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Theodore Robins Ford

3.0

29 Lifetime Reviews

2060 Harbor Blvd, Costa Mesa, California 92627
Call (800) 494-0756

Latest Reviews

June 09, 2017

"Ignored by the sales department "

- Confused

Well it happened again! Ignored by the sales people. Looking at Transit van for 25 minutes. When I circled around two sales men, one walked away, the other finally asked do you need help. Then had an attitude when I said well yes! No need to go on. Good Luck!!!!

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Employees Worked With

????

May 30, 2017

"Too many calls, not enough action"

- Love F150's

A few months ago, a scheduled maintenance trip and minor warranty issue ran 3 or 4 days over, and I needed to initiate call to find out the vehicle was ready. It was made "fight" with a $75 gift certificate for future use at TRF. This latest exercise was with the body shop. Initial repair ran least one week over estimate and upon repair, the work was not, "back to new" condition (I have a 2016). Follow up with insurance and TRF resulted in allowing a full replacement of the part, as I initially suggested would be required, but we are now 9 days behind without even a pro-active contact from the body shop. Also, Mr. Robins, try calling your own dealership. Only one of four times am I able to talk with a live person on the first attempt. An extremely frustrating business to attempt to work with.

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Employees Worked With

Body Shop- Chris, Johnny

May 03, 2017

"BRAKE BOOSTER, 2013 EDGE, CHECK ENG. LITE ON"

- CHRISTY J CATLIN

BE FOR WARNED THE SERVICE ADVISERS ARE JUST FAST FOOD ORDER TAKERS. ONLY TO BE FAIR TO NED, I HAVE BEEN IN THE INDUSTRY FOR 30YRS IN COSTA MESA. CAME IN SAID "BRAKE BOOSTER IS LEAKING AND CHECK ENG. LITE COMES ON AND OFF. WAS TOLD IF THEY REPAIR WHAT I SAY, NO WARRANTY, SO FOR $150.00 HE CALLED AND SAID"BRAKE BOOSTER LEAKING. IT IS ALL OVER INTERNET, TECH COULD FIND IN 3 MINUTES, I;M SURE HE HAS DONE PLENTY SINCE THERE IS A RECALL FOR 1 MONTH EARLY PRODUCTION DATE THAN MINE. PARTS FORM SERVICE $190.00,PARTS FORM THERE PARTS DEPT $140.00?? WAS TOLD $150.00 FOR CHECKING SYSTEM WOULD APPLY TO REPAIR. WANTED $150.00 TO CHECK ENG. LITE. ADVISERS HAVE NO IDEA ON HOW VEHICLES WITH OBD2 FUNCTIONS CHECK ENG LITE IS A RESULT FROM BOOSTER LEAK, TOLD HIM , HE DID NOT UNDERSTAND. I UNDERSTAND THEY ARE IN THE MAKE MONEY BUSINESS. TOTAL $767.00 PLUS TAX' PARTS $140.00 MISC ..$27.00 LABOR $500.00?????? PLEASE DO YOUR HOME WORK

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Employees Worked With

NED

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Photos & Amenities

  • Free Starbucks coffee and tea
  • Free WiFi
  • After Hours Drop-Off
  • Shuttle Service
  • Authorized Accessories Store
  • Authorized Parts Store
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Pet Friendly
  • Quick Lube
  • Television
  • Vending Machines