The Ford Store San Leandro

Excellent job! You always take care of customers, respect customers' time, and your shuttle service is awesome. A+++ You always take care of customers, respect customers' time, and your shuttle service is awesome. A+++ More

1 1/2 hour late for an appointment no call? ?very unprofessional More communication would make the experience do better ?very unprofessional More communication would make the experience do better More

Five months have passed since I visited this dealership and five months I have wrestled with the credit reporting agency that they used. Five months I have been leaving voice messages and emails for both and five months I have wrestled with the credit reporting agency that they used. Five months I have been leaving voice messages and emails for both the credit company and the Ford Store. Five frustrating months. The credit reporting agency they use had me complete multiple forms trying to get this off of my credit report. It's pretty nasty business that you would promise someone that you're not going to run their credit and that they only thing that they're going to do is confirm your identity. The Ford Store lied to me. I would love to update my review and say that they did anything to try to remedy the situation, but they didn't. I called them a week ago and was promised a call back. I called them a month ago and was promised a call back. I called them today and was promised a call back. They even recognize who I am when I call. If I could give you zero stars, I would. This is not cool. After months and months of the runaround with the credit reporting agency, I’m very frustrated with this whole process. What’s sad is when I shop at other dealerships now they don’t understand why I’m so worried about them Doing a simple name Check on me. They tell me, of course they’re not going to pull my full credit and they don’t understand why I’m so protective of my data. I’m sure I must come across as a little paranoid now, but that’s what happens when you get traded like the Ford store treated me. More

Scheduled appointment; serviced according to requested; prompt and courteous and attentive to needs while waiting in the waiting area. prompt and courteous and attentive to needs while waiting in the waiting area. More

Great purchasing experience. Friendly and knowledgeable staff that made this pleasant purchase. Paige did a great job coordinating everything. Joe did an exceptional job with Friendly and knowledgeable staff that made this pleasant purchase. Paige did a great job coordinating everything. Joe did an exceptional job with completing the purchase even on his day off. More

I brought in a special offer coupon and the work was completed in less than 2 hours. completed in less than 2 hours. More

He took care of my issue and made it easy. They provided the service at my house and gave me an appointment time, not a 4 hour window like is so common. They provided the service at my house and gave me an appointment time, not a 4 hour window like is so common. More

Very helpful and polite. Courteous and very helpful. Thank you for the service. Friendly service. Courteous and very helpful. Thank you for the service. Friendly service. More

Very helpful and polite. Courteous and very helpful. Thank you for the service. Friendly service. Courteous and very helpful. Thank you for the service. Friendly service. More

Simon Ortiz and staff were all professional and courteous. Minimal wait time also. I appreciate the quick turnaround. courteous. Minimal wait time also. I appreciate the quick turnaround. More