Thunder Chrysler Dodge Ram - Service Center
Bartow, FL
345 Reviews of Thunder Chrysler Dodge Ram - Service Center
Reasonable prices and wait times for service will return for service and would recommend this dealership for sale and service for service and would recommend this dealership for sale and service More
Service Dept is a joke. They do not take your calls (goes directly to voice-mail) which they do not return. I guarantee you will be Extremely disappointed if you have to h They do not take your calls (goes directly to voice-mail) which they do not return. I guarantee you will be Extremely disappointed if you have to have your vehicle serviced at Thunder Dodge in Bartow. If you do take your vehicle for service do NOT accept Roderick as your Service tech. Once again YOU WILL BE EXTREMELY DISAPPOINTED! More
Clean waiting area and promo service! Work done was satisfactory and staff was very friendly! Work done was satisfactory and staff was very friendly! More
Do not go here for service!!!I brought my 2016 Ram Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my softw Do not go here for service!!! I brought my 2016 Ram Eco-Diesel in earlier this year due to a malfunctioning DEF pump and tank. I was told my software would be updated after the repair. I researched the update and saw numerous complaints about losing power and fuel mileage after the update. I was assured, by the service manager, that this problem had been corrected. I agreed to the update. I don’t drive much so I hadnt had a chance to compare. Last week I drove to Texas and back. My truck has lost power,nand instead of the 30-31 HWY MPG I was accustomed to, I was lucky to get 20 MPG. I feel I have been intentionally misled in order to have an update put on my truck. And with the price of diesel at an all time high, this is a significant misrepresentation of the facts. I am out a substantial amount of money and driving an underpowered truck. I would like to hear some plausible input to rectify the situation. I feel my truck has been devalued by this misrepresented update. I have contacted them three times. Three times I was told I would be contacted. Nothing yet. Every time I recontact them they have no record of previous contacts. More
I just got back. I asked for a total inspection because I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, I have a forever warranty. I need to make sure my warranty will always be honored. Arsenio is the service manager and he took care of me. Demisea, (hope I got your name right), is an angel who welcomes you. She should be taught to sell cars. Women would buy from her. And Roderick came to my assistance without being asked. These are wonderful people. Your boss, Richard, is lucky to have you. More
I wish that I could give the service department of this place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bull place a -5 star review but unfortunately that is just not an option. I took my truck there with a diagnosis from two places as well as a service bulletin from Dodge. My so called service advisor made promise after promise and I’ve completely lost track of his excuse log for why my vehicle still isn’t done after them having it for going on a week for an hour fix. The ABSOLUTE worst service I’ve ever had or experienced from any dealership. Don’t be a fool like me and take your Dodge product to Thunder, take it to Lakeland Dodge. They’re far more honest and efficient than this place. Worst of all, whenever you call to speak to any kind of manager they’re all coincidentally off every day. What a complete JOKE this place is! More
We have now resolved my issue to my complete satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. satisfaction. Please disregard my previous negative review about this dealership’s parts department. Mike D. More
I am 85. I have been driving to Thunder Chrysler twice a year for more than five years. I will always make the drive, pay the extra for dealership charges because they make sure to treat me and my beloved year for more than five years. I will always make the drive, pay the extra for dealership charges because they make sure to treat me and my beloved Town & Country 2014 well. This time Angie took care of us and me, my little four legged Kyra, (who has to visit all her friends there), and my wonderful car we’re very happy to have been treated like we were all special. Thank you, all of you, who go way out of your way to be so nice AND. do such a fine job. More
Robert Maxwell was a wonderful salesman. Other than that the entire process was a nightmare. Took a week for the leather seats after the arrival. Took another week for the paint and body work that was not the entire process was a nightmare. Took a week for the leather seats after the arrival. Took another week for the paint and body work that was not done. Buffing the front bumper was the only thing that was attempted. Looks terrible. The painter said he needed another week to mix the paint and take the entire bumper out. Meanwhile, I decided to trade for synthetic oil changes instead of destroying the brand new vehicle. The Dodge Challenger was dirty and wet. I have to dry it off with my own towels. When I got home, I wash the car. I noticed a small dent on the hood. It can only be seen when the vehicle was in the shade. I called the dealership. I was told that it could have been me that caused the damage. The dealership was not responsible for the Small Dent. Almost a month of headache. Each day was a lie. Paid $200 a month for auto insurance that never been driven. Only driven home and back to the dealership. I would appreciate if the owner could investigate the situation. The entire process was xxxx. Please help me. More
These people are so amazing. While I waited for my car to be serviced I chatted with a woman who regularly drives all the way from Sarasota to get her car serviced (that's at least 78 miles) because she to be serviced I chatted with a woman who regularly drives all the way from Sarasota to get her car serviced (that's at least 78 miles) because she found, like I did, that the service was superior to all who she encountered. These people are courteous and caring and get the job done with out suggesting more ways for the customer to spend more money. Thanks to Arsenio, Richard, Bob and Stuart to name just a few. Trish. More