replaced. I was told and given an invoice that stated the struts and some other things had been repaired/updated. I inspected the struts and found that they had never been replaced. I did add an additional star because they did pick my vehicle up, got the repairs done, and dropped the vehicle off. All my trust and confidence in this company is out the door. This is not the first time i have been told something was done when it had not, very misleading and dishonest in my opinion. I will always be skeptical of the what I'm told by the staff. I will make sure to always check my car for damage and to insure the work was actually performed. More

Excellent Service My service representative, Paul Ringo, was incredibly professional. He gave me updates every few hours on the status and was able to bundle services, My service representative, Paul Ringo, was incredibly professional. He gave me updates every few hours on the status and was able to bundle services, to lower my costs. Additionally, the dealership only charged me for the ACTUAL labor time, not the recommended book time that others will charge. I will definitely continue to use this dealership for all affairs involving my Jeep. Brian K. Michaud Jr. More

Good service, no pressure sales. We took our 2006 Jeep Liberty in for oil change and decided to look at some new cars. Dave Smith showed us some Cherokee Latitudes' We liked what we We took our 2006 Jeep Liberty in for oil change and decided to look at some new cars. Dave Smith showed us some Cherokee Latitudes' We liked what we saw and the price was competitive. More

I came in five times for the same issue I came in to the dealership with a service "appointment" five times for a stutter after a complete stop. Faricy Boys replaced the transmission which I came in to the dealership with a service "appointment" five times for a stutter after a complete stop. Faricy Boys replaced the transmission which was covered under my extended warranty. They called the next week to tell me the wrong transmission was installed and retrieved the Patriot to replace the transmission again. I then booked another appointment because the stutter was still occurring after stopping. I dropped the Patriot off for another appointment at 6:30 a.m. on a Thursday because I was told that the beginning of the week was very busy and didn't hear from them until I called them at 2:30 p.m.. At that time they wanted to do a tune up. We had decided to do a tune up when I scheduled the appointment and I confirmed that at 6:30 a.m. I had to get the car back and book another "appointment" because I had guests coming that evening. That evening I received an e-mail stating that appointments only give you a time to drop off the vehicle and it does not indicated when your car will be worked on. The e-mail stated that it all depended on what was already in the shop. Faricy Boys overbooks. It's like having a ticket for a flight only to discover the airlines overbooked the flight and your on standby. More

After leaving my car parked at the Denver Airport for a week, my windshield wiper fluid did work. I couldn't drive home so spent the night in a motel. I went to 4 different dealers in the Denver area, no week, my windshield wiper fluid did work. I couldn't drive home so spent the night in a motel. I went to 4 different dealers in the Denver area, none who could fix the problem due to back log. One dealer stated the windshield wiper pump was broke. Needless to say, I drove home (over 60 miles) squirting my windshield with anti-icing from a spray bottle. Being from Arizona I had NO clue. I contacted the Faricy Boys Jeep Dealer in Colorado Springs and Dave got me in immediately. Well, the pump wasn't out.....the lines were frozen. They were de-frozen by the dealership and I was on my way. I was shuttled to home and picked up for this service. Dave was friendly and professional as were the shuttle drivers. My car will only be serviced at Faricy Boys.........way to go guys and thanks. More

My husband and I purchased an oil change package for our car less than a year ago and used 2 of the 4 to date. The car we had used them on completely died and we purchased a new car 2 months ago. We went in car less than a year ago and used 2 of the 4 to date. The car we had used them on completely died and we purchased a new car 2 months ago. We went in for an oil change today and were told we could only use them on the old car as the oil changes are attached to the VIN number. We explained that the car was taken to a junk yard and not in our possession anymore, but they did not care at all. I asked to see where it states this policy in our paperwork and was told it doesn't state it anywhere, but it is policy. I went to their website and pulled up the same deal we purchased, and it doesn't say that in the disclaimer at all. We waited for 45 minutes to speak with a manager, but he was "busy" and we ended up leaving. Poor customer service! More

My wife and I took our '11 Town and Country into the Faricy Boys' Chrysler service depart to have recall work completed. While the work was being done, we asked that the technician take a look at a sec Faricy Boys' Chrysler service depart to have recall work completed. While the work was being done, we asked that the technician take a look at a second row head rest that would not fold down when activating the stow and go feature. It was agreed upon with the service writer that, if necessary, we would spend up to $120+ dollars to fix the problem. When we returned to pick up the vehicle (we never received a phone call), we were told the chair was looked at, confirmed mechanically broken and would take $700 to replace. When we turned down the offer to replace the chair, we were changed $100 for the service of confirming its non-operation. After bringing our vehicle home my wife was able to repair the seat herself. I find the dealers charge of $100 for confirming a seat my wife and I already knew was broken completely unacceptable. Additionally, to be charged for an ASE technician to take a look at the seat, not be able to identify or at least offer advice to the faulty mechanism and have my wife restore operation of the seat 3 hours later can only be described as shameful on the part of the service department. My family and I will not be returning. More

The service I received at the Colorado Springs Faricy Boys was outstanding. I had a minor issue with my 2012 Grand Cherokee Overland and needless to say it can be a little stressful when you’re wonderin Boys was outstanding. I had a minor issue with my 2012 Grand Cherokee Overland and needless to say it can be a little stressful when you’re wondering if the dealership will provide the support needed. From the lady who answered the phone to make my appointment to the detailer (Anthony Deguchi) who cleaned a smudge off my headliner I always felt like I was dealing with professionals. Although my issue was minor, I was concerned about getting the old run around you hear about when folks take their cars to a dealership for warranty work. At the Faricy Boys it’s nothing like that. The service representative (Bob Hoover), the service tech (Gaston Retallick), and the service manager (Aaron Captain) all made me feel they were sincerely concerned about my vehicle problem and would do whatever was necessary to fix it. I’m not the type to write a review but really felt the need to let other folks know how well I was treated. More