The Sharpe Collection

The Sharpe Collection
1010 28th St SE
Grand Rapids, Michigan 49508

Sales: (616) 452-5101
Service: (616) 452-5101
Parts: (616) 452-5101

Manufacturers: BMW, Jaguar, Land Rover, MINI

Most Reviewed Employees
There are no Employees listed for this dealer yet.
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Dealership Amenities
There are no Amenities listed for this dealer yet. Dealer Amenities are for Certified Dealers.

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 8:00 PM

Tuesday: 9:00 AM - 6:00 PM

Wednesday: 9:00 AM - 8:00 PM

Thursday: 9:00 AM - 6:00 PM

Friday: 9:00 AM - 6:00 PM

Saturday: 9:00 AM - 4:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 8:00 AM - 1:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
86 Reviews
The Sharpe Collection

Overall Score: 5 Star Rating4.8



About The Sharpe Collection
Certified: The Sharpe Collection
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, The Sharpe Collection has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



MurphyS
5/18/2012 12:42:04 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Shaun Waid

My Review of The Sharpe Collection:
We had an outstanding sales experience when we purchased our new 2012 Mini Countryman through Sharpe and specifically Shaun Waid. His attentiveness and honesty help us select many features we would have overlooked.

Recently we took the car back for a warranty/service question and was pleasantly surprised by how well Shaun took care of us and the vehicle. The shop work was perfect and communication through Shaun was top notch - kept informed through every step of the warranty process. The Mini side of the business is outstanding!

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gocamping1
5/12/2012 9:09:00 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Service intake Reps

My Review of The Sharpe Collection:
I have had nothing but a positive experience with Sharpe service. Unfortunately I wasn't able to purchase my I BMW from Sharpe BMW because of certified pre owned availablility, but that hasn't changed the level of service that I have received from day one. I have never waited longer then one day after a call for service, with it usually being the same day. Just wanted to say thanks again...

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Kingx
4/29/2012 1:54:38 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Quentin Groce

My Review of The Sharpe Collection:
I've purchased 10 new cars in the last 12 years and I've dealt with MANY different types of sales associates/client advisors/dealers but I have to say the easiest purchase to date has been at Sharpe BMW. It’s a good dealership from the owner to the finance manager but what really made it top notch was one particular BMW Client Advisor: Quentin Groce.

My wife and I aren’t older folks buying a luxury vehicle and sometimes when we walk into dealerships sales people assume “there’s no way they are serious about buying anything” and thus don’t give you the time of day. Quentin treated us like he was sure we were there to buy from day one. He allowed us to test drive the vehicle on our own after going over all the functions which we HIGHLY appreciated so my wife and I could freely discuss our thoughts while driving. He was even willing to do a second drive along with us if we changed our mind on driving alone.

We went through the purchase of a new 2013 X3 M-Sport 35i with him from factory order through to delivery, a period of over a month. At every point along the way he kept us updated, answered all questions and was very professional and knowledgeable. There’s no pressure to buy but rather he informs you of what is available and lets you know the pros AND CONS of options. I appreciate the fact that he tells it like it is and doesn’t sugarcoat something to make it sound great when it isn’t since this leads to purchase regret on the ownership side. Most sales people try to make everything sound like you should get it (especially with a brand like BMW that has a lot of hype), which I guess is good for the dealership or car manufacturer in terms of preliminary sales but unhappy buyers don’t return and aren’t brand loyal when they get burned. A lot of sales people don’t get that simple concept but Quentin is an exception.

Prior to final delivery Quentin even sent us pictures of the vehicle on the delivery truck as it came in even though we didn’t ask for it. Makes you know he’s just as excited about your vehicle as you are. As car enthusiasts this is an important factor. On delivery day we entered to find our vehicle prepped in the showroom and to my wife’s excitement a huge bow was added for a little extra touch. Before we drove out all our questions were answered and he took his time to run through everything in the vehicle with us and addressed all the last minute concerns. There were other customers there looking for vehicles since it was a Saturday but that didn’t sway him from the finishing the job at hand. Now if the vehicle holds up as it should, BMW’s got another loyal customer thanks to people like Quentin. Keep up the good work!

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Ndbill
3/5/2012 2:31:37 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Erdei

My Review of The Sharpe Collection:
After leasing 3 Series vehicles over the past 15 years through Sharpe BMW I recently purchased a 2011 328i with them. My sales contact, Dan Erdei, was helpful and persistent in my search for the color and option combinations I was seeking. I recommend him for anyone seeking to make a purchase or a lease through Sharpe.

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ejgarcia
2/21/2012 11:20:48 PM

Overall Score: 4 Star Rating   4.4  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Dan Erdei

My Review of The Sharpe Collection:
As this was my first time buying a car from a dealer, I was a bit nervous! Fortunately, I worked with Dan who was easy to work with, straightforward, and kind. The car was in phenomenal shape besides some strange residue in the rear seats. So I refused to sign anything until they cleaned it. They called a leather expert and really made sure that I was content with the car. Unfortunately, it took awhile to close the deal due to some computer glitches and other things outside of Dan's control. No biggie, the manager let me pick something out of their shop due to the wait, they ordered pizza during lunch, and I drove home satisfied. Did I mention the car is amazing?

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talexander8
2/17/2012 3:57:40 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave Wodarski

My Review of The Sharpe Collection:
I just picked up my Range Rover from being serviced by Sharpe Land Rover of Grand Rapids. I am always a skeptic when picking up a vehicle after being serviced; never knowing what to expect. Did the service team get to the root cause of the issue which I needed service for? Was it fixed properly if at all? Will I get charged more than expected for less work than expected?

This was my first experience with Sharpe Land Rover of Grand Rapids. When I brought in my Range Rover for service I was greeted by Dave Wodarski. I was impressed with his friendly professional demeanor. Dave was focused, attentive, and inquisitive about understanding the issues which brought me to this clean, efficiently and professionally run service department.

Once Dave Wodarski confirmed he understood my concerns I was off in a clean courtesy vehicle without delay. As promised Dave called back after his service team did a complete diagnostics and quality inspection of my vehicle. He intelligently explained his finding in a meaningful way which I could understand. We agreed on a price, items to be serviced and he set expectations for completion. Hah, sure this will happen, the cynic in me thought after I hung up with Dave.

So I must share what did happen. Mr. Wodarski called me back alright; a day ahead of schedule stating my vehicle was ready. Upon my arrival, Dave kindly greeted me and reviewed the service work which was performed. Dave Wodarski and his expert service team completed all expected repairs as well as fine turning my Range Rover for optimum performance and performed some preventative maintenance. The bill was as agreed upon. My Rover looked brand new; washed and vacuumed waiting for me inside a clean heated service center.

I recommend Land Rover owners visit Mr. Dave Wodarski at Sharpe Land Rover of Grand Rapids for a kind, respectful service experience for your Land Rover. I would also encourage you to stop by to ask Dave to perform a free preventative maintenance diagnostic of your Rover. We go to the dentist twice a year for prevention and cleaning, why not do the same for the vehicle protecting us and our loved ones. For those of you planning to join the Land Rover Family, Sharpe Land Rover of Grand Rapids has a nice selection to see. Should you choose to test drive one elsewhere call Dave in advance to coordinate an inspection during your test drive so you will be sure of the quality and condition of your purchase. www.thesharpecollection.com or www.landrovergrandrapids.net

Thank you Dave for exceeding my expectations!
-Todd Alexander

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veronica14
1/14/2012 10:34:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Shaun Waid

My Review of The Sharpe Collection:
I purchased my new MINI cooper right before the New Year from MINI of Grand Rapids, I cannot be thankful enough for the help of Shaun Waid. I live out of state , and was on a time crunch to get back to D.C I received very good customer service. He is very knowledgeable and all the information he provided let me know this was the right car for me. I am very happy with my purchase. I asked Shaun if my MINI could get tinted windows, not only did he make it happen in the limited time I had, but He went out of this way to look up the regulations in D.C. Thanks so much Shaun and MINI of Grand Rapids for all your help, it is greatly appreciated. - Veronica Y

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bradclark
11/4/2011 3:22:29 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ashley

My Review of The Sharpe Collection:
I scheduled my MINI convertible for some warranty work as well as a full detailing (inside and out). While the work took a little longer than I expected, I wasn't bothered by it since I was given a brand new loaner to use. I received my car back today it it looked like new thanks to the fine detailing service! Thanks!!!

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NilesRiese
11/3/2011 12:36:05 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Daniel Erdel, Melissa Friske Bryan Dandurand

My Review of The Sharpe Collection:
Everyone at Sharpe BMW has treated me very well calling me by name. The have always been very freindly and helpful and the work has always been to my satisfaction.

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pjeanwarner1000
10/28/2011 11:59:28 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Quentin Groce

My Review of The Sharpe Collection:
My sales associate, Quentin Groce, was everything one would hope for in shopping for a fine motor car...namely, professional, courteous and knowledgable. I was impressed with the quality of my BMW but it was the rapport with the sales associate that put it over the top for me. I was thorough in visiting nearly every dealership on 28th street. Although there were other vehicles that were possibilities, I felt the sales people and managers of these dealerships were heavy handed. With Quentin, there was no pressure and thanks to him, my purchase experience was pleasant as well as rewarding. I hope to stay with the BMW family from here on in and would hope to work with Quentin on my future purchases. Patricia Warner

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