I just had a GREAT service experience provided by Tim Estler who is a service technician at The Volvo Store. I currently drive a Volvo Cross Country Wagon and one of the headlights recently went out. Upon reading the owner's manual in the car, the diagrams led me to believe that the installation would be a breeze. After purchasing the bulb myself, I opened up my hood to find that the manual drastically understated the ease of access to the Low Beam bulb that I was intending to replace. Tim had previously been recommended to me as a contact at the Volvo Store, and done basic maintenance on my car in the past. When I called him with my concern, he kindly mentioned that there were just a few crucial steps and techniques that I needed to be aware of in order to complete the installation. That's right, he TALKED me through it for a little over 10 minutes and helped get me around all the components that stood in my way. Tim was polite, knew EVERY piece of equipment that I needed to touch in order to access and replace this bulb (without even being there), and most importantly didn't insist that I bring my car in for this routine repair. He was friendly and willing to help, and even offered me a "way to go" when it was all over. Thanks for the great service, Tim, and thanks for the complimentary pat on the back. I HIGHLY recommend using the Winter Park Volvo Store, and even more highly recommend contacting Tim Estler for any service needs.

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I recently had very bad experience with The Volvo Store in Winter Park FL. I had my car serviced there twice and each time the car was serviced and inspected with comments that everything was normal. The car recently developed a noise so I came by the dealership and I was told that two of the wheels are bent and that is the cause for the noise and it would take $1200 to fix the problem. I took the car to a tire shop for another inspection and they told me that the tires were cupped and that the wheels were fine. I went back to the Volvo store and they told me that yes it was actually the tires that were making the noise and that was because the tires were not rotated during 15000mile serves. I’ve tried to explain that I came to the dealership so they can service, inspect, and recommend services for the car. It was to my surprise that, no one has asked me about the tire rotation up until now. They were rude and told me that it wasn’t their fault and that I need to replace the tires at my own cost because it was not covered by the warranty.
I was very upset because first they did not recommend rotating the tires during 15000mi service, second they wanted me to pay and replace wheels that did not have any problems, and third they gave me false inspection reports that indicated no problem with the tires. It is clear that the Volvo Store in Winter park neglected to properly inspect the car and resolve the problem. I am very disappointed with the quality, experience, and honesty that I received from this dealership. No one including the management at Volvo store admitted that they did a mistake and/or apologized for it.
I am forced to pay $504 dollars to replace the tires that were damaged due to negligence of The Volvo Store at Winter park, FL.

They don't care about helping people, all they care is about money. They are franchise so the corporate volvo office doesn't have any control over them, so they don't care if their customers are unhappy.

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Tim Estler in the Service Department is professional, informed, and reliable. Mr. Estler consistently walks me through what needs repaired and WHY. Further, he keeps me updated on upcoming repairs to (budget for) and put on my calendar in order to keep my 2004 Volvo in top running condition for the long haul. Tim is also a long time Volvo owner so he understands my desire to fix the little things along with doing regular maintenance so that my car remains 100% authentically a Volvo. I'm never left waiting without knowing exactly what's going on with my car and Mr. Estler fully explains all charges so there is never a surprise when I see the bill. I highly recommend working with him for your repair needs.

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I bought my Volvo here and had a very positive buying experience with the salesman Bill Ketterman and the sales manager. Tim Estler, the service manager was excellent and made certain that my minor issue was resolved...I have had over 50 cars and this Volvo and the experience is right near the top!

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Fast, efficient service. They take care of their customers. From walking in the front door to driving out of the service area they make the service of your car a pleasant experience. there are no hidden surprises in the final bill, they are always clear and up front what the charges are and what needs to be done. I always feel comfortable getting back on the Interstate after being serviced at the Volvo Store in winter park, fl

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OK- I bought a CPO 2008 XC90 in January from the Volvo Store in Winter Park. There were some initial issues, but I thought nothing of it. I was at another car dealer several months later and he informed me that my CPO was in a wreck. I called Bill (sales manager?) at the Volvo Store. He was courteous from the first minute. Within the first 5 minutes I went from extremely aggravated to reassured. After some research--- turns out the 'CarFax' they had was not accurate (not their fault- CarFax went in after the fact and changed the report and did not notify them).
There was some question to me about the 'legality' of the transaction and Bill's response was 'Regardless of who is right, you're not happy with the car. Let's figure this out and get you happy." We worked together over the next 2 weeks to come to a fair resolution (more fair to me, by far, then them). Picked up my new 2011 XC90 last night.
Everyone (Bill, staff, etc) were as nice as they could be- I thought after the nightmare of the CarFax thing, they would be over me as a customer, but NOT THE CASE. It worked out so well I almost felt guilty.
A definite recommend- Bill and his staff are courteous, easy to deal with and put the stigma of bad car dealers aside.

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Service dept. repaired a nail in rear tireafter I called at 4:00 pm on trhe Saturday before Easter Sunday. I was leaving on easter to drive 600 miles to our home in NC. The Volvo store service dept. was to close at 5:00 that day, so they had to make room for me to fix the tire that day. They were very courteous and definitely went over and above my expectation considering that it was late on Saturday afternoon and they could have easily said they were too busy and were closing in an hour. That was the answer I expected, but was pleasantly surprised. It is nice to see that good service still exists. I have told numerous friends about this occurence.The Volvo Store should be commended as an outstanding dealership and I look forward to going back.

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Once again, Tim Estler epitomizes what a Super Star Service Advisor, as well as Volvo team member, should be! No surprise either based on past service from Tim!

I received 2 recall letters for my 2012 S60 on Saturday, July 9 at which time I called Tim. Talk about proactive top-notch service --- Tim already had what he called a “Christmas” appointment on the books for me for these 2 recalls in that the dealership had been notified that my car could in fact have these “defects”. Tim was merely waiting for my receipt of the letters from Volvo NA in order for an appointment to be made. Not only was Tim able to get me in that same day so that I would not have to interrupt my work schedule, his team also had the parts available should the inspection result in my car needing the procedures to rectify the recalls, which it did. All the work was completed within that afternoon! Recall letters received, appointment made, repairs completed all within 4 hours!

Volvo service simply does not get better than what Tim provides! I see a number of comments about Tim on this site. One recent very satisfied client stated, “Tim takes the whole after-sale experience to a new ethereal plane.” In my opinion, one needs the Hubble telescope to see the ethereal plane way below where Tim is with his incredible service, coupled with a depth of Volvo knowledge that could only be surpassed if Tim was born into the AB Volvo family! Once again, Tim, you not only hit the mark of excellent service, you achieved a new level! Simply, THANK YOU!

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I've always been apprehensive to go to a dealer for service work on my vehicle, but Tim made me feel completely confident and comfortable not only in the service I was getting but in how I was treated as a customer as well. He is friendly, honest and a fantastic representation of who and how a Service Advisor should be. After multiple previous experiences with other repairs to my car, I have been brushed off and treated as just another invoice more times than I can count. But Tim takes the time to explain what needs to be done, why and what can/should/will happen from that point forward for the care and performance of my car. It is so nice to be talked to and not neglected as a customer. I will only bring my car in when Tim is working and highly recommend him to anyone needing/wanting high performance care not only to their vehicle but as a person as well.

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I was new to the Orlando area, but not new to Volvo's. Let me start out by saying I normally like to do work on my own cars. That said, I wasn't about to start tinkering with my CPO S40. I've always been apprehensive working with most dealerships because they tend to brush off most customers like...well like most any other customer and in general not make any extra effort on the customers behalf; just work on the car and give it back.

Then there's Tim. Tim takes the whole after-sale experience to a new ethereal plane. When I moved to Orlando I needed some work done on the S40 that I couldn't handle. So I reluctantly get on the phone and setup an appointment to bring it in. Tim greets me with a hearty handshake and an explanation of what could be the issue and potential resolutions. Here's where the Service Manager earned his gold star. Tim is nearly 99% right at diagnosing the problem immediately. Why? Tim used to be one of the mechanics at the Volvo Store. What does that mean? Generally speaking, no surprises come bill time! They even offer complimentary enterprise cars (at least for CPO) which means I don't have to schedule 2 weeks in advance or have to worry about not having a car in an emergency!

It's almost a shame I live back in Texas, because these guys can't stack up to Tim's friendly/humorous demeanor and all-around super knowledge.

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