"Like stepping back in time dealing with the jokers"
This dealership has go to be investigated for fraud. Just outright lied during the sales process and really took me. I trusted the Ford brand meant I could trust the dealership staff to be straight forward and honest. Instead they lied about the lease money factor, tried to sneak in extra fees and flat out lied about what is included in the maintenance plan. Shame on Ford for letting this continue to put a black mark on the brand and shame on me for trusting Ford.
"Diagnostic and repair Tire pressure warning"
Bought an Escape from a dealer in NV as they had what I was looking for and I was there visiting relatives. 10 miles from dealer the TPS comes on. I checked tires, re-calibrated, checked tires again. Light still on. Theodore Robbins was closest dealer. Service Advisor Andrew wrote it up and estimated 45 minutes. That was way off as they had an employee party and ALL of them participated at the same time. After a couple hours and a few complaints from me Andrew finally got it done. Not all his fault, but the dealership made me feel as if they survive of warranty work, and have little desire to help a walk in. Andrew was polite and apologetic and told me he'd like to earn my business.
"Overcharged and broken promises"
The was ready a day after promised. They failed to return phone calls. They charge 30% more for parts than for the exact same parts found elsewhere. Their labor rates are outrageous and the time they claim it takes to complete work is a joke.
They were rude when asked about all this.