Three County Volkswagen - Service Center

A satisfied customer I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pa I must say dealing with 3 county VW has been great, except dealing with, let's just call her "J", if she screws up with me again it will be heck to pay; anyway, Matt, the entire service and sales team have been great and before it's all said and done I will purchase my second car from them as well as my girl friend. Keep up the good work Three County VW! More

Cheating Service These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted These are the most dishonest people in the VW world i ever came across. My wife brought in 2010 VW for diagnostics of the Engine light on. Got quoted most unreasonable price to replace a glow plug and bunch of other unnecessary services including the wiper blades that i replaced 2-3 month ago. I refused the service at this prices and they charged us almost $200 for diagnostics that should have taken 5 minutes or how ever long it takes to read the error code. I will demand my money back from them and will write to VW corporate about the unethical practices but for everybody out there: AVOID THIS PLACE AT ALL COST!!! More

A bunch of cheats. These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($ These guys at the service centre are big cheats. They always overprice their services and parts and when you question them about their high charges ($80-$100 difference between what other service centers are quoting for the exact same service/parts), they try to make some excuse about how good a job they do and then in the same sentence they go on to say that they are willing to do a price match.. as if it is like a wal-mart or a shoprite you are dealing with. And if they are willing to price match it in a fraction of a second then what happened to their we-are-better-than-others-so-we-are-expensive quality talk? They try to pull as much money as they can from you. On another occasion, I had given my car to them to fix the starter and although I had a platinum extended warranty which had zero deductible responsibility, I get a call from a certain miss who very coyly tell me that they are in the process of fixing the car and the extended warranty people will be covering the whole cost except for the $100 deductible which is my responsibility and that she is to charge it to my credit card on file.. all in one breath. Hold on, the contract I had in hand said zero deductible so I questioned her and she then says, "oh, actually I am handling a lot of cars today" uh.. excuse me.. that is not my problem. Know about the car you are calling the customer for; know the details and don't try to charge me a $100 when I am not supposed to even pay you a single penny. Also, they talk fast, they do that so you are confused by the information they are giving you.. and they talk technical terms which a lay man finds it hard to interpret. so along with asking them to repeat and explain things to us slowly, one step at a time, we get rolling eyes and huffing sounds from behind the counter in return. Really, is that what you are going to do? Lose the attitude guys. I kept going back there as they are very close to my location.. I wanted to give them a chance.. again.. but three experiences.. three fails.. No more. If I can't trust you with my car and money, I am out of the door. If you do decide to get some work done here.. be sure you are an expert in that area yourself and have the excess money, because between the technical jargon, the fast talking and a premium of a minimum $50-$100 on any part/service, you my dear friend are being cheated and there is no doubt about that. More

I don't know why anyone would go here. Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled main Completely frustrating experience with service. New in the area, I should've checked the reviews online. What should've been a simple scheduled maintenance was made longer, and more expensive, by the dealership adding on parts that weren't needed. Matt was rude when asked for reasons why I needed to pay for parts that were "bad." I told them to finish the scheduled maintenance and brought it to a local independent VW garage. Wouldn't you know the parts that I was told needed to be replaced were, in fact, perfectly fine? More

Service stunk Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me wa Took them 2 hours to let me know the issue with the car and 2 more to fix it. Customers where coming in and leaving before me and they just kept me waiting 4 hours. Will not go back. More

Brought my 2013 VW Passat for 10,000 mile maintenance. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership. One week later key was non functional. Poor followup. Wil never go back. Avoid this dealership. More

Employees are friendly and informative. Willing to go out of there way. Repair was found quickly and fixed the right the first time. I'll return again. of there way. Repair was found quickly and fixed the right the first time. I'll return again. More

The service department is just out to screw you, do NOT go to this dealer for service unless its 100% covered under the warranty. My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1 go to this dealer for service unless its 100% covered under the warranty. My daughter's VW 2009 Beetle was in less than 90 days ago, and we spent $1500.00 on front end repairs including a wheel alignment and replacing tires. The car goes in to replace a light bulb for the blinker (2nd one in a year), not covered under the warranty. They tell me the car needs all this work including a wheel alignment and tires. They want to take the back tires off and put them on the front of the car and put new tires on the back of the car and do a wheel alignment. My question is don't you look at history repair records and I am told no, the technician just recommends work to be done. I am beyond pissed, I told Matt their service manager that now they are loosing thousands of dollars because they are trying to either do work again that was done 3 months ago, or 3 months ago the work was never done. I also needed a battery since the car is 4 years old, guess what, 1 year warranty on a battery? Too bad the battery was already done before I told them to stop working on the car. I would have had them do no work on the car. I also asked how do I know the battery the installed is new, there is no date on the battery. He had no answer for that question at all. Now I will bring this car to a local mechanic in town, ETD, a reputable mechanic. This dealership is supposed to be a local dealership in the middle of town, well they really know how to screw people. More

Followed up after service from 2012, for defected seatbelts. Had a spark plug misfire diagnose which, the dealership was upset that I would fix myself. I have a work order from 2012 that the diagnose seatbelts. Had a spark plug misfire diagnose which, the dealership was upset that I would fix myself. I have a work order from 2012 that the diagnosed as faulty seat belt in the rear, they never called me back. And when I tried to settle this issue they claimed that I would have to pay a $50 fee under my certified pre-owned warranty, even thought my work order states that it was diagnosed under my original 336 new car warranty. They claim I now have to pay a $50 deductible because of their non follow up mishap. I have 2 disabled children and if an accident should happen, it will be a liability of Volkswagen or the dealership for this mistake. They also seemed quiet upset that I would preform my own 40,000 mile service. I am a member of SEMA. And we have the right under law to use our choice of parts and who installs them. This will be my last Volkswagen and would never use this dealership again because the service department is looking to rake you over the coals. After sales is more important than price. STAY AWAY FROM THIS DEALERSHIP! More

I leased a 2012 Beetle from Three County. The car had 3000 miles on it and the windshield cracked as my daughter pulled the car into driveway so I could wash it. Apparently cracked due to a combination o 3000 miles on it and the windshield cracked as my daughter pulled the car into driveway so I could wash it. Apparently cracked due to a combination of it being approx. 90 degrees out and cold water from hose. I heard the windshield crack when as she pulled in driveway while i was beginning to spray the car with water. I took the car to Three County and told Matt what happened. He began to inspect the car with a magnifying glass looking for stone chips. Apparently he didnt believe me. He even had another service advisor look at the windshield and they concluded that there was stone chip, which is ridiculous because I was standing outside the car and heard and saw the windshield crack when it did. No rocks or stones caused this crack. I contacted VW directly on my own and they had me take the car to another dealer. It was inspected by the other dealer who concluded that the windshield cracked due to the water and heat and not a stone chip. They then spoke with VW and the customer rep stated that VW would pay for the replacement, since the windshield should not have cracked like it did. I will never go back to Three County since they treated me as if I was lying about how the windshield cracked and didnt even offer to try to have VW cover the replacement. Matt only seemed interested in attempting to prove that a rock chip broke windshield. I'm glad that VW had me take to another dealer who ultimately agreed that rocks did not cause this damage. More