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2,336 Reviews of Babylon Honda - Service Center
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March 01, 2018
Everyone is always so nuce Fenix is just such an asset to your service department !! He always starts with "How are you? How's the family?" How can I help you today ?" Such Fenix is just such an asset to your service department !! He always starts with "How are you? How's the family?" How can I help you today ?" Such a professional !!! Explains everything in detail , and makes sure I understand the repairs or service being done to my Pilot . More
by ANTIE02
Verified CustomerEmployees Worked With
Fenix Villar
Helpful February 28, 2018
Professional As much as the center and representatives are very professional, there's always room for improvement.I like the service. Very clean environments.Great As much as the center and representatives are very professional, there's always room for improvement.I like the service. Very clean environments.Great attitude. More
by amaf
Employees Worked With
Claudia
February 27, 2018
Top notch service Steve did a great job, explained the entire process right from the begining. Everything was great. Only recommendation is you put signs up in the wa Steve did a great job, explained the entire process right from the begining. Everything was great. Only recommendation is you put signs up in the waiting room to let people know how to work the WiFi. Thank you . Pete Eich More
by peter.eich
Employees Worked With
Steven Ferchak
February 27, 2018
Good and fast service really enjoyed the customer service when I came for my oil change. Not only was it a quick and convenient, the staff was very friendly and helpful. really enjoyed the customer service when I came for my oil change. Not only was it a quick and convenient, the staff was very friendly and helpful. More
by YATASH
Employees Worked With
Steven Ferchak
February 26, 2018
This is my first and last time Ok, so I don’t have a fancy new Honda, but it’s mine I received it as a gift (it was originally purchased @Babylon Honda) and I love it and plan to ha Ok, so I don’t have a fancy new Honda, but it’s mine I received it as a gift (it was originally purchased @Babylon Honda) and I love it and plan to have it a long time. My first is there I got Claudia and set up detailing and wanted an remote start for the car... she handled setting up an appointment with me as if she were doing me a favor. I’m not one to say anything hey maybe she was having a bad day. I called Claudia back with question about the remote but when I didn’t receive a call back - (they didn’t tell me she was off till I complained about no call back).. I asked about the remote also having lock/unlock feature and was told they didn’t make those for cars that old. I said I had just had one in a 1997 Toyota done at Best Buy 9 years ago and was told well we don’t recommend using OEM parts ( funny thing about that - guy at Best Buy says Babylon Honda subcontracts our to them... seriously people???) At any rate I cancelled the remote with Honda. Now the day of my detailing appointment when I brought the car in guess who I get Claudia.....still the same attitude no missing it this time... what I’m not worth your time?... you’re certainly taking my money. When I came to pick up the car it was dark and for the most part I was very happy thought it looked good for and $169 + tax and having it for 8 hours it should. What I wouldn’t see until the light of day and until I opened the back up ...were stains still on the carpet ... dirt still on the sides inside and along the back. At that price, for the crappy attitude and shoddy work they won’t be seeing me again. I’ll bring my much loved Honda to a place where it will truly be cared for. More
by CRV2004girl
Employees Worked With
Claudia
February 24, 2018
Best service department I only trust taking my car here instead of a regular mechanic. Wait times are reasonable, they have flexible scheduling and the technicians know what I only trust taking my car here instead of a regular mechanic. Wait times are reasonable, they have flexible scheduling and the technicians know what they are doing. They have a very clean facility and such a comfortable waiting room. The young girls up front are helpful and very sweet. Lately I've been seeing the service adviser named Christie. She is very welcoming and made everything a breeze. More
by kellyann
Employees Worked With
Christie
February 07, 2018
They used to be good I have a 2006 Accord that has over 200K miles. I needed an alternator which they replaced for the ridiculous fee of $900 when I could have gotten it I have a 2006 Accord that has over 200K miles. I needed an alternator which they replaced for the ridiculous fee of $900 when I could have gotten it done for less but I was ok with it. I went there last Saturday to get an oil change and was told by the way your drive belt is in the "yellow" and really should be replaced. First why is the drive belt not included with the over priced alternator and secondly if not why not tell me when they are replacing the alternator that the belt needs to be replaced. There would not have been any additional labor as the belt needs to be taken off in order to replace the alternator. This is their way of getting soaking the customer for money More
by not happy customer
Employees Worked With
do not know service adviser name. Last one was Calaudia
November 27, 2017
Great service Was a pleasure to work with and would recommend to friends and family, i am very satisfied with the service thanks so much Babylon Honda Was a pleasure to work with and would recommend to friends and family, i am very satisfied with the service thanks so much Babylon Honda More
by Jreyes
Employees Worked With
Fenix Villar
May 22, 2017
Absolutely worse service experience I have ever had!! I scheduled a routine oil change. I was told by the sales advisor (Steve Ferchak) that a part needed to be replaced and wasn't covered by the warranty I scheduled a routine oil change. I was told by the sales advisor (Steve Ferchak) that a part needed to be replaced and wasn't covered by the warranty. I asked if we could call the warranty coverage center together to confirm. After calling within 2 minuted we found that yes the repair was covered in full!!!! Then when the repair was done I saw my car pull up and it sat there in the parking lot. I inquired as to why I was still waiting and I was told he (Steve) was with a customer. Guess what? He wasn't!! He was sitting in the back doing paperwork. Not mine!!This is the third time this has happened at this particular service center. I did speak with a manager Mr.Marino who was nice enough but not even really listening. I do believe this service center is a dishonest one and does not care about its customers only the money they try to defraud!! I will follow up with an outside agency because I have all of the paperwork proving my complaints. Stay away from this place!! More
by Irritated one11704
Employees Worked With
Chris Marino, Steven Ferchak
April 30, 2017
Beyond my Expectations On 4/29/17 Saturday morning around 7am I went to get my 2010 Honda Accord serviced. On Saturday evening I drove off the lot with a 2014 Honda Accord On 4/29/17 Saturday morning around 7am I went to get my 2010 Honda Accord serviced. On Saturday evening I drove off the lot with a 2014 Honda Accord EX-L.... How do you ask? His name is Thaddeus Brewer, the best Sales Guy ever. I met him at the Service Center and he overheard me talking to Donna (another great person who is at the Service Center) about me walking home since my car would be there for a while. I was setting up my fit bit and almost left, Thaddeus called out to me and spoke about how great it would be if I was in a newer vehicle.... me being skeptical about everything I said if he could make it happen, then I would give it a shot. He said he would call me once he reviewed some information.... This is where I said to myself, it's not going to happen. Sure enough Thaddeus called me around 9am as promised... He first asked me about my walk, we had a laugh about it then he said he would like to show me some cars. Because Thaddeus knew I did not have my car, he actually picked me up.... who does that. From there, that is when all the magic happened, Thaddeus was such an honest guy, he walked me through the process and made sure I was aware of everything. He even missed his lunch break. He drove me back home to ensure I had all necessary information because he was very confident with the process. He knew I was going to leave with a newer vehicle. Sure enough I did... and loving the car. Everyone during this process was great. Donna the Service Advisor at the Service Center was really nice when I came to clean out my old car. The Finance guy was awesome because he was able to work with numbers. Office Manager was also great because she was friendly and kept the positive vibes throughout. Most importantly Thaddeus made everything come together for me, he was very personable and honest. He did not pressure me like your typical sales guys (perception). But rather he made me feel like an individual. His Customer Service was 'Beyond my Expectations'. This is my second time buying a Honda from Babylon Honda and I was very pleased both times. I would recommend anyone looking for a Honda to go there; you won't be disappointed. Also, if you own a Honda and it needs to be serviced, go to the Service Center that is close by. Everyone there is also great. More
by cetheart
Employees Worked With
Thaddeus Brewer
