My Review Of The Volvo Store:
Once again, Tim Estler epitomizes what a Super Star Service Advisor, as well as Volvo team member, should be! No surprise either based on past service from Tim!
I received 2 recall letters for my 2012 S60 on Saturday, July 9 at which time I called Tim. Talk about proactive top-notch service --- Tim already had what he called a “Christmas” appointment on the books for me for these 2 recalls in that the dealership had been notified that my car could in fact have these “defects”. Tim was merely waiting for my receipt of the letters from Volvo NA in order for an appointment to be made. Not only was Tim able to get me in that same day so that I would not have to interrupt my work schedule, his team also had the parts available should the inspection result in my car needing the procedures to rectify the recalls, which it did. All the work was completed within that afternoon! Recall letters received, appointment made, repairs completed all within 4 hours!
Volvo service simply does not get better than what Tim provides! I see a number of comments about Tim on this site. One recent very satisfied client stated, “Tim takes the whole after-sale experience to a new ethereal plane.” In my opinion, one needs the Hubble telescope to see the ethereal plane way below where Tim is with his incredible service, coupled with a depth of Volvo knowledge that could only be surpassed if Tim was born into the AB Volvo family! Once again, Tim, you not only hit the mark of excellent service, you achieved a new level! Simply, THANK YOU!
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