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The Ford Store San Leandro

San Leandro, CA

Overview
Reviews
Vehicles
4.2
615 Reviews
Family-owned and operated since 1991, our dealership opened with one clear vision: to positively change the automotive landscape by giving customers something unique and extraordinary. We set out to cultivate a distinct culture rooted in integrity, transparency, and respect. In doing so, we dedicated ourselves to always putting the customer first and never forgetting what it’s like to be on the other side of the dealership experience. Today, our vision and mission remain the same. We guarantee a first-class experience anytime you’re here. Whether you’re shopping our new or pre-owned selection or relying on the talents of our factory-trained technicians, you can rest easy knowing you’re in trusted hands and that excellence is guaranteed with every service and from every member of our team.
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1111 Marina Blvd

San Leandro, CA

94577

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Showing 615 reviews

March 11, 2026

They didn't do the work on my car The Check engine light was still coming on because they didn't charge the pcm More

by Pabloluis724
Recommend Dealer
No
Employees Worked With
Paul the site manager
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Mar 11, 2026 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Luis, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paige Nash 510-347-4174 Client Experience Manager Jnash@sanleandroford.com

Mar 11, 2026 -

The Ford Store San Leandro responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, Luis, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Paige Nash 510-347-4174 Client Experience Manager Jnash@sanleandroford.com

March 09, 2026

Easy check-in dropped it off. They kept it overnight picked it up. The next day offered rides to and from home for further service did a recall 20,000 mile service and all for $30 More

by Yarg1001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus
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Mar 10, 2026 -

The Ford Store San Leandro responded

It’s great to hear that our check-in process and overnight drop-off made servicing your F-150 Lightning hassle free. We’re glad the shuttle rides and the recall plus 20,000-mile maintenance came together smoothly at just $30. Thank you for trusting us with your Ford and we look forward to helping you again. Paige Nash 510-347-4174 Client Experience Manager Jnash@sanleandroford.com

March 08, 2026

I came in for a change oil with tire rotation, and based on them 'coincidentally' my drum assembly broke and now my expedition has noise and an abs alarm and would take $1200 to fix. More

by perfyfernandez
Recommend Dealer
No
Employees Worked With
Paul
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Mar 09, 2026 -

The Ford Store San Leandro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paige Nash 510-347-4174 Client Experience Manager Jnash@sanleandroford.com

Mar 10, 2026 -

The Ford Store San Leandro responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Paige Nash 510-347-4174 Client Experience Manager Jnash@sanleandroford.com

March 06, 2026

On time, recall service done in a timely manner. Work done in less than a half hour. More

by mwsreardon
Recommend Dealer
Yes
Employees Worked With
Mobile tech was Miguel
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Mar 09, 2026 -

The Ford Store San Leandro responded

Thank you for letting us know the recall service on your Ford Maverick was completed on schedule and in under 30 minutes. We’re pleased we could handle it so efficiently. Thanks for the five star rating. Paige Nash Client Experience Manager The Ford Store San Leandro 510-347-4174 jnash@sanleandroford.com

March 05, 2026

Had an appointment for service. Was met promptly by the advisor who determined the service work based on mileage. Promised the truck would be ready in 2.5 hours. It was finished i More

by Bob W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
S Ortiz
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Mar 06, 2026 -

The Ford Store San Leandro responded

Thank you for the five-star review. We’re glad your Ford E150 service appointment was handled promptly and finished even earlier than expected. We look forward to assisting you with future maintenance. Paige Nash Client Experience Manager The Ford Store San Leandro 510-347-4174 jnash@sanleandroford.com

March 04, 2026

San Leandro Ford and Billy Severs took care of my Bronco and made certain the repairs were correct and done timely. Thanks for the great help Billy. More

by Andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Severs
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Mar 05, 2026 -

The Ford Store San Leandro responded

Thank you for sharing your experience with our service team. We’re glad to hear that your Ford received accurate and timely repairs. We look forward to helping you again in the future. Paige Nash Client Experience Manager The Ford Store San Leandro 510-347-4174 jnash@sanleandroford.com

February 20, 2026

Superior customer service, follow-up, and product insight! We feel like valued customers and will be happy to happy to return for any future needs and will spread news of the great experience to anyo More

by Perty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe
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Feb 23, 2026 -

The Ford Store San Leandro responded

It’s great to know our service, follow-up, and Ford F-150 guidance made you feel valued. We look forward to assisting with any future needs and appreciate you sharing your experience. Paige Nash Jnash@sanleandroford.com Office: 510-347-4174

February 20, 2026

Trying to forget about this experience. My experience here was documented on Yelp for anyone to review. More

by JAGERK9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tom and Paul ( who actually fixed the issue)
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Feb 20, 2026 -

The Ford Store San Leandro responded

Hi JAGERK9, Thank you for taking the time to share your feedback. We’re truly sorry to hear that your experience did not meet your expectations. That’s never the impression we want to leave with our customers. We’re glad to hear that Tom and Paul were able to step in and help resolve the issue, but we understand that the overall experience matters just as much as the final outcome. Your feedback is important and helps us improve both our communication and service process moving forward. If there is anything further we can do to restore your confidence in us, please don’t hesitate to reach out to me directly. We appreciate the opportunity to make things right. Sincerely, Paige Nash Client Experience Manager The Ford Store San Leandro 510-347-4174 jnash@sanleandroford.com

February 17, 2026

I had a bad start with them I had to talk to the main manager and he got working on it and at the end they did the work More

by Linda
Recommend Dealer
Yes
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Feb 17, 2026 -

The Ford Store San Leandro responded

It’s great to see that our manager was able to address your concerns and get your Ford F-150 service completed. Thank you for your patience as we worked through the initial hiccup. We appreciate your trust and look forward to serving you again. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

February 15, 2026

It went well Jose was good at letting me find a car that works best for me. More

by Msatkins94
Recommend Dealer
Yes
Employees Worked With
Jose
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Feb 16, 2026 -

The Ford Store San Leandro responded

We appreciate your five-star rating. We’re pleased our team guided you to the right option and that your Ford Edge service went smoothly. We look forward to assisting you again. Paige Nash Client Experience Manager The Ford Store San Leandro 📞 510-347-4174 📧 jnash@sanleandroford.com

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