Thomas Chrysler Dodge Jeep Ram of Highland

Took my truck in to have the front right tierod replaced, which took almost 2 weeks. When i pick up my truck it is still making grinding and clicking noises. So i give the truck right back, and now supposi which took almost 2 weeks. When i pick up my truck it is still making grinding and clicking noises. So i give the truck right back, and now supposivly the 4wheel drive junction ox and u joints r bad. Pick the truck up 10 days later and it's still not fixed right. So i give the truck back again, and i go pick the truck up for the 3rd time and 40 days later and make it about 2 miles down the road and more grinding noises. By the time i get back to the Dealership the front right tire is about to fall off the truck. So i have no faith in this dealerships ability to repair their vehicles. I will never take my truck here again. More

It took 3 hours just to get a price out of the sales guy, followed by one hour of his pressure sales pitch. The vehicle he sold us was priced above the Kelly Blue Book value. We took our sales papers to an followed by one hour of his pressure sales pitch. The vehicle he sold us was priced above the Kelly Blue Book value. We took our sales papers to another Dodge dealer who shook his head and said, "It's too bad they did this to you." I would never recommend this dealer to anyone. More

Brought in my 2003 Jeep Liberty for service and was very impressed with the setup of the service department. Was taken care of promptly and when I was called with an estimate for repair the problem was clea impressed with the setup of the service department. Was taken care of promptly and when I was called with an estimate for repair the problem was clearly described to me. They also reccommended some maintanance that I needed done without me asking for them to check. I have used independant shops in the past and I can easily see why the dealer is the way to go. After some research I found out about how the mechanics have to go to factory training every year and are factory certified to work on their brand of cars. Anyway, my Jeep got fixed and has been great ever since. More