Thompson Lexus Willow Grove

I have bought several used cars from dealers. I have had good experiences with them. However I purchase a used Acura from Thompson Lexus of Willow Grove. I expected Acura quality and Thompson pea I have had good experiences with them. However I purchase a used Acura from Thompson Lexus of Willow Grove. I expected Acura quality and Thompson peace of mind. I purchased when Trump was threatening tariffs and cars sales were predicted to sore. I bought in late summer only to learn come first snow fall that only one wheel is turning on an all wheel drive vehicle. Took it in for service only to learn that the transfer case and tranny are shot. I was told that it was working when they sold it to me. Prove it. Only put 1000 miles on it. They then offered me 20k for a vehicle I pay 27k for. I then said what can you do for me in another vehicle? They had a limited selection at the time and I settled on a 2022 Lexus RX . I have had it now since winter and have suspicion the car has a shady history. There’s a quarter size tare in the dash , windshield had been replaced, there’s a feel of dampness combined with over fragrance. The windows are tinted so dark there illegal. The instrument panel had fog on the inside. The sun roof whistles when on the turnpike. I took it in for these things and they said of we can test the tint to see if it’s illegal and we will clean your panel and we will look into the whistling. When I picked it up none of I This was done. I wax told the whistling o Is just gonna have to be a characteristic of the car. They didn’t check the tinting sanitation they can’t. They only wiped the out side of the gage panel. Not addressing the inside. I was told that I bought the car as is. I’m 41 k invested in this deal and so nice to be told you are on your own. I would seriously have any vehicle you think about purchasing there looked over well by an outside mechanic before purchasing. I thought buying from a reputable dealer bought you peace of mind. You certainly pay up for it. Please do your homework. I get the feeling these cars should have gone to auction and not sold at a dealership. More

We are very satisfied with this dealership. Maria assisted us throughout the entire process, and she was truly amazing. She was friendly, professional, and very patient, taking the time to answ Maria assisted us throughout the entire process, and she was truly amazing. She was friendly, professional, and very patient, taking the time to answer all of our questions. She made everything clear and easy to understand, and we never felt any pressure. Thanks to her, our experience was smooth and enjoyable. We highly recommend this dealership and especially Maria for her excellent service. More

Very pleasant car shopping event. Super friendly environment. Thank you, Thompson Lexus staff for being so helpful Super friendly environment. Thank you, Thompson Lexus staff for being so helpful More

Thank you Maria for making our Lexus shopping experience easy and fun. Will do business again easy and fun. Will do business again More

Bad experience especially for being a Lexus “luxury brand”. Drive the extra few miles and go to another dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car brand”. Drive the extra few miles and go to another dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn’t get driven much at all. I’ve needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC’s for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer More

Garry Koch Bess was professional, courteous and knowledgeable . I am very pleased with his service. I will refer my family and friends to him. knowledgeable . I am very pleased with his service. I will refer my family and friends to him. More

The service I’ve received at Thompson Lexus multiple times is impeccable between the valet & loaner service to the service I receive from my service agent Chris you couldn’t ask for more times is impeccable between the valet & loaner service to the service I receive from my service agent Chris you couldn’t ask for more More