Thomas Acura

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Thomas Acura:
Unfortunately I didn't catch the name of the "head guy of used car sales" today but I was quite surprised. I am 19 and have been working full time/going to school my whole life. If I sell my current car and add in extra money I could easily afford an acura rsx. I told the guy Im looking to pay around $15k for a used rsx. He then replies "Ok well we offer financing.." so I cut him off and just say "no the car will be payed fully off." This asshole seems to be unhappy with where he is at in life because he replies to me "is mommy going to be writing a check or..?" I was shocked at what he said to a serious customer. He then offered me a 02 rsx with over 60k miles for $15-$16k... wow... this guy not only insults me but offers me a shitty deal. I would recommend people go to a different acura dealership.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Thomas Acura:
Can't believe the kind of service they provide for a $45000 car. Rude and unprofessional. Spent 7 hours and almost walked out at the 6th hour without the car. Bad attitude. I don't recommend anyone to buy a car from them. It was a very unpleasent experience without even negotiating. I was paying them what they asked for and even then they had a problem with it. I have heard of buyers remorse but seemed like the sales manager and the finance manager had the seller remorse >)

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Thomas Acura:
My family and I have owned many vehicles and dealt with many dealerships with both good and bad experiences. However, the experience I've had at Thomas Acura was beyond horirble.

Paul, my main salesperson, knew NOTHING about the Acura TSX I was looking at!! He didn't even know about the simple, standard features in the car! On top of that, we traded in a vehicle. Prior to trading in, we looked up the rates in the Blue Book, so we knew what we were working with. They gave us a sub par price, but when it came down to cutting deals for the new Acura, they tried to drop the price of the trade in from $10,300 to $9000something. According to the Blue Book, the dealer trade in price for my vehicle ranges from $11-13,000. Then they went on this whole rant about how they were doing us a favor. YEAH RIGHT.

So after the trade in and new car business was taken care of, it took them FOREVER to clean and was the car. I mean, we were the ONLY customers there at the time and it was near closing, so there were no other cars for them the service! When the car was finally ready for me to drive home, they told me that I needed to go back in the near future so they could remove the watermarks on my car, because apparantly, that special service guy was on vacation. Paul told me that we can come anytime and it would only take 1-2 hours.

I took the car back yesterday to fix the watermarks. We even called ahead and spoke to Paul to confirm this service and to make sure that if we brought it in at that time, we'd be able to get it back the same day. When we got there and spoke to Paul and an employee in the service department, they said that it'd take about 2-3 hours. Fine, that's acceptable. However, as my mother and I were pulling out of the lot, Paul comes up to the car and says that we need to leave it overnight because that technician was once again not in. Paul and the other employee then promised that the car would be done by noon today, so we didn't bother to borrow one of their vehicles.

So what happens at noon today? I called them to check up on the status. Was it done yet? OF COURSE NOT! Paul told us around 12:30 pm that they had started working on it and it'd be done in a few hours. This time, I decided not to deal with Paul, because he clearly has no idea what he's doing. I called the dealership and complained to their receptionist and told her the story and she transferred me directly to the technician in charge. Guess what the technician told me? THEY HAVEN'T STARTED WORKING ON MY CAR YET!!!! I was LIVID. The technician told me that my car wouldn't be done until 6 pm.

I've had to reschedule my day and sit around and wait for the dealership to get their act together. I am apalled by their uneducated salesman and I am livid that Paul kept feeding me excuses and speculations rather than just tell me the truth straight up.

Never again will I do business with them and I will make sure that no one I know does business with them either.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Thomas Acura:
When we received the vehicle, the first thing I noted (the next morning prior to going out of town) was that the vehicle interior was scuffed, dirty, and had a reddish sticky sawdust type gunk all over the dash, seats, and door panels. We did not mention this to the dealer immediately since I departed for an out of town assignment for almost one week. When I returned, I reexamined the vehicle (nobody drove the vehicle while I was gone) and noted several significant scratches on the interior door grab handle and a deep cut on the passenger side door sill. There was also a minor scratch on the metal console trim. I took the vehicle back to the dealer, spoke to our sales person, and requested that these items be fixed. I also complained about the poor vehicle preparation. The sales person apologized and informed me that vehicle preparation had been a problem since their primary person was on vacation. In any case, these items were fixed.<br><br>Within a few days of the previous visit to the dealer, the engine warning light came on. Since the owner&#8216;s manual states that this warning light may signify a serious problem with continued driving, we contacted our dealer the next morning. The vehicle was brought in the next day. We were told that this was a computer programming error. After driving the vehicle home from the dealer, the problem returned. For a second time we returned the vehicle to the dealer. This time the dealer told us that it was a &#8216;random misfire&#8217; and again told us that the problem was fixed. They also informed us that they test drove the vehicle at least 10 miles. Upon driving the vehicle home, the warning light came on again. We took the car back for a third time. We were told that Acura would have a &#8216;master technician&#8217; attend to the vehicle. The service representative called to inform us that a random misfire had occurred and the previous attempts to upgrade the system had been unsuccessful due to improper upgrade programming. We were assured that this problem was fixed. Prior to picking up the vehicle, we had also informed our service representative that the AM radio was not working. We were told that there was nothing wrong with the radio and that we had likely been in a poor reception area. Again, we informed the service person to double check this problem since we were now on our fourth service trip and did not want to waste yet another day at the dealership. The service person called us back and assured us that everything had been fixed; i.e. the so-called engine warning light/computer problem and the radio. The service technician exclaimed, &#8216;the radio is working just fine.&#8217; My wife dropped me off just prior to the service department closing. I drove approximately one mile, turned on the radio and heard pure static. <br><br>On Monday, May 10th, my wife took the vehicle back to Acura for the 6th time. Guess what? The engine warning light came on again. This is the fourth time for the same problem! The vehicle is once again misfiring causing the engine warning light to come on. <br><br>I might add, Thomas Acura would agree to &#8216;buy back&#8217; the vehicle but at a $7,000 dollar loss to us &#8211; and that was excluding the $3000.00 loss we would incur in tax! They also complained that they &#8216;gave us too much&#8217; for our trade. Mr. Thomas went on to state that he was &#8216;chastised&#8217; by his brother for providing us with such a high trade-in allowance. As unbelievable as that sounds, it is the simple truth. <br><br>

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