Extremely competent team with VERY strong sense of customer service and professionalism. My sales guy, Roger Linville, literally exceeded every expectation I had on any car dealerships especially with the used car dealers. He was 1) responsive whenever I called/left messages (quite a few in my case), 2) responsible for what he promises (car reviews and delivery), and 3) supportive in any aspect of me getting there/demo/purchase/delivery/settle.
I was living in Chicago when I bought the car - flew in to buy the car at Faricy Boys, then left the car there because I was moving to Seattle. So, it was way more works than I expected, but his constant help allowed me to overcome every obstacles, and I am so moved that I couldn't help writing this review.
One of the most impressive help was that he called me immediately and shipped over the 2nd key when he found it buried in some random demo car - 4 months after the purchase of my BMW. Since I bought the car in a condition missing the 2nd key, the unexpected delivery of the 2nd key was really eye opening to me. I mean, WHO DOES THAT? Especially an used car dealership who generally has NO incentive to ship over my 2nd key 4 months after the sale. However, that didn't stop my sales guy, Roger, to pursue excellence. Short term incentive is not something what Faricy Boys strive for. Customer service is in their spirit.
I recommend anyone living in any other states to fly in and deal with Faricy Boys for used cars. As long as the car condition/pricing justifies it, their customer service is well worth the flight expense.
I Recommend This Dealer:
Roger Linville, Tom Sharp, Kerri Hill
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