Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Thompson Lexus Willow Grove
Willow Grove, PA
82 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 82 reviews
May 02, 2026
We are very satisfied with this dealership. Maria assisted us throughout the entire process, and she was truly amazing. She was friendly, professional, and very patient, taking the time to answ Maria assisted us throughout the entire process, and she was truly amazing. She was friendly, professional, and very patient, taking the time to answer all of our questions. She made everything clear and easy to understand, and we never felt any pressure. Thanks to her, our experience was smooth and enjoyable. We highly recommend this dealership and especially Maria for her excellent service. More
by acer97
Employees Worked With
Maria Bobkoff
February 14, 2026
Bad experience especially for being a Lexus “luxury brand”. Drive the extra few miles and go to another dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car brand”. Drive the extra few miles and go to another dealership. I have a 2025 Lexus with only 1700 miles, owned it coming up on one year, so the car doesn’t get driven much at all. I’ve needed to jump the start the car MULTIPLE times before I took the time and went the dealer for a battery replacement. There were stored DTC’s for battery if they scanned the car as well. The drive to this dealer is about 35 mins and I used the car for some errands as well that day prior, so it did alot of driving before arriving day of (battery got a nice charge from all the driving). They tested the battery and after sitting there for right under 2 hours I get told they are NOT replacing the battery and I need to wait for it to die again, waste my time and tow it there. The best part is yet to come I get charged $42 for a battery test which is literally free at any other brand dealers, auto zones, pep boys wherever pretty much. 3rd new Lexus and very unhappy customer More
by Headinthecloudsgarage
Employees Worked With
Assistant service manager Mike
November 17, 2025
I want to express my sincere gratitude to Maria from Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me thro Thomson Lexus Willow Grove for her professionalism, patience, and kindness. I recently purchased a 2026 Lexus TX350 F-Sport, and Maria guided me through the entire process — from choosing the car to completing all the paperwork. She made everything smooth, transparent, and enjoyable. It’s rare to meet someone who truly cares about their customers the way she does. However, I’d also like to point out one thing regarding the finance department. During the loan process, they ran four hard inquiries on my credit report, which negatively affects my score. In addition, even though my verified annual income is over $120,000, the approval amount was limited to around $50,000 — which was a bit disappointing, especially since other banks such as Chase, Credit Union, Ukrainian Bank, and KRFCU approved me for significantly higher amounts with no issues. Overall, it was a great experience thanks to Maria and the sales team — I truly appreciate their help. I just hope the finance department improves its approach to reviewing qualified customers in the future. More
by talantkan
Employees Worked With
Maria Bobkoff
November 09, 2025
My car was in for 90,000 mile maintenance service. Went fine. Only issue there was miscommunication from the service department as to what time the valet would pick up the car. The service called t Went fine. Only issue there was miscommunication from the service department as to what time the valet would pick up the car. The service called the day before and said one time but yhe valet came at a different time. Also their complimentary wash isn't that good. Spots left on the windows and mirrors and the rims not done at all More
by Gloria
Employees Worked With
Not sure
October 16, 2025
The service I’ve received at Thompson Lexus multiple times is impeccable between the valet & loaner service to the service I receive from my service agent Chris you couldn’t ask for more times is impeccable between the valet & loaner service to the service I receive from my service agent Chris you couldn’t ask for more More
by Budman1952
Employees Worked With
Maria Bobkoff
October 12, 2025
Excellent customer service! Very helpful and made the process simple and fast. Sales consultant, Staison George was very helpful and a pleasure to work with. Highly recommend th Very helpful and made the process simple and fast. Sales consultant, Staison George was very helpful and a pleasure to work with. Highly recommend this dealership! More
by kevin89
Employees Worked With
Staison George
