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Theodore Robins Ford

3.2

27 Lifetime Reviews

2060 Harbor Blvd, Costa Mesa, California 92627
Call (800) 494-0756

Latest Reviews

May 03, 2017

"BRAKE BOOSTER, 2013 EDGE, CHECK ENG. LITE ON"

- CHRISTY J CATLIN

BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAME IN SAID "BRAKE BOOSTER IS LEAKING AND CHECK ENG. LITE COMES ON AND OFF. WAS TOLD IF THEY REPAIR WHAT I SAY, NO WARRANTY, SO FOR $150.00 HE CALLED AND SAID"BRAKE BOOSTER LEAKING. IT IS ALL OVER INTERNET, TECH COULD FIND IN 3 MINUTES, I;M SURE HE HAS DONE PLENTY SINCE THERE IS A RECALL FOR 1 MONTH EARLY PRODUCTION DATE THAN MINE. PARTS FORM SERVICE $190.00,PARTS FORM THERE PARTS DEPT $140.00?? WAS TOLD $150.00 FOR CHECKING SYSTEM WOULD APPLY TO REPAIR. WANTED $150.00 TO CHECK ENG. LITE. ADVISERS HAVE NO IDEA ON HOW VEHICLES WITH OBD2 FUNCTIONS CHECK ENG LITE IS A RESULT FROM BOOSTER LEAK, TOLD HIM , HE DID NOT UNDERSTAND. I UNDERSTAND THEY ARE IN THE MAKE MONEY BUSINESS. TOTAL $767.00 PLUS TAX' PARTS $140.00 MISC ..$27.00 LABOR $500.00?????? PLEASE DO YOUR HOME WORK

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Employees Worked With

NED

March 18, 2017

"Deceitful and dishonest"

- Rickward619

I call Theodore Robbins and inquired about a specific lease special. The salesman told me they had the specific car. I confirmed with the salesman the vehicle in stock was the correct color and trim level described in the lease. When I arrived two hours later I found the vehicle had never been in stock. Instead they tried to sell me a higher priced model. They even told me a second costumer call about the car they were showing me but it was "First Come First Serve." The second customer arrived to look at the car while I was at the delearship. The salesman eventually said he would look for the lease vehicle. He said he found one and would call the next day when they transferred it in. I never received a call from the salesman or delearship. If the four delesrships in Orange County I went to this was by far the worst customer service I received. It was obvious they care only about getting customers into there showroom and selling cars, NOT THE CUSTOMER. I will never return to this delearship.

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Employees Worked With

Several

February 10, 2017

"Awesome car buying experience! "

- BrianA

Courteous, Welcoming, Knowledgeable, and MORE! One could not ask for a better car buying experience with the staff (Jason Corrigon) at Theodore Robins Ford. From start to finish I was provided with the utmost respect and genuine customer service throughout my experience when purchasing my new car. Every step was carefully crafted and communicated, and there was no "BS" when making and closing the deal. I would recommend Theodore Robins Ford and Jason Corrigon for your next car buying adventure.

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Employees Worked With

Jason Corrigon

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Photos & Amenities

  • Free Starbucks coffee and tea
  • Free WiFi
  • After Hours Drop-Off
  • Shuttle Service
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Pet Friendly
  • Quick Lube
  • Television
  • Vending Machines