Thompson Hyundai - Service Center

I had went for my 15000 mile ck up on my elantra and every time I go I get the best exceptional service ever!! John is very curtious, helpful always willing to do the very best on my vehicle. I always every time I go I get the best exceptional service ever!! John is very curtious, helpful always willing to do the very best on my vehicle. I always enjoy taking my car thier because i know the workers their are sincere and friendley especially John Pickett!!! Thank You for the best!! Would not want to go any where else!!! More

Everytime I take my car in for service, Nancy, Jason,& John are extremely friendly and helpful. Sal helped me to get the financing I needed to get my car. He did everything possible to put me i Jason,& John are extremely friendly and helpful. Sal helped me to get the financing I needed to get my car. He did everything possible to put me in my car even with a not so great credit score. Thanks to all for great customer service. More

Thompson Hyundai Service is (and has always been) friendly, reliable and caring. John Pickett has been the Service Dispatcher for a long time and is honest and straight forward with me. I have a 20 friendly, reliable and caring. John Pickett has been the Service Dispatcher for a long time and is honest and straight forward with me. I have a 2003 Santa Fe (named BLUE) and he understands my attachment to my vehicle and I can count on him to provide solid advice for the repairs and maintenance of my vehicle. Nancy Stokes is the Service receptionist and she is always sociable and has gone out of her way many times to check into any discounts that I may be entitled to before processing my payment. Both of these employees are fabulous and are the main reason I trust Thompson Hyundai and continue to return to this dealership for service. It is important to mention that I live in Elkton, Maryland and drive approximately 56 miles (on way) to utilize the services at this location. Sincerely, Terri Mroz More

Have had very good experiences with service on my Hyundais. Customer service is superb. I will return to the dealership for service on my vehicle. Hyundais. Customer service is superb. I will return to the dealership for service on my vehicle. More

This is a deceptive dealership. Tried on a number of occasions to screw me over. I have never actually caught a dealer doing this until Thompson Hyundai. Once they tried to recommend that I change my occasions to screw me over. I have never actually caught a dealer doing this until Thompson Hyundai. Once they tried to recommend that I change my cabin air filter when I went for an oil change however I had just changed it a month before when it should last 12 months. Had another issue where the ignition core was sticking so I couldn't start the car. They replaced it under warranty but gave me another key so my car started with one key and I needed another for the doors and trunk. When I pushed back they told me that I'd have to pay $125 to get it rekeyed to match!! I called up another local dealer - Jones Junction - and they told me they were jerking me around. I had to call the Hyundai dealership rep to get them to fix. I never went back again. Not to mention they were not friendly and could car less about the customer. Never, never, never go to this dealership. Drive to Belair and go to Jones Junction or don't buy a Hyundai. More

I had recently purchased a vehicle and was very thrilled with my salesman and the overall sales experience, but after going back in to ask some questions, I was highly irratated with the treatment of the sa with my salesman and the overall sales experience, but after going back in to ask some questions, I was highly irratated with the treatment of the sales manager, Barry W. This guy seemed to just blow me off when I went up to ask a few questions. My salesman was not in (apparently it was his day off) so I asked to speak with his manager. From the beginning, he seemed like I was just wasting his time with questions, but they were questions that I had for him about financing. He kept telling me to contact my salesman. I explained to him that I wanted to talk to someone in financing and that my salesman was not around when I spoke to Kathleen. He became over bearing and said I should really take it up with my salesman and then walked away. I dont understand how I could have such a great experience a few weeks ago with my salesman and the service staff, but have it all ruined by a over zealous manager named Barry. I think in the future, I will make sure my salesman is there or I will not be back to that dealership More

Today I brought in my Hyundai for a routine checkup before I go on vacation. Of course I do a little research and it seems that not many were very happy with their experience at this dealership and au before I go on vacation. Of course I do a little research and it seems that not many were very happy with their experience at this dealership and auto body shop. But I'm hard headed and decided to assess the situation myself and boy did I have a very good time. The clerk at the auto body desk, Jason, was very polite and professional. I explained to him what I wanted he understood and within moments I was in the lobby and waiting. Within an hour and a half Jason approached me in the lobby and gave me an update on the situation with my vehicle and since there was little wrong with it he assured me it would be out and ready in 10-15 minutes. Jason was very sincere and professional with ensuring that my time there was not stressful. If I ever need my vehicle serviced this would be the place to go. -Jeremy More

I learned quickly that free oil changes do not exist unless you are willing to pay $250 for them to check belts, lights etc and replace an air filter. Then when my car reached 2 years old and 44000 mil unless you are willing to pay $250 for them to check belts, lights etc and replace an air filter. Then when my car reached 2 years old and 44000 miles my transmission started slipping and the key falls out of the ignition while I am driving. I then have a hard time putting the key back in because the igition is on as if the key is in. I took it in for warranty service and was told I had to sign a paper stating I would pay $99.95 if it isn't warranty issue. I was told it could be birds, mice or I could have driven over something. They wouldn't know until they took it apart. I take very good care of my vehicles and I informed them that birds or mice would have nothing to do with my ignition and transmission. I then asked them to put it on a lift and look at it to see if I drove over anything. They still refused unless I agreed to pay $99.95. I was also informed that it was probably my after market key that worked great for 2 years and just started having problems. I purchased my car new from Thompson. Gary stated they may have messed up making the key. Like I said it worked fine for 2 years. I really didn't believe people still treated women as if they have no vehicle sense but these two men shocked me today. Very smug and insulting. I really am leary about leaving my car with them because it seems they will just make something up to say it isn't warranty and I will be stuck with the bill. More

Just like all the other reviews,I WOULD NOT recommend anyone to go to this dealership. They lie and cheat about the service they provide. I bought a 2010 Hyundai Accent and was promised free oil change anyone to go to this dealership. They lie and cheat about the service they provide. I bought a 2010 Hyundai Accent and was promised free oil change for life. Well, when my car reached 15,000 I went in for oil change service, found out from the service guy that I have to pay $250 preventive maintenance in order to get the free oil change, otherwise I will have to pay $26.00 for oil change. It is absolutely ridiculous that they tell you to pay for something that is not necessary. I spoke with the General Manager and he said this is the way they can recoup back the "free oil change" money. It is a joke the way they do business. Most importantly, I found that the service people are not friendly at all and the Managers don't go out of the way to help you once they sold the car to you. I repeat DO NOT GO to this dealer to buy your cars. More

I have purchased 4 Hyundai's from this dealer, 3 Sonata's & 1 Azera the people I dealt with are no longer there, so I cannot appraise the dealer for sales. My initial Salesman Jim Harriman still works there & 1 Azera the people I dealt with are no longer there, so I cannot appraise the dealer for sales. My initial Salesman Jim Harriman still works there but the GM that I dealt with is gone. All my cars were brand new. More