Tillman Auto

PLEASE SAVE YOURSELF - DO NOT BUY A VEHICLE FROM THIS PLEASE SAVE YOURSELF - DO NOT BUY A VEHICLE FROM THIS LOCATION. Mr. Tillman responded to google review with lies! Cannot be trusted! 8/16/2021 - PLEASE SAVE YOURSELF - DO NOT BUY A VEHICLE FROM THIS LOCATION. Mr. Tillman responded to google review with lies! Cannot be trusted! 8/16/2021 - It has been 1 month since our truck has been out of commission. We gave the first two weeks before we started to call and ask about the status. Each time we call we were told it should be ready by a certain day. When we call the day of we are told its not ready and it should be ready within the week. On 8/15/2021 the loaner vehicle provided left us stranded and would not start after several attempts at charging the battery. We called the dealership and spoke to Martin to let him know that the vehicle was not operating. We were told he would call Mr. Tillman and give us a call back with what to do. We never received that call. We decided to go to the dealership to see what we could to to rectify the situation, AGAIN. Lucky it just so happens our truck is now ready. They sent someone to go pickup from American Transmission and as the gentleman pulls up, there is now plastic covering the window and the window wont go up. Mr. Tillmans son, Hunter stated that hey would get it fixed and would not charge us. Completely frustrated and rightfully so, we wait for another issue to be handled. As we are waiting, Mr. Tillman arrived. Came in said Good Morning, bless your heart, thank God its covered under warranty. When we start discuss the window situation, Mr. Tillman proceeded to show aggressive behaviors and tell us we verbally abused his staff with the phone calls and he would never take another dollar from us. He pointed at me and told me if I even look at him sideways, he would push my truck out in the middle of traffic and have me deal with it. All we wanted was the vehicle we were paying for fixed in a suitable amount of time and clear communication of what was happening. The phone calls were only for accountability. This is the absolute worst vehicle buying experience ever! 7/19/2021 - Transmission blew on busy bridge. Vehicle was under warranty since it was only purchased a little over 6 weeks prior. We call the dealership to rectify the situation. Since the vehicle was under warranty, if we wanted the warranty to cover the expense of the blown transmission - we had to allow them to take it to American Transmission. When I asked well, how do we get back and forth to work since 2017 Chevrolet Silverado we just purchased is out of commission. Mr. Tillman first suggested we take an Uber. We decided to make a trip to the actual dealership to see if the situation could be better handled than us having to take an Uber. I requested a loaner while our truck was being repaired and they provided us with a 2012 Dodge Journey and told us it would be 2 weeks until the truck would be ready. More

Jimbo was unbelievable! He did everything asked and more to make deal work. Colby,front desk,mechanics,all great. Car is nice, Dealership was best. to make deal work. Colby,front desk,mechanics,all great. Car is nice, Dealership was best. More

Tillman’s is great! Jimbo got us taken care of quick and everyone is helpful, 5 stars, definitely go take a look at their cars! everyone is helpful, 5 stars, definitely go take a look at their cars! More

KenHad a really good experience at Tillman Auto. My Ken Had a really good experience at Tillman Auto. My salesman Gary was very helpful and listened to what I wanted and didn’t try to guide me to somet Ken Had a really good experience at Tillman Auto. My salesman Gary was very helpful and listened to what I wanted and didn’t try to guide me to something that did not meet my criteria. Excellent job! More

Purchased a vehicle from Hunter at Tillman auto. GREAT customer service throughout the entire process. He really made my car buying experience very smooth and seamless! Definitely would recommend him to e customer service throughout the entire process. He really made my car buying experience very smooth and seamless! Definitely would recommend him to everyone I know! More

Absolutely hands down the best dealership I've dealt with in a very long time. Jimbo was amazing. Patient, personable, and knowledgeable. Highly, highly recommend anyone looking for a solid used car from in a very long time. Jimbo was amazing. Patient, personable, and knowledgeable. Highly, highly recommend anyone looking for a solid used car from a trustworthy dealership, check out Tillman Auto in Jacksonville! More

Jimbo is the best rep in the world he can get the deal done and Tillman is the best dealership around you will be happy done and Tillman is the best dealership around you will be happy More

I cannot say enough about Dee and everyone who helped me with the quickly handled resolution to the service my Mercedes needed. I got in same day with no wait while using all Mercedes parts. I couldn’t be h with the quickly handled resolution to the service my Mercedes needed. I got in same day with no wait while using all Mercedes parts. I couldn’t be happier with Tillman as a whole. Thanks guys. More

Hands down great service. Jimbo is very responsive and honest. Would highly recommend visiting Tillman auto for your next car purchase. Thanks again for everything. honest. Would highly recommend visiting Tillman auto for your next car purchase. Thanks again for everything. More

Jimbo was my Sales Rep and he was Fantastic!! I let him know my concern and he took care of it!! Highly recommended for service know my concern and he took care of it!! Highly recommended for service More