Thomas Toyota of Joliet

Thomas Toyota of Joliet
1437 N Larkin Ave
Joliet, Illinois 60435
(815) 744-2760

Manufacturers: Toyota, Scion

Most Reviewed Employees
Marco Bastidas Marco Bastidas
Internet Sales Consultant
Troy Edens Troy Edens
Sales Consultant
Lance Alden Lance Alden
Sales Consultant
Antoine Shell Antoine Shell
Sales Consultant
Donnie McGaugy Donnie McGaugy
Sales Consultant
Nate Ragens Nate Ragens
Sales Consultant
SAMMIE SCOTT SAMMIE SCOTT
Sales Consultant
NICK DUCATO NICK DUCATO
Sales Consultant
Dave Howorth Dave Howorth
Sales Consultant
Walter Sibley Walter Sibley
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free WiFi
Instant Financing
Parts Store
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:00 PM

Sunday: Closed


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 7:00 AM - 3:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.1/5
68 Reviews
Thomas Toyota of Joliet

Overall Score: 4 Star Rating4.1



About Thomas Toyota of Joliet
Certified: Thomas Toyota of Joliet
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Thomas Toyota of Joliet has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Thomas Toyota of Joliet
Thomas Toyota is the premier Toyota dealer in Joliet, IL. Read Thomas Toyota reviews and ratings and then visit them for your next new or pre owned Toyota.


Dogman17
4/21/2012 2:37:41 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marco Bastidas, NICK DUCATO, SAMMIE SCOTT

My Review of Thomas Toyota of Joliet:
This dealer offered a decent Internet quote on a new car, while other Toyota dealers in the area refused to offer a quote or else offered nonsense quotes. The quote was honored and they were very friendly and helpful in explaining various features of the vehicle. Very easy and straightforward to deal with. Highly recommended for new car sales. I have also had my pickup serviced at this dealer and they did a good job--very professional and reasonably priced.

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happycamryowners
4/19/2012 1:26:49 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Donnie McGaugy

My Review of Thomas Toyota of Joliet:
We've bought three Camry's from the folks at Thomas now. There's a reason we keep going back. This time they were our first stop and we made trips to three other dealers trying to beat Thomas' initial offer but couldn't. Our experience with salesman Donnie McGaugy was a very pleasant one. He followed up our visit with a phone call and then left us alone to consider our purchase, which we appreciated. When we returned to make a final offer, he and the sales managers were willing to work with us and we made what we considered a very fair deal for our Camry. We'll definitely be returning to Thomas when we're in the market for another Toyota.

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jellymelly14
4/10/2012 6:33:01 PM

Overall Score: 4 Star Rating   4.2  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jermaine

My Review of Thomas Toyota of Joliet:
I had a problem with the service center at the dealership, and I was planning on writing a very bad review. But, Jermaine Holloway, the customer relations manager, quickly contacted me and made everything right. The service ended up being great and fast without any hassles. So, I wanted to edit my review, since my problem was fixed so well. Thank you Thomas Toyota, I will be back for my oil changes!

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Gtill77
4/2/2012 5:55:52 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Marco Bastidas

My Review of Thomas Toyota of Joliet:
Very nice enviroment. Marco was my sales person and he answered all my question. He was the best sales person I have ever had. Made the process very easy and wasn't pushy at all. I also met the manager John and he was very polite and made me feel like I was apart of the Thomas family. I am going to recommend all my friends and family to this dealership.

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Y. Sanchez
3/31/2012 3:36:07 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With:

My Review of Thomas Toyota of Joliet:
Talk about going above and beyond!

Buying a new car had never been a pleasant experience until now. I did my research and went to several Toyota dealerships in the area. Unfortunately, I found their sales counsultants to be arrogant and pushy.

I finally decided to venture out to Thomas Toyota of Joliet and they were my saving grace!! Rafael surpassed all of my expectations, he went out of his way to find the exact car that I wanted. Rafael is extremely knowledgable and surprisingly nice, not your typical salesman. If you are considering buying a car you should definitely do it at Thomas Toyota!

I would like to thank the gentlemen at Thomas Toyota for their patience and understanding, they located the car I wanted in Indiana and had it delivered to Joliet the next day!

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Mary towers
3/30/2012 9:39:05 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: SAMMIE SCOTT

My Review of Thomas Toyota of Joliet:
I was alone buying a new car , Sammy put me at ease. Everyone was very nice, went over all the features of the car , and got a good deal.
No games! Thanks Sammy

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TBRANDENBURG
3/30/2012 11:09:26 AM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: NOT CERTAIN WHAT THEIR NAMEAS ARE

My Review of Thomas Toyota of Joliet:
I CAME IN FOR AN OIL CHANGE AND TIRE ROTATION AND IT WAS APPROXIMATELY AN HOUR BEFORE CLOSING TIME. CASHIER WAS NOT VERY INVITING. THEN I WAS ASKED IF I WANT A CAR WASH AND SAID SURE. SO I WENT IN THE WAITING ROOM AND 55 MINUTES WENT BY UNTIL I WAS DONE EVEN AFTER BEING TOLD IT WOULD ONLY TAKE 25 MINUTES TOPS. SO OK, NO BIG DEAL. THEN I GO SEE MY VEHICLE AND IT WAS NOT EVEN DRIED OFF AND WAS BEGINNING TO SHOW WATER MARKS. THIS IS WHEN I ASKED FOR SOMEONE TO DRY MY VEHICLE. NOW THIS WAS A VERY HARD TASK FOR THE TWO GENTLEMEN THAT WERE SENT OVER TO DRY MY VEHICLE. UNFORTUNATELY, THEY WORKED VERY VERY SLOW AND THEY DIDNT SEEM TO KNOW HOW TO DRY MY CAR AND THEY CLEARLY DIDNT WANT TO DRY IT.

THE FOLLOWING DAY I CALLED CUSTOMER RELATIONS AND GOT JERMAINE HALLOWAY. HE SEEMED TO BE EMBARASSED FOR THE WORK THAT WAS DONE. HE CLEARLY WANTED TO MAKE THE SITUATION RIGHT AND DID WITHOUT A PROBLEM.

THANKS JERMAINE!

~TANYA

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shadow96
3/29/2012 7:23:04 AM

Overall Score: 2 Star Rating   1.7  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Marco Bastidas

My Review of Thomas Toyota of Joliet:
I drove from 2 hours away to purchase a vehicle, they knew we were coming and that In was prepared to buy the vehicle pending a test drive. We got there and were informed that they had just sold the vehicle, to me if you know someone is coming from two hours away to buy a car then you probably shouldn't sell it to someone else...completely classless. I wasted 4+ hours of my time and a tank of gas for nothing.

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rkthumnoori
3/27/2012 2:41:30 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Marco Bastidas

My Review of Thomas Toyota of Joliet:
I had the worst experience with this dealer. I am only rating 1 because I have to. otherwise I would give -5. They sometime say the car is sold and sometimes its still available. even after my loan was issued from my bank after the dealer has done all the paperwork then I took the cheque to take the car delivery and they said the car was sold to somebody even though it was still in the lot. when I asked about it they don't want to sell it to me. they are all such a rude people especially the Managers and the Finance person Collins. I wanted to proceed legally after the incident and I am doing it now.

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VIRGTHOMAS1528
2/28/2012 12:30:25 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: collin finance department

My Review of Thomas Toyota of Joliet:
I HAVE HAD THE WORST EXPERIENICE EVER AT THIS DEALERSHIP.I WOULD LIKE TO START OUT W/ SAYING THAT EVERYONE IS NOT PERFECT BUT NOBODY SHOULD EVER BE PUT IN A CAR TO TAKE HOME W/OUT 100% APPROVAL. COLLIN (FINANCE DEP) SENT ME IN A CAR HOME & SAID EVERYTHING IS GOOD. ALL PAPERS SIGNED.ON MY OWN FREE WILL(NOT RECEIVING ANY CALLS) 3 DAYS LATER I WENT BACK UP THERE TO GIVE COPY OF W2. THEN HE KEEPS ME THERE & ASKS FOR $5000 DOWN TO KEEP PAYMENT THE SAME WHAT HE SAID WOULD BE NO $ DOWN. WORST EXPERIENCE EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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