The Faricy Boys - Service Center

I had my 04 Jeep Wrangler in for service a while back. I asked them to check the brakes while I was there. I figured for the over $1100 total bill they could at least tell me that. My service rep said the asked them to check the brakes while I was there. I figured for the over $1100 total bill they could at least tell me that. My service rep said they were fine, I said great because I might drive it up Pike's Peak some day. This was less than 4K miles ago. My wife just started complaining the brakes sounded bad, but had to drive to Denver to return my grandparent's to the airport. Sure enough the rotors are dug into from the brakes. I could have had a serious accident on Pike's Peak with my grandparent's in the car as I was there last weekend. Now I have to replace the rotors and brakes. I am not happy with this dealership. For as much money as my visit cost, very poor service. More

I was there at the Faricy Boys earlier today for a standard oil change and tire rotation. I got there at about 12:45pm and was told it would take about 35 to 40 minutes. I had a free oil change and standard oil change and tire rotation. I got there at about 12:45pm and was told it would take about 35 to 40 minutes. I had a free oil change and tire rotation for today since my father purchased a plan for like 3 or 5 oil changes and tire rotations per car for like 50 dollars or something like that a while back. It seemed like they knew that because at 2:10 an Employee walks up to me smiling and acting all happy because he figured I was a young and stupid person who would take their word for what is wrong with my vehicle and just leave it with them. He was very rude to me and said I did not take care of my vehicle and said it just needs TLC. He made it sound like I towed my Jeep in from somewhere and it was in really bad shape. It was not in that bad of shape, since I got second opinion, other than my brakes needed to be changed. I was going to let them do it, but with the way he spoke to me I am going to take my vehicle somewhere else. (I did take my Jeep somewhere else and am getting everything that Faricy said they wanted done for a much cheaper price and they treat me better there.) Then he said he would get my vehicle right out to me after we spoke it was not till 2:50 I got my Jeep back. I was not real pleased with the way I was treated. I am not going to be back on or near the Faricy boys lot again. In response to my initial post Paul Faricy wrote me and told me to contact me to see if there is anything he could do. Well I called him a few days ago and left a voice message which I said please contact me I would like to tell you more about what happened. I did not hear back from him, which tells me that my business is very important to him. More

I stopped by early (7:30am) on a Saturday to get my Jeep Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check o Wrangler an oil change and tires rotated and balanced. This should take no more than 45 minutes, especially since they weren't busy. I didn't check out until 11:15am. Three hours and forty-five minutes! The worst part of my entire visit, everybody at the dealership was completely apathetic. No matter who I spoke with, they could care less about what I was saying. This includes a sales rep that I spoke to about the new Wrangler. He knew I was there to have my vehicle serviced, and therefore wasn't going to get any money out of me. At one point, after I had told him my Jeep has the old reliable 4.0 engine, he compared the new 3.6 to the one I had, and referred to it as the 3.8, the engine between my year and the new Wrangler. It's a simple mistake, but an insult to me because this person's job is to communicate with people and be able to read them. He didn't care. He was constantly scanning the lot while standing next to me. The worst part was when I talked to the service manager before I left the dealership. I wanted to let him know that it had taken three hours and forty-five minutes to change the oil and rotate and balance the tires on my Jeep. Immediately, he acted like it was my fault. If I didn't tell them I wanted my vehicle done at a certain time, his team could take until 6pm that day. That was insulting. I let him know I informed the service rep when I dropped off the vehicle that I would be waiting for it. I also let him know I checked in three different times for an update and noted that it was taking a long time. Nobody I talked to seemed to care that I was waiting so long, nor that it was simple work. After a 10 minute discussion about my situation the service manager noted that he is seeing my point actually, almost like he's finally believing me. While I was there I purchased a four pack of oil changes for $50. I let them know that if they were only good at their dealership I would prefer to pay $35 for the one oil change that day, because I wasn't returning to their dealership again. I would prefer to drive to Castle Rock and have my vehicle serviced at Medved Jeep. I received a personal reply from Mr. Faricy and greatly appreciate it. I will take my Wrangler back for the next scheduled maintenance in hopes the service will be better. The personal touch and true ownership of his dealership is very impressive. Thank you. More

had to have Jeep towed when it would not turn on and icon indicated needs service. I called in next morning (7:45) to provide my info. Bob surprised me by saying the problem has been checked out, fixed, and indicated needs service. I called in next morning (7:45) to provide my info. Bob surprised me by saying the problem has been checked out, fixed, and ready to go!!! HE took the initiative to check it out and fix it!! I have never had that type of service before and was just amazed how easy he made it!! and, it was only a battery replacement and nothing more expensive to fix!! WAY TO GO BOB AND FARICY BOYS!!! Anita HAll More

The service has always been done in a timely manor at a fair price. The waiting room is comfortible with coffee availible. I would stay away from the hot chocolate as it was a little stale and weak. The la fair price. The waiting room is comfortible with coffee availible. I would stay away from the hot chocolate as it was a little stale and weak. The ladies and gentlemen are always pleasant and willing to answer all questions. More

I retain all my auto service work orders. My earliest Faricy Boys work order is dated April 18, 2003. Since that date they are the only shop to lay a tool on my 2000 Jeep Cherokee. Their extensive under- Faricy Boys work order is dated April 18, 2003. Since that date they are the only shop to lay a tool on my 2000 Jeep Cherokee. Their extensive under-car inspections as a part of routine servicing have, on a number of occasions, identified problems that could shortly lead to either performance issues or vehicle failure. In fact, my most recent service was on January 6 of this year. I advised my service representative that I would soon be passing my Jeep down to my daughter and asked whether any "just in case" services should be performed. After a discussion with the servicing technician, he recommended a fuel system flush, and I concurred. That done, she will soon have a 2000 Cherokee that should have no problems on her first drive, from Colorado Springs to Tampa. More

As always, Dave provided excellent care of our Jeep, having the repair done on time AND with reliable feedback and follow up. My wife and I have purchased our last three cars at Faricy nad will continu having the repair done on time AND with reliable feedback and follow up. My wife and I have purchased our last three cars at Faricy nad will continue to buy there in the future. More

Overall I had a good experience at Faircy. I wish they had the new 2012 book when I ordered my Jeep. My only regret is that I wish I wouldn't have agrred to the extended warranty service; I felf I was rus had the new 2012 book when I ordered my Jeep. My only regret is that I wish I wouldn't have agrred to the extended warranty service; I felf I was rushed into it and didn't have enough time to thoroughly analyze the additional cost--$3832. If I had an opportunity I would cancel this warranty. Thankk You Greg Tesitor More

The Faricy Boys Get It.!! Their staff does a great The Faricy Boys Get It.!! Their staff does a great job, Consistant, Honest, and Loyal to the customer, delivering a great product. The Faricy Boy The Faricy Boys Get It.!! Their staff does a great job, Consistant, Honest, and Loyal to the customer, delivering a great product. The Faricy Boys care and it shows, not just a dog and pony show as encountered over the years at other dealerships and service outlets. I can not thank them enough. Well done.!! More

I HAVE BEEN DOING BUSUINESS HERE FOR 6 PLUS YEARS. THIS IS THE SECOND CAR I HAVE PURCHASED HERE. SERVICE AND SALE HAS BEEN OUTSTANDING AND I DO NOT MENVISION DOING BUSINES ANYWHERE ELSE. IS THE SECOND CAR I HAVE PURCHASED HERE. SERVICE AND SALE HAS BEEN OUTSTANDING AND I DO NOT MENVISION DOING BUSINES ANYWHERE ELSE. More