The Faricy Boys - Service Center

I had only been there one time before and Dave remembered my name immediately. He was efficient, detailed in his explination of things and heled me to understand exactly what everything was. I asked so many my name immediately. He was efficient, detailed in his explination of things and heled me to understand exactly what everything was. I asked so many questions and he answered all of them. He also went trhough my past service records to see what if anything was still needed to be caught up. What a blessing.... More

Prompt service; opens at 6:30 am; courteous staff; Jeep's decision to fix the faulty power window motors on Libertys has kept the door open for possibly buying another Jeep. Coupon for four oil changes for decision to fix the faulty power window motors on Libertys has kept the door open for possibly buying another Jeep. Coupon for four oil changes for the price of one also a factor in returning here for service. More

The quality of service, response, and care that is given to me is excellent. Aaron and his team treat me like they really value my business. Ron is the most detailed and knowledgable tech that I have every to me is excellent. Aaron and his team treat me like they really value my business. Ron is the most detailed and knowledgable tech that I have every met. He truly cares about my Jeep, and is an exceelent troubleshooter. The service director Mike greets me by name when he sees me. I truly feel part of the Faricy family becuase of these people. I would NEVER take my Jeep anywhere else in town for service. I will always service my Jeep through Faicy. When is it time for a Jeep is will strongly consider Faircy for purchase. This dealership has always exceeded my expectations for service and consistent quality of work. More

In the various times I have come in for service, I have been well taken care of. Michael Cope is the service guy I deal with most of the time but have dealt with Lance and Bob in Michael's absence. I hav been well taken care of. Michael Cope is the service guy I deal with most of the time but have dealt with Lance and Bob in Michael's absence. I have always felt that I am getting an honest opinion and being handled respectably. On occasions when I have waited on my vehicle, I have witnessed even the most difficult customers handled with a great deal of patience. Your Customer Service Department is very friendly and professional. I have recommended your service department to many people as a result of how I have been treated and taken care of. More

I have been dealing with Faricy Boys for 3 years and they have impressed me with there caring and professional attitude. I bought my Wife a used car at Faricy Boys and the Service Dept. found some under body have impressed me with there caring and professional attitude. I bought my Wife a used car at Faricy Boys and the Service Dept. found some under body damage and repaired it at no cost to me. They apologized for this as it should have been discovered during initial inspection. They owned up to the problem and corrected it. AWESOME Responsibility by dealership. I will buy my Son his first car from the Faricy Boys as soon as he passes his driver exam and will continue to buy cars from them. More

Excellent service on my jeep. Would have appreciated a courtesy car wash- but my jeep was in for warranty service only. They provided great service, a shuttle back to my home and prompt service of the ve courtesy car wash- but my jeep was in for warranty service only. They provided great service, a shuttle back to my home and prompt service of the vehicle. I presently have free maintenance on my vehicle, but after that expires I will use Faricy Boys for service . More

I sent this note to Ben Faricy following my most recent visit: Hi Ben, I don't know how many emails like this you receive every year, but I can't recall ever sending one like this to a car dealer. visit: Hi Ben, I don't know how many emails like this you receive every year, but I can't recall ever sending one like this to a car dealer. I was at Faricy Boys today, and as I was waiting on my car I was also reflecting on how many times I've been there this year and what my experiences have been. While my old vehicles have been a handful in terms of repairs this year, I don't regret or begrudge a single dollar I've spent in your shop. I recall the time that Aaron walked me out to the shop and asked your technician to personally explain what was going on. That was going above and beyond expectations. Then there was the time that Michael spent a good part of the day on the phone trying to get his arms around a perplexing problem that none of us could understand and simply could not be fixed. I left that day not frustrated with our failure to make sense of the situation, but rather appreciative of the extra mile your team goes to so that I receive the best customer service that is possible. Both customer service and customer loyalty are rare creatures these days. Over the past few years your team has given me a deep level of trust and confidence, and it's hard to place a dollar value on that for either you as a dealer or me as a customer. I repay that excellent customer service with my loyalty. The ultimate compliment to your team is probably what I did today. My daughter asked last night if we could trade cars today because she said her car doesn't handle slippery roads very well. When we traded I realized that she was way over due for new tires and I decided that would be my Christmas present to her this year. There are a lot of places in town where I could buy tires and probably even a lot of specials being advertised. I definitely don't have the kind of money that allows me to spend more than is necessary, but I did not make even one call to a competitor to compare prices. I simply called Michael, asked what our tire options were that he could get delivered to the shop by mid-day, and by the end of the day my daughter's car is set up for the winter. I know that you already know what a special team you have in your service department. I just want to echo it from the customer's perspective. Not every car dealer's name comes to my mind with a positive image. Faricy Boys does. It's an honor to do business with your service team. More

The service team took care of my problem immediately. It was determined the WCM on my 08 Jeep Srangler had malfunctioned and the team provided excellent service to get me back on the road again. At the sam was determined the WCM on my 08 Jeep Srangler had malfunctioned and the team provided excellent service to get me back on the road again. At the same visit they checked for the latest recalls and found that I was indeed needing a recall as the issue was causing damage to my brake lines... great visit! More

I have regularly used Faricy Boys Chrysler service, and have been very happy with the results. My service has been comnpleted with no hassles. Always helpful, and they have had my car ready when expected. have been very happy with the results. My service has been comnpleted with no hassles. Always helpful, and they have had my car ready when expected. The service advisor has taken care of warranty work, and even advised me when an item may be covered by warranty without my asking. More

We have been customers with Faricy since 1995 with 4 Jeep vehicles; although, this last vehicle visit did have its challenges. BUT, Faricy stood up to its customer reputation and between the sales and servi vehicles; although, this last vehicle visit did have its challenges. BUT, Faricy stood up to its customer reputation and between the sales and service folks along with the technicians, they resolved the problem and made sure that I was happy with the result. We have always been treated with courtesy, professionalism and respect. I would like to thank Faricy pubically, from the owners on down the line for all they did. More