Thompson Chrysler Dodge Jeep Ram of Baltimore

As a Hospitality Executive I know a thing or two about "customer service" and exceeding the customers expectations and percieved value and thats EXACTLY what you will experience and feel at this dealershi "customer service" and exceeding the customers expectations and percieved value and thats EXACTLY what you will experience and feel at this dealership and the many employees you will encounter while at Thompson Dodge Chyrsler Jeep in Baltimore! From my very first visit to my last car purchse two weeks ago you are "welcomed" and made to feel like your part of the their family...and that's priceless in this stay in age! They are about selling you a product or service but ultimately they are looking to build and foster a long term realtionship with you for years to come. Very rarely in life are you made to feel like "you matter" and that they have your personal interest at heart. If they sell you a vehicle great and if they don't they and your still deciding there is absolutely no pressure to commit. When your ready to make the purchse they will be there to sell you the vehicle and make sure its not only what you want for your reasons but finacially you can enjoy it as well! I could go on and on highlighting every single enounter I have had with the employees of this dealership from the cleaning personel taking care of the dealership floor and complimnetary coffee, to the qualified and knowledgeable technicians servicing your car, to the service advisor writers taking care of you from the word go, to the service manager Ron Jacobs I have come to know more than someone who oversees a department but a friend! There is a quote I personally live by each and every day both in business and personally and it is simply this: I've learned that people will forget what you said, people will forget what you did, but people will never forget how you made them feel. (Maya Angelou) The staff and management of Thompson Dodge Chrysler Jeep of Baltimore never forget how they make you the CUSTOMER feel priceless! If your in the market for a new of used vehicle I would not hesistate one minute in highly recommending this dealership on your next purchase...........the only regret you will have is that you did not purchase your vehicle here! More

it was a nice environment the salesman was also very nice and knowligable and i do think he worked his best for the price of the car but it could have been a little less than i paid but overall experience wa and knowligable and i do think he worked his best for the price of the car but it could have been a little less than i paid but overall experience was good. More

Excellent Price and Service through the internet department to the sales floor. Finance was easy and delivery was done in a professional manor. Great Experience ... worth the trip across town! department to the sales floor. Finance was easy and delivery was done in a professional manor. Great Experience ... worth the trip across town! More

My son was looking at Jeep's as he now has two small boys and needed to get away from his nice sports car. After he showed me a used Jeep at another dealer, I looked online and saw that your dealership boys and needed to get away from his nice sports car. After he showed me a used Jeep at another dealer, I looked online and saw that your dealership had new models at the same cost! It was so simple. All I had to do was send an email on the website and within minutes, Jackie calle me to set up a test drive appointment. Upon arrival, my daugther in-law reconginzed the sales guy Matt Lepke from high school days! Once we looked the the jeep that we wanted to test drive, we decied to test drive anothe rmodel that Matt had shown us. As it had extra features that my son had wanted but didnt think he could afford. Prompt customer service and great communciation. First time I ever went in and drove out a new car without being at the dealership the entire day! I was able to assist my son get the Jeep that he wanted. They made it so easy that I wish that I had went there last yeart when I needed a new vechile! Thanks so much ! More

Sally was great. She found a way to get me into my dream car. She worked to get me a deal that was advantageous for both the dealership and for me. My 2 and 3 year old absolutely love our new 2013 Dodge D car. She worked to get me a deal that was advantageous for both the dealership and for me. My 2 and 3 year old absolutely love our new 2013 Dodge Durango. I can't figure out if they like the backup camera or the sunroof best. The features in the Durango really make me feel safe when I have to drive the kids around. Thank you, Sally! I would definitely use Sally when I ever need to purchase another vehicle. More

I will never take my Dodge Durango to another dealership. Thompson charged me $580 to repair my right side exhaust manifold when Heritage (Parkville) quoted $1,405. It took them half the time and they were h Thompson charged me $580 to repair my right side exhaust manifold when Heritage (Parkville) quoted $1,405. It took them half the time and they were honest about the cost of the parts. The car is fixed at a $900 below what the other dealership wanted. Honesty and quality are all that I look for in a dealership. Not costumer service, not friendliness. I care about whether or not I am getting ripped off when I take my car to get fixed by experts. Clearly I know nothing about cars, or I wouldn't need a dealership. More

This was the first time visiting this dealer. Sally was very professional and the management staff worked hard to get me a price I felt was reasonable. very professional and the management staff worked hard to get me a price I felt was reasonable. More

After a very frustrating experience at a different dealership in the Bel Air area, i went to Thompson on North Point Blvd. I was only planning to look at their stock and see if anything interested me dealership in the Bel Air area, i went to Thompson on North Point Blvd. I was only planning to look at their stock and see if anything interested me. As I drove up I was very warmly welcomed by Rich and really appreciated his no pressure, no BS attitude and personality. I found a vehicle on the lot that i liked and came back later that night and drove home with it. Thank you Rich, I love my Jeep, and so does my son!!!! We will be back for sure when we upgrade my wife's truck. More